¶ Recognizing Organizational Awareness
The next time you have an event, a near miss, a close call, a good catch, I'm not necessarily talking about a full-blown accident, but something happens. The next time something happens, ask this question, who in the organization was not surprised by that outcome? Music. Hey, everybody, Todd Conklin, Pre-Accident Investigation Safety Moment. It's those special moments that we share with one another, you and me. It's our special moment. We're having a special moment, and that's what it is.
This idea that there are people in the organization that are not surprised by failure is a really important teaching tool, but it's not effective for the workers because they're not very surprised. It's incredibly effective at the leadership level.
¶ Building Trust and Psychological Safety
Because one of the things that we can recognize pretty early is when something happens, an off-normal outcome transpires in your organization, ask who was not surprised that that happened. Now, you've got to build trust. So it's pretty important to have psychological safety. People need to be able to tell you the truth. But once you sort of establish that ability for them to say, yeah, nobody was surprised that that happened.
We all knew that was coming. It's not a matter of if, it was a matter of when. That was on the route all along.
¶ Identifying Low-Level Signals
That'll help you understand that those low-level signals, the weak signals exist in the organization. And we have to turn to our workforce and set our sensitivity levels in a different place so we can pick up on events as they're happening, not after they have happened. Now that's important. But what it means is, is we have to be wise enough as leaders to recognize that when that thing took place, there were people who knew that was going to happen.
¶ Uncovering Preemptive Knowledge
And once we identify that, then the next questions make perfect sense. What do you look for? What do What'd you sense? What'd you pulse? What were you looking at in there to give us that knowledge that this could potentially take place? That is an important piece of data. And that's what we want to know. That's a pretty important safety moment. Learn something new every single day. Have as much fun as you possibly can.
Be good to each other. Be kind to each other. And for goodness sakes, you guys, be safe. Music.