In this episode of the Profound Podcast, I had the pleasure of engaging with Dave Nave, a multifaceted expert with a rich background in engineering, quality improvement, and business management consulting. Through his work and studies, Nave has delved deep into W. Edwards Deming's philosophies, applying these principles across various sectors with notable emphasis on manufacturing. Our conversation explored Nave's initial skepticism towards quality improvement methodologies and his transformativ...
Apr 09, 2024•1 hr 5 min•Season 4Ep. 7
In this episode of Profound, I talk with Dr. Khai Minh Pham, whose unique approach to artificial intelligence challenges conventional paradigms and opens new frontiers in AI research and application. Dr. Pham, with his extensive background in both medicine and artificial intelligence, shares his journey towards creating a distinctive AI framework that prioritizes knowledge over data, steering clear of the traditional data-centric methodologies that dominate the field. Dr. Pham recounts his early...
Apr 02, 2024•53 min•Season 4Ep. 6
In this episode of the Profound Podcast, I engage in an insightful conversation with Richard Steele, founder and president of Peeker Services. We explore his journey from rebuilding locomotives to embracing W. Edwards Deming's principles, leading to a radical change in his company's management practices, particularly around performance appraisals and bonus systems. Steele shares transformative moments, like presenting his new pay program to the Detroit Deming study group, including Dr. Deming hi...
Mar 06, 2024•44 min•Season 4Ep. 5
In part two of their discussion, John Willis engages in a deep dive with Bill Bellows on the multifaceted world of safety, quality, and systems thinking. Inspired by the pioneering work of Sydney Decker, Dr. Woods, and Erik Hollnagel, they explore the nuanced perspectives on safety and quality that transcend conventional understanding. John and Bill navigate the intricate connections between thoroughness, efficiency, and effectiveness, drawing parallels to the foundational principles of Deming a...
Feb 26, 2024•40 min•Season 4Ep. 4
In this episode, I sit down once again with Bill Bellows to explore the interconnected nature of quality thinking. Our conversation ventures beyond traditional boundaries, drawing on Bill's unique insights into systemic thinking and its implications for organizational excellence. We delve into the philosophy of interconnectedness, illustrating how quality extends far beyond the superficial, embedding itself into every facet of production and service. Bill shares enlightening perspectives on the ...
Feb 20, 2024•34 min•Season 4Ep. 3
I have a great discussion between Derek Lewis and John Willis, focusing on the historical and philosophical underpinnings of quality control and those who were paramount to the movement including Walter Shewhart, W. Edwards Deming, and Joseph M. Juran. The dialogue includes anecdotes, critiques, and appreciations of Shewhart and Deming's work, including a dramatic rendition of a critique by Juran. Additionally, we touch on the dynamics of recognition and credit within the field, highlighting the...
Feb 10, 2024•30 min•Season 4Ep. 2
I have an enlightening conversation with Adam Hawkins in this episode. We dive deep into W. Edwards Deming's seminal perspectives on quality. Our dialogue explores how this expansive framing of quality requires connecting producers and consumers in a broader system. We relate these concepts to service level objectives (SLOs) and their role in quantifying acceptable loss balanced against keeping systems valuable. This leads us to the profound realization that quality is contextual, varying across...
Feb 07, 2024•58 min•Season 4Ep. 1
In this second part of a two-part series, I speak with Bill Bellows about W. Edwards Deming's influence on Japanese manufacturing, specifically Toyota. We discuss Deming's relationship with Genichi Taguchi and how their quality philosophies intersect and complement each other. We explore Deming and Taguchi's differing notions of quality - meeting specifications versus minimizing loss to society. Bill's LinkedIn can be found here: https://www.linkedin.com/in/bill-bellows-218435/...
Jan 22, 2024•48 min•Season 3Ep. 9
In this first part of a two-part series, I chat with Bill Bellows in this episode. Bill gave us a little history of his introduction to Genichi Taguchi's methods and quality concepts while working as an engineer in the jet engine industry. We explore key ideas around variability reduction, precision vs accuracy, process capability, and Taguchi's loss function. Our conversation looks at the difference between traditional quality approaches focused on specifications and Taguchi's view of quality b...
Jan 18, 2024•56 min•Season 3Ep. 8
I geek out with Tracy Bannon in this episode. Tracy gave us a little history of MITRE and her work at MITRE. DevOps, DevSecOps, and SRE, were also discussed from words to movements. We explore QA and risk controls as well as modern governance. Our conversation ended with a great discussion about generative AI, specifically ChatGPT. Tracy can be found on Linkedin here: https://www.linkedin.com/in/tracylbannon/
Mar 28, 2023•54 min•Season 3Ep. 7
This episode features Mike Harris, a Tester at Geckoboard who self-identifies as a Tester. We discuss how vital Dr. Deming's ideas are to testing, especially around the System of Profound Knowledge, with Mike, who has worked in testing for 20 years. It is another example of Dr. Deming's ideas' relevance in the modern era. Here's a summary: Introducing Mike Harris. 0:02 Deming’s journey of profound knowledge and the importance of systems thinking. 5:22 How do we verify what we think we know? 11:2...
Mar 12, 2023•49 min•Season 3Ep. 6
In this episode, Donna and I discuss what's wrong with the words Root Cause and Root Cause Analysis. Our original thoughts and the differences between the old and new meanings are discussed. Undoubtedly, Dr. Deming's words matter, and we try to figure out what he would have said.
Mar 07, 2023•49 min•Season 3Ep. 5
I'm John Willis (Botchagalupe). For almost ten years, I have been researching and writing a book about Dr. Deming. About two years ago, I got serious about the work, and then the pandemic struck. I should write this book if I ever intend to do so. Two years ago, I started working with a wonderful consultant, Derek Lewis. He has a phenomenal voice that you get to hear. I have worked with him for two years. After about a year of writing, I naively thought I was done. A year later, with five drafts...
Feb 03, 2023•1 hr 15 min•Season 3Ep. 4
I interview a longtime Dr. Deming fan and early DevOps pioneer in this episode. Donna has a similar background to mine, where we both worked before the age of clouds and modern infrastructure. You are going to enjoy this podcast. Here are some links for follow-up knowledge. Donna Knapp Linkedin ReCommoning: Transitioning Organisations with Jabe Bloom The Visible Ops Handbook TRADE-OFFS UNDER PRESSURE: HEURISTICS AND OBSERVATIONS OF TEAMS RESOLVING INTERNET SERVICE OUTAGES What Would Deming Do...
Feb 01, 2023•52 min•Season 3Ep. 3
Dennis is the founder of Sergent Results Group. Sergent Results Group was founded in 2000 and offers professional coaching, consulting, leadership learning, quality and productivity training and expert facilitation. The company created Continual Quality Improvement (CQI) Academy™ for leaders and managers seeking to understand the scientific improvement methods of W. Edwards Deming and others. Dennis describes his experiences with Dr. Deming's teaching. I am a huge fan of another Deming student, ...
Jan 31, 2023•50 min•Season 3Ep. 2
In this episode Damon Edwards interviews me about my upcoming Deming book. Damon and I have been DevOps partners in crime since the beginning of DevOps. We were both down in Boca Raton recording for the Techstrong Predict conference. Techstrong let us use their facility to record the podcast. Damon does a great job of pulling knowledge about my book.
Jan 13, 2023•35 min•Season 3Ep. 1
Glenn Wilson, author of "DevSecOps: A leader's guide to producing secure software without compromising flow, feedback, and continuous improvement" discusses our upcoming trip to Japan. We are both becoming huge fans of Katie Anderson (see my last podcast), and we are attending her Japan trip. I asked him why he signed up for the trip. In addition, we discuss Katie's book and how it's a perfect complement to Mike Rother's Toyota Kata and Steven Spear's High Velocity Edge. You might find some bonu...
Dec 21, 2022•47 min•Season 2Ep. 12
Katie Anderson is a leadership coach, consultant, and author who inspires individuals and organizations. In 2015, she moved to Japan from public health research. She shares lessons she learned in Japan about deepening your leadership skills with The Profound podcast. As Katie had already applied Toyota production principles in the healthcare system, her life in Japan inspired her to learn lean at the source. Transitioning from public health to consulting was her big pivot away from academia and ...
Dec 02, 2022•55 min•Season 2Ep. 11
Dave and I have a long history together. Besides being one of the DevOps OG's (did I say that right?) Dave has also been a fan of Dr. Deming for many years and came on the podcast to let me know about his consulting work and Deming's principles. Dave specializes in DevOps and private equity. When I hang out with Dave, I always have a great time. You can find him at: https://www.linkedin.com/in/dmangot/
Oct 18, 2022•52 min•Season 2Ep. 10
Rob and I go old school in this episode. We had first met back in my early days before DevOps when I used to run a Tivoli consulting business. Rob describes how he used Dr. Deming's principles in his consulting work. Rob works alongside Dr. Cherry Vu and describes himself as a Teal Unicorn. LinkedIn and Twitter are the best places to find Rob and Cherry's ideas and work. https://www.linkedin.com/in/robenglandattwohills https://twitter.com/rob_england...
Mar 08, 2022•55 min•Season 2Ep. 9
Dominico Lepore developed the Decalogue™ management methodology together with Oded Cohen, a leading, world-renowned expert in The Theory of Constraints. One of the first books I read about Dr. Deming is his "Deming and Goldratt: The Theory of Constraints and the System of Profound Knowledge." In this episode, we cover everything from Dr. Deming's empathy to how the Talmud explains of Theory of Constraints. If you stick around long enough we discuss Umberto Eco. Intelligent Management https://www...
Feb 22, 2022•1 hr 7 min•Season 2Ep. 8
This is part 2 of a two-part episode with John Hunter. John Hunter's background includes two areas of focus: management improvement and information technology program management. His experience is in improving the performance of organizations. For the last 15 years, his focus has been on management improvement with a concentration on using technology to aid this process. Linkedin Curious Cat Johnhunter.com Here are some links John sent me. Sales Commissions https://deming.org/eliminate-sales-com...
Feb 17, 2022•41 min•Season 2Ep. 7
This is part 1 of a two-part episode with John Hunter. John Hunter's background includes two areas of focus: management improvement and information technology program management. His experience is in improving the performance of organizations. For the last 15 years, his focus has been on management improvement with a concentration on using technology to aid this process. Linkedin Curious Cat Johnhunter.com Here are some links John sent me. Sales Commissions https://deming.org/eliminate-sales-com...
Feb 17, 2022•50 min•Season 2Ep. 6
In this episode, Gene Kim and I talk about all things DevOps. We discuss some of his podcasts on the Idealcast along with his current work with Dr. Spear. Almost all of Gene's work can be found at Itrevolution.com .
Feb 07, 2022•1 hr 7 min•Season 2Ep. 5
In this episode, Bill and I discuss operations research and supply chain concepts and how they apply to security. Bill gives an overview of his work with DOD on project DEDSORD. He also gives a great overview of DevOps Automated Governance and usage of Sigstore. We also touch on SBOM's. Bill can be found mainly on LinkedIn here: https://www.linkedin.com/in/billbensing/
Feb 03, 2022•55 min•Season 2Ep. 4
Chris Roberts is my guest on this episode. I have had the privilege of getting to know him over the past few years. I find him fascinating to talk with. Chris describes himself as a ... Hacker, InfoSec, Safety, Cyberstuff Researcher, Advisor, @Hacknotcrime henchman, and various other names in the technical world. Chris serves as a vCISO or advisor for several entities worldwide. We discuss his background and how our industry may have lost its soul. This episode is definitely worth listening to. ...
Jan 30, 2022•42 min•Season 2Ep. 3
We discuss burnout in this episode (part 2). Jesse Getzie shares some of his recent "serious" burnout struggles. Burnout is a major problem in our industry. If Dr. Deming was alive today, I believe he would be a strong advocate for helping people understand this silent killer. If you need to reach us, Jesse and I are just a tweet, email, or phone call away. Jesse can be found at: Email: jgetzie@gmail.com Twitter: @jessgetzie Linkedin: jessegetzie Here's a list of some burnout resources. National...
Jan 27, 2022•39 min•Season 2Ep. 2
We discuss burnout in this episode (part 1). Jesse Getzie shares some of his recent "serious" burnout struggles. Burnout is a major problem in our industry. If Dr. Deming was alive today, I believe he would be a strong advocate for helping people understand this silent killer. If you need to reach us, Jesse and I are just a tweet, email, or phone call away. Jesse can be found at: Email: jgetzie@gmail.com Twitter: @jessgetzie Linkedin: jessegetzie Here's a list of some burnout resources. National...
Jan 27, 2022•35 min•Season 2Ep. 1
I get to chat with Andrew Clay Shafer in this episode. Andrew was one of the original pioneers of the DevOps movement. His presentation titled "There Is No Talent Shortage" has always been one of my favorite DevOps presentations. We talked about Andrew's background and how he got into Dr. Deming. He also spoke about his ideas about learning organizations and other interesting topics. It was a great way to end the season. For many years, Andrew has been a mentor and a friend to me.
Dec 19, 2021•1 hr•Season 1Ep. 28
I talked with Tom Geraghty in session. Physiological safety is Tom's passion. He tells me a bit about his journey with Dr. Deming. After that, we dive deep into the topic of physiological safety. It was a great session. I hope you enjoy it as much as I did. Tom’s Website https://tomgeraghty.co.uk/
Dec 18, 2021•54 min•Season 1Ep. 27
