The Nobility of Service
One of the world's top experts on customer loyalty and innovation shares his unique take on the nobility of service and shares stories of leaders who embody that ideal.
Jul 25, 2019•29 min•Season 2Ep. 20
Practical Eloquence podcast
Practical Eloquence, with Jack Malcolm, is dedicated to helping you "express your full potential" by mastering the art, science and skills of persuasive communication. Practical Eloquence is filled with practical strategies and tips for informing, influencing and inspiring others.
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Episodes
How to Become Rejection Proof
Fear of rejection is a major obstacle to persuasive communication, but you can overcome it with this approach drawn from my own experience and a remarkable book: Rejection Proof , by Jia Jiang.
Jul 18, 2019•15 min•Season 2Ep. 19
A Conversation with John Spence
For my very first podcast with a guest, I am honored to have a conversation with one of the top leadership speakers in the business, John Spence.
Jul 16, 2019•25 min•Season 2Ep. 18
Just Ask
Although many of us are reluctant to directly ask for what we want, research and experience both show that those who are very clear about what they want are much more likely to get it.
Jul 10, 2019•15 min•Season 2Ep. 17
Three Ways to Deal with Uncertainty and Risk in Buying Decisions
Every time a buyer makes a decision, they are taking a risk. Astute salespeople know how to use the psychology of risk to increase their own chances of making a sale.
Jun 21, 2019•16 min•Season 2Ep. 16
Sell Yourself Without Selling Your Soul
A mindset, a plan, and ten practical ideas for those who don't like self-promotion but know they need to do it.
Jun 12, 2019•17 min•Season 2Ep. 15
Lean Communication for Leaders Part 6: Dialogue
As a leader, despite how hard you work to produce brief, clear and valuable messages, you usually need dialogue to close the deal—to ensure that the message has had its intended effect and to make adjustments if not.
Jun 04, 2019•17 min•Season 2Ep. 14
Lean Communication for Leaders Part 5
As a leader, you still have to be brief and clear in your communication, except for certain exceptions, which I discuss in this podcast.
May 29, 2019•16 min•Season 2Ep. 13
Lean Communication for Leaders Part 4
As a leader, you have far more power to create both value and waste with your communication. This episode focuses on three ways that you can deliver more value every time you communicate.
May 23, 2019•15 min•Season 2Ep. 12
Lean Communication for Leaders Part 3: The Control Paradox
Leaders need to be lean communicators more than anyone else, but they must also face the control paradox: they have to know when to shut up and relinquish control.
May 15, 2019•16 min•Season 2Ep. 11
20 Billion Dollars Worth of Strategic Persuasion
When NASA considered how to get a man to the moon, it took two years of persuasion to settle on the right approach. This fascinating story contains useful lessons for anyone trying to sell a new idea in a large organization.
May 08, 2019•18 min•Season 2Ep. 10
Practicing Your People Skills
Social skills may be only common sense, so why do they seem to be so uncommon today? Here's a four-step process to take your people skills to an uncommon level.
Apr 23, 2019•20 min•Season 2Ep. 7
Lean Communication for Leaders, Part 2
As a leader, you need empathy more than ever, but you tend to use it less and less as you rise. Here's how and why to avoid the empathy erosion trap.
Apr 09, 2019•14 min•Season 2Ep. 7
Lean Communication for Leaders Part 1
As you rise in an organization, lean communication becomes even more important because your words carry so much more weight. In this podcast I talk about how to avoid the ethos trap, which tempts you into taking shortcuts and degrades your communicaiton and influence skills.
Mar 26, 2019•14 min•Season 2Ep. 6
Are You A Social Genius?
Social Intelligence, along with IQ and EQ, can be a critical factor in your ability to get things done and in the quality of your career and your life. What are the skills you must master to become a social genius?
Mar 19, 2019•18 min•Season 2Ep. 5
First, Do No Harm
In communication, one bad event can ruin an otherwise stellar conversation or presentation, because bad is stronger than good. Here's how to ensure that you stay on your listeners' good side.
Feb 19, 2019•16 min•Season 2Ep. 5
Why Smart People Do Dumb Things
In this podcast, I "switch sides" to warn you against unscrupulous who use persuasive communication to fool you. If you know you're smarter than average and can't be fooled, you are precisely the person who should hear this.
Jan 29, 2019•18 min•Season 2Ep. 3
How to Paint Pictures with Words
When people think of images for speeches and presentations, they usually think of slides. But when you can use word to get your listeners to create pictures in their own minds, you can spark more intense emotions, embed them into their memories, and impel them to act.
Jan 22, 2019•19 min•Season 2Ep. 3
Networking Advice for People Who'd RAther Stick A Pencil in Their Eyes
We all know that networking is important, but we don't do it as much or as well as we should, especially if we are introverts. In this podcast, I share some principles to make networking palatable, and to play to your strengths, especially if you are an introvert and/or technical professional.
Jan 15, 2019•19 min•Season 2Ep. 2
How To Gain Trust Quickly
Although common wisdom says that it takes a long time to establish trust, scientists have proven that we decide whether to trust someone almost instantaneously. IN this podcast, I distill seven lessons from psychologists, consultants, FBI experts, and con artists to help you gain trust quickly.
Jan 08, 2019•20 min•Season 2Ep. 1
Dare to Disagree But Be Smart About It
We all like to get along, but sometimes the only way to ensure you get everyone's best thinking is to openly court disagreement. The trick is to do it properly, and that is what I address in this podcast.
Dec 11, 2018•16 min•Season 1Ep. 44
Creative Conversations
Today’s topic is creative conversations. Have you ever had a conversation with someone that just clicked? But more than that, the clicking produced a solution to a problem or a creative idea? In this podcast, I talk about what a creative conversation sounds and feels like, and how to make them more likely to happen.
Dec 03, 2018•16 min•Season 1Ep. 43
Persuasive Conversations that Flow
The best persuasive conversations are those where the other person does most of the talking, and tells you exactly what you want them to hear. Capping of my series on using questions to persuade, I discuss ways to achieve that kind of flow, with as few questions as possible.
Nov 27, 2018•17 min•Season 1Ep. 42
Ask Them to Tell You a Story
Questions are one of the power tools of persuasive communication. When you combine them with stories, you have a match made in heaven. In this podcast, I discuss how to ask the right questions to get the other person to tell you the story you want them to hear.
Nov 13, 2018•18 min•Season 1Ep. 41
Using Questions to Help Others
Persuasion is about helping others, but you can only be helpful if the other person trusts you and owns the advice you give. The best way to do this is through a questioning approach called humble inquiry.
Nov 06, 2018•15 min•Season 1Ep. 40
The Power of Questions
Questions are the most powerful persuasive technology we have for learning, influencing and leading, so why don't we ask enough good ones?
Oct 30, 2018•18 min•Season 1Ep. 39
Three Myths that May Be Hurting Your Persuasive Communication
In which I try (probably in vain) to set the record straight about the 7% myth, the learning styles myth, and the Myers-Briggs myth.
Oct 22, 2018•19 min•Season 1Ep. 38
Lessons in Leadership Communication from 3-1/2 Great Presidents
In this episode, I extract lessons in leadership communication from Doris Kearns Goodwin's new book, Leadership in Turbulent Times.
Oct 16, 2018•19 min•Season 1Ep. 37
9 Keys to Lean Communication
Follow these 9 Keys to Lean Communication to consistently Add value, Briefly and Clearly.
Oct 09, 2018•21 min•Season 1Ep. 36
Lean Communication: What Is It and Why Do You Need It?
Today's paradox is that while it's easier than ever to communicate, it's harder than ever to get the information you need, when you need it, to make the best decisions. Lean communicators solve this by applying lean techniques to the process of communication, in order to produce more value with less waste.
Oct 01, 2018•17 min•Season 1Ep. 35
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