John Zilch

Today, our guest is John Zilch, who is Senior Director of Product at SugarCRM. Today in this episode we discuss product quality - not in the sense of software testing but how you can ship quality products to customers within B2B companies, and the challenges product teams face doing it. We discuss the importance of business and product strategy, why product discovery is a bit over-hyped and we use the Titanic as an analogy on what can go wrong if you aren’t balancing the different levers to ship quality products for your customers.