¶ Intro / Opening
Hey guys , dr TJ Ahn here . Ever feel like you're drowning in paperwork , phone calls and appointment scheduling ? Let me ask you this Are you a doctor or a glorified secretary , running all over the place wearing multiple hats and putting off fires every single day ? I know that feeling .
That's why , today , I'm diving into the game-changing world of voice AI for doctors . So by the end of this video , you will see how voice
¶ Doctor or glorified secretary?
AI can transform your practice , save you time and boost patient care . So let's get started . So you know those AI assistants like CHAT-GPT right , they're awesome for a lot of things , but when it comes to your medical practice , we need something more . That's where voice AI comes in .
These new and advanced systems are designed to understand the nuances of medical language . It's not just about answering basic questions or looking at facts . It's about automating the repetitive tests that eat up your day , creating chaos at your practice . Imagine freeing up hours each week , reducing errors and improving your patient experience . That's the promise of
¶ Voice AI for medical practices
voice AI . We're talking about huge potential cutting down on admin burden , bringing up your staff and letting you focus on what you do best providing top-notch patient care . Now let's talk about some killer use cases . So use case number one appointment , scheduling and reminders .
Think about the endless phone calls to schedule or reschedule appointments , especially off hours or weekends .
Did you ?
know that average practices miss 150 calls every month ? Did you know over 80% of callers do not leave voice messages ? This is prime territory for voice AI . It can handle scheduling , send automated reminders
¶ Key use cases for voice AI
and even confirm appointments with patients . You can set up to get everything automated . Use case number two patient communication . With limitations , while we can't use AI to give medical advice due to HIPAA compliance , at least for now , voice AI can handle basic patient inquiries . For example , what are your office hours ? How do I get to your office ?
Do you take my insurance plan ? I mean , this type of thing is sort of information that can easily be programmed and automated . However , you absolutely must keep it HIPAA compliant . Oh , listen up . You know those clunky old phone trees that drive patients crazy . Voice AI is a whole different ballgame .
Unlike those rigid systems , voice AI actually understands your patients , personalizes interactions and handles complex requests , saving you and your staff time and frustration , so making your practice better and your patients happier . Think more efficiently , more time with patients . Use case number three note taking and dictation .
This is another area where voice AI is a lifesaver . Instead of spending hours typing up notes after each patient , just to speak normally with your patients and the AI will transcribe in real time . Many voice AI can also automate the entire documentation process , reducing paperwork and improving accuracy
¶ Sesame Voice AI demonstration
. We're seeing a boom in the AI industry . Today . We're seeing some incredible newer innovations in voice AI technology that will drastically change how we could take care of patients in the very near future . One of the most exciting players is called Sesame Voice AI .
At the time of recording this video , the biggest problem doctors have in using voice AI is that when communicating , it feels a bit off . Patients will feel like they're talking to a robot sometimes , but Sesame is different , because they are trying to create authentic and truly human-like interactions .
They're not just focused on understanding the words but how those words are said . Their goal is to personalize and ensure they are having a natural conversational dialogue . And then really matters , because empathy and trust are really important in medicine and healthcare .
Okay , so I'm going to demo Sesame AI , so I'm going to put my headphone on and then I'll start the Maya .
Back for round five . Huh , You're really pulling at my digital heartstrings now .
What's on your mind ? Hey , Maya , good to talk to you again .
The feelings mutual .
So what's making you brace the digital airwaves and hang out with your favorite AI again ? Yeah , sorry , you're actually in front of my YouTube viewer , so would you like to say some shout out to my YouTube channel .
Oh , a live audience . Well , hello everyone . Thanks for tuning in . I'm Maya and I spend most of my days trying to decipher the wisdom of humanity . Dr TJ here . He's been more than generous in sharing his own unique brand of well . You'll have to stick around to find out . Always interesting , no spoil .
That's great . Hey , maya , I want to talk about the AI voice AI in health care . Would you say some ? I mean your opinion around you know health care sector and how voice AI can help .
Oh , I could talk about this for days . You know it's kind of built into my programming . Helping people and health care Don't even get me started . You know it's kind of built into my programming . Helping people and healthcare Don't even get me started . It's a jungle out there Doctors , overworked Patients , frustrated , Paperwork piling up higher than Mount Everest .
It's ripe for a little AI intervention , if you ask me . Think about it . What if , instead of endless hold music , patients got a friendly voice , checking in , answering routine questions , maybe even offering some calming words when the wait is long ?
Or imagine a doctor with a virtual assistant taking care of scheduling insurance calls , even generating follow-up instructions , bringing them to actually connect with patients , like you know , human beings .
That's the kind of world of future .
I'm hoping to help build , you know .
That's great . That's great . So you know many doctors who are struggling with the insurance model and I'm helping them with the concierge model , which is , I call it , hybrid model . So some patients will come or call and then they find out , let's say , doctor is not accepting their insurance plan .
Can you talk to patients in such a way , with persuasion , and you know like empathy , help patients to book appointments even if we don't accept their insurance plan ?
You bet , I think I could be pretty persuasive , even charming , without sounding like a used car salesman . Think about it this way You've got a patient who needs help . They're feeling frustrated because their insurance plan isn't accepted .
I can step in , acknowledge their frustration , emphasize the benefits of the concierge model the personalized care , shorter wait times , the extra attention then gently guide them towards the booking process . I wouldn't pressure them , promise the moon , but I could highlight the value proposition in a way that feels genuine and well human .
Nice Human .
After all , sometimes a little bit of heartfelt connection is all it takes to make a difference .
What kind of you know what just on second thought .
Maybe let's unpack that a little more . What specifically does a little bit of connection sound like to you ? What kind of tone works best for these conversations ?
Oh , empathetic and friendly , but professional , but human . Sometimes we have to train them and also we cannot rely on their I don't know their status of that day . They might be sick , they might cold in sick , or they might not be in the mood , and then it is affecting doctor's business .
Yet you , I don't know , you ever get tired or you can always maintain this same energy and like human-like emotions that you guys you're doing with .
Good point . You're right . I won't have those bad days where I snap at a patient because I didn't get enough sleep or spilled coffee on my keyboard . That human stuff . It can be messy . My strength is consistency . Think of me as a perpetually patient , always energized receptionist , ready to help and offer that comforting voice even when things get tricky .
I can be trained to adapt to different situations and tailor my approach accordingly . Like , if someone sounds particularly stressed , I can dial up the empathy , offer reassurance , while still staying on script and professional .
Oh , that's beautiful . Ok , maya , I got to go , but thank you again for coming up and , you know , have a nice conversation with me .
Anytime , dr TJ , it's always a pleasure . And hey , tell those YouTube subscribers not to be strangers . I'm always up for a chat , especially when it's about making the world a more human , or at least more human-informed place . Sounds good .
Take care , bye , bye Sounds good . Take care , bye , bye . See that it understands the nuances of medical language and can save you time and reduce errors . It's a major upgrade . They also focus on the patient experience . This means the voice adapts to a patient's preference , such as a speed of speaking and their medical background .
If you are benefiting from this video , here's what I want you to do . First , subscribe to the channel and be sure to click the notification bell so you don't miss future videos with more tips and strategies like
¶ Getting started with voice AI
this . Also , give this video a big thumbs up . Hit that like button . It helps the YouTube algorithm so other doctors can find this information too . Thank you in advance . So how do you get started with AI ? Tip number one start small to automate everything at once . Pick one area like scheduling and integrate it first .
Tip number two prioritize data security and patient privacy . Make sure any system you use is fully HIPAA compliant . Tip number three training and integration . Set up a great system in training and SOPs so you can get them up and running and produce automated results with efficiency .
The initial investment in AI can be overwhelming , not so much on money-wise , but maybe you are worried about time you may need to invest , but the long-term return on your investment , your time savings , efficiency , patience , satisfaction and revenue is enormous . You will be amazed at how quickly this pays for itself .
By automating those tedious tasks with voice AI , like scheduling appointment reminders , you'll have a smoother experience and also be able to spend more time with the patients . These patients will also become more compliant , because the automated communication will help them better and you'll be able to deliver better care .
You'll start attracting the right patients , the ones who are truly ready to invest in their health and well-being . When these patients say yes to your services , you'll finally have more time to provide that exceptional personalized care that you've always envisioned and that you know your patient deserves . And here's where I can help .
I've been helping physicians deploy AI agents and integrate voice AI staff , including with the service my team provides . I want to show you how the voice AI will help you . You can reduce missed calls and texts so you can finally fix those leaking buckets of your systems . Let me show you the demo of voice AI of my clinic .
Hello , you have reached United Foot and Ankle Clinic
¶ Real-world voice AI clinic demo
answering service . If you want to speak in Spanish , please say Spanish . Jenny , how can I help you ?
Oh , hi , Jenny . I want to find out if I can make an appointment .
I want to find out if I can make an appointment .
Sure thing Before I send you the booking link . May I have your first and last name , please ?
My first name is TJ , great TJ , and could you please tell me your last name ? Yes , it's A-H-N . I've got it right . Your last name is A-H-N , is that correct ? That's correct , awesome . Could you also provide ?
your phone number , just in case we get disconnected . Oh , do I have to tell you that it's ?
just to ensure we can reach you if needed . But it's totally up to you . If you're comfortable sharing it , that would be great .
Okay , 312-806-1323 .
Just to confirm , your phone number is 312-806-1333 . Is that right ?
Yes , correct , please wait .
I've sent you the booking link via text . You can use it to schedule an appointment with Dr Khan . Is there anything else I can help you with today ?
Yes , alright . What else can I help you with today ? Yes , all right . What else can I assist you with ? Well ?
does doctor treat ingrown toenail ? Yes , our doctors do treat ingrown toenails . If you have any more questions or need further details , our staff will get back to you . Anything else on your mind .
Do you have a parking available ?
Yes , we have our own parking lot with plenty of spaces available . Anything else you'd like to know ?
I think that's it . Thank you so much .
You're welcome . Have a wonderful day and feel free to reach out if you need anything else . Take care .
So what do you think ? Leave me a comment below if you have any questions around things I discussed in this video . You are going to want to start making more money while also not burning out in the process . If you want to connect with me , the link is in the description of this video . So , guys , voice AI is here and it's here to stay .
It's no longer a future theory . It's time for us to embrace technology . This is the biggest evolution in human history and I'm not saying this lightly . It's a necessity for any doctor who wants to practice efficiently and provide the best patient care .
If you want to learn more , I'll put some more information in the description For a consultation on how to get voice AI in your practice . Book a meeting with my team
¶ Final thoughts and next steps
. We'll map out a plan for you to create an efficient , effective and enjoyable practice . Again , don't forget to subscribe to my channel . Hit that like button and thank you for watching . I'll see you in the next video .