Putting Trust Back into Automated Voice, Text, and Chatbots with iconectiv’s Tara Condon

We talk with iconectiv’s Marketing & Business Intelligence Leader Tara Condon about automated voice, text, and chatbots. We discuss why automation is not the problem. How PR pros can communicate that better and more.

Show Notes

·        [01:06] Are you a coffee or tea drinker?

·        [01:14] What’s your favorite coffee? 

·        [02:29] Can you explain a little about iconectiv? 

·        [03:02] How do you gain trust in automated phone calls or text?

·        [04:48] How can tech business and government rebuild the trust?

·        [06:40] How can the phone makers help?

·        [08:14] How can chatbots be misused?

·        [09:26] So, we should use verified tags?

·        [10:58] Are there ways to compromise chatbots?

·        [12:18] Should there be a tool to help people understand what URL shorteners are going to?

·        [13:30] What are some good ways PR pros can educate the customer?

·        [14:47] What does the future look like for voice, text, and chatbots?

·        [15:54] Is there any new tech on the way to help build or maintain trust?

·        [16:49] If you could create a tool to restore trust what would it be?

·        [17:43] Final thoughts

·        Tara Condon was our guest today. Learn more about iconectiv.

Thanks so much for tuning in. Join us again next week for another episode!

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