S2 E384: Encore Episode - What do you do to make it right for customers?
Mar 29, 2020•9 min•Season 2Ep. 384
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Episode description
A forgotten briefcase at the Las Vegas airport generated repeat business for a private car company. How can errors with customers turn them into loyal clients of your products and services? That’s the topic of today’s PROJECT DISTINCT — what steps do you take to “make it right” when mistakes are made with customers. Scott McKain explains how to turn bad experiences into positive relationships on this edition of the podcast.
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