Operationalizing Empathy with Mazi Javidiani

Product people often emphasize empathy. They highlight the need to start by truly understanding their customers, stakeholders, and colleagues.  When we use the word empathy especially in a design context,  we often refer to the human capacity to understand how someone is feeling from their point of view. Some might even go a step further and claim that it's more than just recognizing emotions; it's about truly experiencing them. In this episode, we'll discuss how product people can practice, scale, and operationalize authentic empathy at work. So, if you are a designer, product manager, or simply someone looking to nurture a human capacity that connects people, heals trauma, builds trust, and inspires change, you're in the right place.