S2 E546: Encore Episode - Quality is more than product or service
Oct 05, 2020•10 min•Season 2Ep. 546
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Episode description
We hear so much about improving the quality of our product or service — but, Scott McKain cautions us that is not the only area where quality is critical. On today’s PROJECT DISTINCT, he relates a story that happened to his close friend, speaker and humorist Mark Mayfield, that teaches an important lesson about where customers REALLY value quality.
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