S2 E540: Encore Episode - Are your people an asset or expense?
Sep 29, 2020•8 min•Season 2Ep. 540
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Episode description
Returning to a location where he experienced horrendous customer service, Scott McKain learned that changes and improvements had been made — not to the decor of the resort, instead with the people who worked there. Today’s PROJECT DISTINCT focuses on the old saying, “Our people are our greatest asset” and asks the question, “Then why do you treat them like an expense?”
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