S2 E646: Encore Episode - The people create the experience no matter your size
Feb 26, 2021•10 min•Season 2Ep. 646
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Episode description
As Scott McKain was flying to a speech near Portland, Oregon today, he revisited an important lesson: no matter the size of your organization, it’s your people who deliver the customer experience. The important question becomes — especially for smaller organizations or entrepreneurs — how are you training and monitoring your team’s performance to ensure that they deliver as you desire? That’s the topic of today’s PROJECT DISTINCT!
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