Problems Worth Solving

Healthia•www.healthia.services

Exploring health and care transformation through the lenses of human centered design, service design, and digital innovation.

Sam Menter, Managing Director at Healthia®, (www.healthia.services) the collaborative service design consultancy, talks to leaders and change-makers from public health, not-for-profit, health-tech and life sciences.

Each episode explores how putting people at the heart of service design can drive impactful change. Learn and be inspired by real world examples like using co-design techniques to improve mental health services or digital tools that empower patients to take control of their care.

Last refreshed: July 2nd, 2025 at 12:43 PM ⓘ

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Episodes

Dr Malte Gerhold: What does it really take to deliver transformation?

Transformation is pervasive but we rarely discuss implementation - the secret sauce of successful change. In this episode, we explore one of the most persistent challenges: how to turn promising ideas into real, lasting impact . Malte Gerhold, Director of Innovation and Improvement at the Health Foundation — and trustee of the Alzheimer’s Society — has spent his career at the intersection of policy and delivery. From No.10 and the Department of Health to the Care Quality Commission and now the f...

Jun 30, 2025•54 min

Charlotte Newman: Lean tech transforming respite for 35k carers

At some point in your life, the chances are that you'll either become a carer or be cared for. For Charlotte Newman, this reality became the foundation for groundbreaking social innovation. With 5.7 million unpaid carers in Britain saving the public purse £183 billion annually—more than the entire NHS budget—Charlotte saw an overlooked crisis. Her charity Carefree found an unexpected solution in an unlikely place: empty hotel rooms. Running more like a tech startup than a traditional charity, Ch...

Jun 06, 2025•43 min

Prof. Rachel Dunscombe: Your data could save lives

Imagine passing your health data down like a family heirloom. Not just a list of conditions, but a rich personal history — something that could help your children and grandchildren live longer, healthier lives. But that future depends on what we do now. Right now, governments are pouring billions into electronic health records. But if the data inside them is siloed, inaccessible, or locked in outdated formats — what are we really building? It’s a bit like building a library, but locking all the ...

May 20, 2025•52 min

Dr. Katharine Halliday: Collaboration, leadership, AI and clinical judgment

Dr Katharine Halliday, President of the Royal College of Radiologists and a leading voice in UK radiology, joins host Sam Menter to discuss how collaboration, authentic leadership, and ground-up innovation drive meaningful change in complex healthcare systems. In this episode, they explore: Balancing AI with human expertise : Exploring how artificial intelligence can complement rather than replace clinical judgment. Collaboration as a catalyst for innovation : Breaking down silos and integrating...

Apr 15, 2025•45 min

Dr. Jonathan Gregory: Part 2, AI and groundbreaking research

In this two part episode, we talk to Dr. Jonathan Gregory , a former NHS cancer surgeon turned healthcare innovator, to explore the intersection of data, digital tools, AI, and patient-centred design in transforming cancer pathways. With over 20 years in frontline surgery and leadership roles, Jonathan now works. as clinical advisor for Macmillan Cancer Support, and in roles at Imperial College, and NHS innovation programmes to rethink how healthcare is delivered—from AI-powered end-of-treatment...

Mar 25, 2025•43 min

Dr. Jonathan Gregory: Part 1, transforming cancer pathways

Mar 11, 2025•50 min

Dr. Videha Sharma: designing for prevention through genetic testing

Dr. Videha Sharma—NHS doctor, clinical innovation lead at the University of Manchester, and co-founder of Fava Health—joins host, Sam Menter from Healthia®, to explore how prevention-focused care, human-centered design, and genomic insights can reshape healthcare. Dr. Sharma offers a unique perspective on the power of tailoring treatments to an individual’s genetic profile, shedding light on how this can help reduce adverse drug reactions and improve patient outcomes. From designing better digit...

Jan 16, 2025•1 hr 3 min

Rochelle Gold: NHS user research, AI, collaboration and vampires

Rochelle Gold—Head of User Research and User-Centred Design at NHS England—joins host, Sam Menter from Healthia®, to explore the challenge of making digital services more human. They discuss how actionable insights from user research are delivering better outcomes for patients and healthcare professionals. From pioneering an AI-powered tool to manage research insights, to tackling the risk of “research vampires”, this episode uncovers innovative ways to create truly inclusive health services. Th...

Nov 24, 2024•45 min

Dr. Lia Ali: the intersection of design and healthcare

Dr. Lia Ali—consultant psychiatrist and clinical advisor at NHS England’s Transformation Directorate—joins host, Sam Menter from Healthia ®, to explore the intersection of healthcare, human-centered design, and digital innovation. Dr. Ali shares her unique insights on the bio-psycho-social model and how it aligns with user-centered design to create more personalised, effective health services. From using digital tools to improve patient outcomes, to exploring how the therapeutic relationship evo...

Oct 20, 2024•43 min

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