What are some of the features that our platform offers that you think are perfect for the beginning or even the pro podcaster? RSS as a podcasting platform is extremely easy. Now simplicity, it's complex. I know it seems like something straightforward, but making something extremely simple and so making it accessible for people who want to start is very complex.
And we were lucky because having been in the space with Podcast Generator for 13 years exposed us to all these requests from real podcasters and hosts and all these doubts which allowed us to start this company in a way where our motto was in two clicks you need to have your first episodes. Probably three clicks now, but still three clicks. I think the main differentiator with other companies is that we are extremely simple.
It's not us saying that, it's our users, they write us, they leave reviews, genuine reviews and the most frequent word, it's easy. I would echo that, Alberto and I both read every customer support email that comes, but we read these because it keeps us in tune with where we're lacking. I have yet to see in a given month more than maybe two customer support emails that makes it apparent that they don't know what to do or how to do it.
At least on our platform, we do run into those troubles with other platforms as they interface with those, but this really has been like a stone in a river. The rough edges of the UI have been knocked off over time and it's a beautiful piece of machinery that is easily accessible no matter where in the world you are to get your podcast up and running. That's not a knock on any other platform. We know how difficult it is.
There's so many features that we have that we're holding back right now as we wait for the proper UI to be formulated as we roll those features out. It's not a matter of technical ability, it's a matter of really fine tuning how our customer interacts with the machine in a way that does not add extra burden, extra frustration or any sort of lag time in their desire to be a podcaster. It's very difficult, but that is, I would echo what Alberto said.
It's all thanks to his work, probably starting as a PhD in how machines and humans interact. It's really a valuable resource.