S2 E614: Encore Episode - Using tech like AI to the detriment of customers
Jan 23, 2021•11 min•Season 2Ep. 614
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Episode description
Artificial intelligence can be used to help us know more about our customers and serve them more effectively. But, what happens when some companies use it to wring every cent from a customer and take them right to the breaking point? It’s happening, according to the Wall St. Journal — and today’s new PROJECT DISTINCT discusses what smart, iconic companies do instead.
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