Thank you to everyone who continues to listen to this podcast. 1) If you didn’t know, I have a playbook available for product ops at productopspillars.com . It’s a great summary of what modern product ops teams should work towards. It’s a free download and also available at amazon.com . But now I’ve just launched a cohort-based course on this same concept. To take this one step further, I put together what I believe to be the best way to succeed in the product ops role. It’s a cohort-based cours...
Feb 07, 2023•2 min
In this episode, we speak with Melissa Perri , Founder & CEO of Produx Labs , joining us to discuss "The Case for Product Ops at the Executive Level." Melissa is a leading expert in the field of product management and product operations, and she will be sharing her insights on the vital role that product ops plays in driving business success at the highest levels of an organization. Get ready to learn from Melissa as she shares her experiences and knowledge on the importance of product ops a...
Jan 26, 2023•28 min
In this episode, we speak with Gabby Peralta Product Operations Manager at Tealium , to talk about "Failing Forward in Product Ops". Gabby and I discuss how some product ops managers can feel the pressure to get everything right the first time but instead, it might be more helpful to adopt a more experimental and lean, build, measure learn approach to your services. Currently, Gabby is a Product Operations Manager at Tealium where she collaborates with high-performing Product and Developme...
Jan 17, 2023•23 min
In this episode, I talk with Clare Hawthorne , Senior Director, Product Operations @ Oscar Health , about the value of developing good partnerships across the organisation when setting up Product Ops with a curious and empathetic mindset. Clare Hawthorne is the Senior Director of Product Operations at Oscar Health. She is an Operations leader with 15 years of extensive cross-functional experience and a soft spot for helping companies and teams evolve their processes for scale. Her experiences ha...
Sep 22, 2022•30 min
In this episode, I talk with Tanmay Bhola , CPO @ Zipline , about his journey of building a Product Ops function as a CPO and how this has helped Zipline navigate some rapid growth. Tanmay is a cross-functional Product leader with a passion for helping organisations find product-market fit. He is Chief Product Officer at Zipline.io, an AFR Fast100 company focused on simplifying healthcare compliance. Previously, he was responsible for Envato’s website builder offerings. Products led by him...
Jul 12, 2022•26 min
In this episode, I talk with Marco Chan , Product Ops Lead at Shopify , about what it is like starting out in Product Operations in a new role or a new area of the business. We talk about building context and rapport with teams to make sure you are building a relevant backlog that will have an impact. Marco leads Product Ops for the Ecosystem team at Shopify which operates the App and Theme Stores. He works closely with Product, Engineering, UX, and Data teams to coordinate initiatives acr...
Jun 28, 2022•26 min•Season 1Ep. 13
In this episode, I talk with Radhika Dutt , Author of Radical Product Thinking , about the elements of what a practical strategy is and the common pitfalls that organisations have when developing it. This approach sets operations up for success when strategy is clearly articulated and enables greater alignment and autonomy within teams. Radhika Dutt is the author of Radical Product Thinking: The New Mindset for Innovating Smarter which is being translated into several languages including C...
Jun 01, 2022•32 min•Season 1Ep. 12
You may have noticed that we haven't had an episode in a few weeks and that's because I've been working on something pretty special. I want to share with you today. I have launched my playbook for Product Ops called "Product Ops Pillars". Product Ops Pillars provides an accessible summary of what modern Product Operations looks like. You'll learn how to improve your team's performance, which tools are essential, and how to design an operating model that will keep your company on top. Download yo...
May 31, 2022•3 min
In this episode, I talk with Layla Selick , Senior Director of Professional Services at Productboard role of tools within our product organizations and how they fit into the changing and evolving maturity of that team. Productboard is the leading customer-centric management platform, helping product teams to deliver the right products to market faster with over 5500+ customers. Layla has built a team of professionals that provide deep expertise and engagement with organizations making a tr...
Apr 20, 2022•32 min•Season 1Ep. 11
In this episode, I talk with Srinivas Somayajula , Head of Product Ops at Calendly , about how strategy and operations influence each other. This relationship is key to not only being ambitious but also making strategy practical so teams can align themselves but still maintain autonomy. Prior to Calendly, Srinivas was the Product Director for the core marketing platform at Mailchimp and spent a majority of his career in management consulting serving as a trusted advisor to product and tech...
Apr 07, 2022•35 min•Season 1Ep. 10
In this episode, I talk with Chris Butler , Global Head of Product Operations @ Cognizant, about the value of good decision making and how we can train this skill within the product team in low cost and safe ways. Chris Butler is a chaotic good product manager, writer, and speaker. He facilitates critical decision making for teams that build new and innovative products. Chris focuses on bias, uncertainty, and randomization to help build robust and resilient teams. He has over 20 years of p...
Feb 16, 2022•33 min•Season 1Ep. 9
This is a special episode recorded at the Product Excellence Summit where I hosted a panel about "Building & Scaling a Product Operations Team" at Productboard 's Product Excellence Summit. We had some great insights from Anabela Cesário from OutSystems , Jodi Alperstein from Segment Srinivas Somayajula from Calendly . It is an excellent discussion on how this function ensures that the product team can function smoothly, support the product team to move faster and focus on customer ne...
Jan 20, 2022•44 min•Season 1Ep. 8
In this episode, I talk with Becky Flint, CEO at Dragonboat, about the recent conversation of if Product Ops is a force of good or bad in developing an excellent product function. Hint, its not a simple answer :). Becky Flint is the founder and CEO of Dragonboat, the product portfolio platform for outcome driven product ops and product teams. Prior to starting Dragonboat, Becky has built and scaled product operations and product portfolios for fast growing companies like PayPal, Shutt...
Jan 12, 2022•29 min•Season 1Ep. 8
Hugo Froes, Product Operations Principal at Farfetch, joins me to talk about what it is like starting a Product Ops function. We discuss how treating your work like any other product can improve your success and hone your skills. With over 20 years in the field of product and design, Hugo has explored user centered methodologies applied to product development (ex. UX, Design Thinking, Service Design and Lean UX). His main focus is helping teams reach their full potential to build better products...
Nov 01, 2021•37 min•Season 1Ep. 6
Rhiannon Gaskell , Director Delivery and Product Ops at Culture Amp , joins me to talk about how to organise delivery so your product teams can focus on discovering customer problems while still being connected to delivery. Rhiannon is a product leader with over 10 years of experience in delivery and product management related roles and has previously been part of teams at Australia Post, Carsales and Message Media....
Nov 01, 2021•29 min•Season 1Ep. 5
Brian Swift , Head of Product at Dovetail , joins me to talk about how to integrate a space for research into the Product Ops model. We discuss how to encourage a research culture with open repositories that helps bring customers into product decisions. Brian is a product leader with over 10 years experience in product management and strategy. He is currently the Head of Product at Dovetail, and has previously been part of product teams at SafetyCulture, Atlassian, Twitter and Zynga, among other...
Oct 05, 2021•35 min•Season 1Ep. 4
Denise Tilles, CPO at Grocket , joins me to talk about the emergence of Product Ops from her experience in a wealth of environments across fintech, healthcare, finance and many others where she advises on how to embed a great Product Ops function. Denise has over 10 years of product leadership experience working with startup, growth stage, and enterprise organisations to transform opportunity into a crisp product vision, strategy, and building the org to enable execution.You can find Denise at a...
Sep 20, 2021•30 min•Season 1Ep. 3
Jasper Streit, Product Director at Elmo joins me to talk about the difference in organising product in the enterprise environment versus a scale up. We talk about the different product skills that need to be weighted and how being transparent can help grow your team. Having performed product roles in companies ranging from early startups of 2-3 employees to behemoth enterprises of 40k employees - across a number of industries, Jasper helps us navigate these differences.
Sep 13, 2021•35 min•Season 1Ep. 2
Brad Dunn is the Chief Product Officer at Whispir (ASX:WSP), a communications intelligence company. Before that, he was CEO of Nazori, a product development business in Melbourne. Brad joins me to talk about the expectations of Product in the executive space and how Product Ops contributes to being able to organise product development at all levels. Brad also shares about his team's exciting work in the field of Product Intelligence. Brad writes on Medium at https://jesterhoax.medium.com REEsQrI...
Aug 30, 2021•34 min•Season 1Ep. 1
Welcome to Product Ops People. Join me Simon Hilton as I talk with Product Leaders around the world about how Product Ops is growing and uniting product led companies.
Jul 17, 2021•15 sec
