S2 E463: Encore Episode - Will AI dramatically change the customer experience?

There’s so much talk about Artificial Intelligence and how it’s going to revolutionize everything from driving our cars to the experiences we have as customers. Yet, Scott McKain asks in today’s PROJECT DISTINCT, will it REALLY have a disruptive impact? Or, do we need to tap the brakes just a bit on what we think is the future of CX and AI? You’ll find out on this episode!

Here are the posts that Scott references during today’s show:

"How AI will -- and won't -- dominate customer service in 2019":  https://betanews.com/2019/01/07/how-ai-will-and-wont-dominate-customer-service-in-2019/

"How AI Will Make Customer Service Reps Better At Their Jobs”: https://www.forbes.com/sites/forbestechcouncil/2018/12/14/how-ai-will-make-customer-service-reps-better-at-their-jobs/#46ffbbf53be8

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