S2 E532: Encore Episode - Are you disconnected from your customer's experience?
Sep 21, 2020•11 min•Season 2Ep. 532
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Episode description
On today’s episode, Scott McKain suggests that MOST organizations are disconnected from what their own customers are experiencing as they do business with them. And, this lack of understanding even spreads to the front line people on your own team! Learn what to do to reconnect your thinking with that of your customers — and, what Scott says is one of the “saddest shows on television” relates to this phenomenon.
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