S2 E432: Encore Episode - Is it easier to put a human on moon than to deliver the ultimate customer experience?
May 24, 2020•13 min•Season 2Ep. 432
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Episode description
With all of the celebration about the 50th anniversary of the landing on the moon, Scott McKain started wondering, “Why have we been able to put humans on the moon — yet, it seems impossible for humans to consistently receive an ‘Ultimate Customer Experience ®?’” On today’s PROJECT DISTINCT, Scott will reveal the five reasons the moon mission succeeded, but our efforts at the customer experience often fall short.
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