New EPLI Claim Ruling, CRC Group Benchmarking Tool, Construction State of the Market - podcast episode cover

New EPLI Claim Ruling, CRC Group Benchmarking Tool, Construction State of the Market

Nov 21, 201927 min
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Significant Challenges Facing the Construction Insurance Marketplace
The construction industry has seen significant growth over the last several years. However, emerging trends such as large rate increases and reductions in excess capacity are posing challenges for construction insureds as the insurance market hardens. An increase in high-value claim payments and settlements, labor shortages, and more careful deployment of underwriting capacity are all factors adding difficulty to in the state of the market across the country.  Discussion with Jeff Dunn from CRC Atlanta, GA, Andy Horan from CRC Woodland Hills, CA.

CRC Group's Benchmarking Tools Provides Retail Agent with a Winning Renewal Strategy
Agents are facing a difficult renewal environment for transportation accounts and data can make all the difference. By leveraging CRC Group's proprietary trucking benchmarking report, this agent delivered a winning renewal strategy for the insured, a growing trucking firm. Discussion with Brian Pickford from CRC Redondo Beach, CA and Mary Wright from CRC's Corporate Marketing Team.

EPLI Claim Ruling May Shake Marketplace
A recent California appeals court ruling in an Employment Practices Liability Insurance (EPLI) coverage case appears to let claimants resubmit denied claims - which could accelerate a market hardening. The court found the wage-and-hour exclusion in EPLI policies does not apply to some types of claims. Retail agents are advised to discuss this development with their insureds and seek advice from coverage counsel.  Discussion with Jason White from CRC Los Angeles, CA.

Visit REDYIndex.com for critical pricing analysis and a snapshot of the marketplace.

Do you want to take your career to the next level? Join #TeamCRC to get access to best-in-class tools, data, exclusive programs, and more! Send your resume to resumes@crcgroup.com today!

Transcript

Intro / Opening

Dan Wentz

It's another edition of the placing you first podcast. My name is Dan Wentz. We're featuring news and insights from CRC Group's vast knowledge base of 600 plus producers, over seven plus billion dollars in annual written premi. And we're giving you insider access to what's happening with our company and the current trends in the types of insurance we place . On this edition of the podcast :

Brian Pickford

This particular tool is kind of unmatched in the marketplace, the full data set and the comparison that we can make to essentially all other trucking firms or contractor fleet that allows us to differentiate in a space that is becoming, again, continually harder to play Trucking business.And I think retailers are gonna have to go back and review their past EPL claims

Jason White

in wage an hour and and look to see if there's a component in those claims that fall within this ruling. If they're going to have to do

Transportation Benchmarking Tool

that. But some insurance not told about this and they later find out that there was potential for coverage. You know there's going to be unhappy clients about being upfront with the insurance and explaining to them that the market has changed the path to being able to get a rate reduction or flat renewals is gone. We're not in that market space anymore.

Dan Wentz

This is the placing you first podcast CRC groups, industry leading tools and resources are helping agents win more business every day. We're joined now by Brian Pickford who is a broker in CRCs, Redondo beach, California office and a member of the casualty transportation practice. He's got a wide ranging portfolio of primary and excess casualty business and I'm also joined by Mary Wright who is a vice president of sales and marketing content for property and casualty.

Brian, the reason we're talking today is because there's a great story in our new tools and Intel newsletter where you utilize one of our great tools here at CRC group. It's the trucking bench marking tool and he used it to help one of your clients. Can you tell us a little bit more about how you use this tool and what kind of difference that made for your clients?

Brian Pickford

Sure thing, Dan. It's good to be with you. In this particular instance, we were faced with a, the true nature of a hard market where with regards to transportation, business, anything and everything right now is facing rate increases. Whether the fleet is remaining the same, the revenues are remaining the same. In this particular case, everything was up, the exposures were up.

And in order to help kind of paint the picture for our client, we use the trucking bench marking tool to demonstrate, you know, Hey, here's where your peer group is at. Here's what they buy currently you are under-insured based on what the data reflects. And even though the pricing increases that you're seeing on the expiring limits are the way that they're at, it still makes sense in this day and age to increase your limit and by the additional limits. So I mean, we use this on a daily basis.

It's super powerful with our clients in showcasing what we use with our data. So this was like you said, a nice little success story with the increased limit.

Dan Wentz

What kind of advantage do these kind of tools offer you? Like in this case specifically, was this particularly helpful?

Brian Pickford

Yeah , for sure. Absolutely. , in my experience, this particular tool there is kind of unmatched in the marketplace, at least amongst our peer group. , the full data set and the comparison that we can make toessentially all other trucking firms or contractor fleet that allows us to kind of differentiate a space that is becoming, again, continually harder to place excess business.

And so for us, anytime we can provide our retail agents with an additional tool to help selling the face of a challenging marketplace is a huge thumbs up and a , a huge value add for not only for our retailers but for the buyers themselves. So we found it to be terrific to , to utilize just on almost every single individual account that we place.

Dan Wentz

Okay. So the trucking bench marking tool, we've got Mary Wright from our property and casualty side. She's actually has been instrumental in helping to develop this tool. And Mary , what is, what is the real power behind this tool?

Mary Wright

Thanks, Dan. Yeah, I'd love to help answer that CRC became very aware of the significant turmoil and B insurance marketplace for truckers given the severity of recent claims settlements and other factors at play. And as were the second CRC's, the second largest wholesaler in the industry. And the first to truly harness the power of our data, we were able to analyze the limits purchasing data of the insured's representative buyer clients, retailers.

And we found that that data, the purchasing decisions can be analyzed using a number of different factors including number of power units, the types of vehicles and other factors like loss history. , we know that insureds in this area can often under purchase. So we knew this was an important tool to help them effectively animal analyze their risk profile and protect their balance sheet .

We also know that it's important to be able for our retailers to be able to communicate this message to the insured effectively. And so we have designed the benchmark to be in a very slick, clear format and we believe we've accomplished that with our current bench marking report. I'd also like to note that the current bench marking report can be delivered with a number of other tools that we've created at CRC.

In particular, we have a trucking proposal docent that can capture a number of different , components that a retailer may want to share with an insured. And they can also download a lot of original content that we've developed on the major industries going on in the trucking industry right now. Particularly in instances where retailers concerned that the insured may be under insured.

We've analyzed the trends and claims settlements in the industry and provided a number of very useful claims, examples that we think our retailers can share with insured . And to be honest, this isn't just a trucking, we've created various tools, many of the tools I just talked about for a number of other products that we felt really require that extra analysis. And we're continuing to build that out.

But I can tell you right now, we have many of those tools available in the construction industry private and nonprofit this type of product and also many lines of coverage. And to back up one more step, I will tell you that our cyber bench marking is unique in the industry because it doesn't just analyze what others are buying. It's actually analyzing what the loss results may be based on the number of records, the size of the insured.

, so that gives an insured the opportunity to really know what their exposure is, not just what others are buying because again, cyber like trucking is an industry where often insureds are under insured. , so that's a little bit about what we do for bench marking for truckers and the tools that we have available for all of our brokers.

Dan Wentz

Brian , if our agents want to get a hold of you or want to learn more about how to access these industry leading tools and resources, how do they do that?

Brian Pickford

Well , it's pretty simple. The bench marking data set that we use on our end, first of all, they can contact any CRC broker that they, that they're familiar with and for the broker themselves, they can code in the number of units, the revenue breakout, the location of the risk and the radius of the fleet. , and with that, you know, with the click of a button out pops the, the amount of limits in what percentage of comparison risks by 5 million, 10 million, 20 million in excess capacity.

So it's relatively straight forward, there's not a whole lot , a lot of nuance to it and it only takes one to two minutes to generate. So altogether it's very user

New EPLI Claim Ruling May Shake the Marketplace

friendly, easy to crank out whenever that data is compiled in and utilized.

Dan Wentz

Okay. So to access all of our tools and resources and read more about Brian's story about how he uses trucking bench marking tool to generate a win for his client, you can visit CRC group.com the tools and Intel section there has everything on it. Thank you so much for joining us, Mary and Brian, we really appreciate it. I'm joined now by Jason White who is a managing director in CRCs Los Angeles office and exact pro national practice leader. Thanks for joining Jason.

So we're talking about this EPLI claim ruling previously denied claims may now be covered and this is all stemming from a case in California. It is the Southern pizza company case. And Jason, can you, can you give us a little more information about exactly what happened with the appeals court and what this means for everybody?

Jason White

Sure, absolutely Dan. So this was a case in which would appear to be a wage and hour type claim was made. It was turning into the carrier and the coverage was denied based on a wage and hour exclusion. They appealed that and what the appeals court ultimately determined was that there was a component of the claim for unreimbursed business expenses and that part of the claim does not fall within the purview of a wage and hour exclusion or a wage an hour sub limit.

And so this is really kind of shaken an already tough market in California with respect to EPL and can be interested in to see where this, where this goes.

Dan Wentz

What does this mean for, for insurers and policy holders? Obviously California kind of sets the standard or influences the rest of the country, right?

Jason White

Absolutely. California is ground zero for employment practices claims right now in the country. They, LA County for example, I believe I was the number one count of EPL claims. A lot of things are happening with that respect. I'll use , I've been going up.

, the other interesting issue is we're seeing the social justice notion creep into situations in which juries are awarding amounts that may not be due, but because they feel like the person who is owed the money, the values of these claims have gone up. But in this case, and this is only California paper company case , we have already been made aware of three denied claims that have now been re submitted to the carriers based on this ruling.

So if someone had previously had a claim, denied under the ways an hour or had their claims sublimited under the wage and hour supplement there , they can resubmit and technically take off the supplement . Right? Because this is something that doesn't fall in the problem and this account that could allow the complete policy to the access for the defense costs .

And then the other issue would be that they can now in the cases where they were outright denied, go back and say, well, losing doesn't apply to this part of this claim. That has to do with the unreimbursed business expenses. So this is basically causing carriers to have to open their policy back up. And what we think is , is actually make payments now for claims that had already been resolved. I think it's going to be a, a steaming event for some EPL cases in California.

Dan Wentz

So if we have agents who are concerned about this and maybe worried about their policies or about getting coverage in the future, what's their best course of action? What can they do right now?

Jason White

Well, I think the , that course of action is that if you've had previous wage and hour claims that were either denied or subject to a defense, only supplement that you need to re look at those previous claims and see if there's a component in there as, in this case, the unreimbursed business expense and resubmit those claims to the carriers.

And I think that's what retail needs to do is do a review of their past EPL claims and see if there's opportunities to now go back and get coverage for these types of points . And I think they're going to have to do that because it's an insurance not told about this and they later find out that there was potential for coverage. Then I think you know there's going to be potentially an unhappy client.

Dan Wentz

So if anybody needs more information on this, can they reach out to you or I guess their CRC group producer. Right,

Jason White

right. They can reach out to any member of the

Construction State of the Market

team at CRC. You can find that in the on the website and you can certainly call any one of us if you need help in looking at a previous claim.

Dan Wentz

Okay. And we've got a great article on tools and Intel are in our monthly newsletter release. It's called EPL, I claim ruling previously denied claims maybe now covered. You can get that on our website as well. CRC group.com okay, so we're joined now by two members of CRC groups, casualty practice group. We've got Andy Horan on the phone who's in inside broker in the Woodland Hills, California office specializing in the commercial construction sector. Did I get that right?

Andy and Jeff Dunn who is senior vice president and a broker managing a large book of commercial construction business out of CRCs Atlanta office. So we've got kind of both coasts going here. We've got Woodland Hills out West, we've got Atlanta to the East and we're here talking about CRC group's recent article for the States of the market. So the construction industry seems to be booming right now. However, our article talks about some emerging trends that are creating some real challenges.

What are you guys seeing in trending in the construction industry right now? As far as, as far as E&S insurance goes,

Andy Horan

we're seeing a huge reduction in excess capacity at IRMI last week we're meeting with and had the leadership at different markets and they explained that they really have three factors to control any risks , attachment point limits and premium. And the claims have been going more vertical in recent years. They have not been able to effectively charge for the limits exposed and that attachments being eaten away.

They're seeing unprecedented amount of claims where there's going higher and higher larger settlements. So where, you know , the first 10 million used to be a working layer, now they're seeing claims that all attachments , so they hadn't been able to effectively charge the right rate for the limits exposed. So they're reducing their limits, exposed to help control their exposure. In the past they would give you a 20 million, 25 million for 50 grand for that same 2000 per mil .

They'd rather do you 15 million in limits for 30 grand.

Jeff Dunn

That extra 20 grand in premium just isn't valuable enough to have an extra 10 million in limits out there. Andy's exactly correct. I mean there's really no predictability in the severity of , of some of these claims and lawsuits. You know , Andy's out on the West coast, you know, a big CD state band . In the past we saw this severity in all of the CD, you know, stage range and you know, region California, Arizona, Florida, Colorado.

But what we're seeing now is we're seeing these construction defect claims carry over into the States that were considered non CD States and we're getting big payouts . We're seeing, you know, Georgia just had one. So we're seeing the market's pulled back on a lot of these States that were historically a easy state to write in because they're seeing a lot of the severity claims in the CD States carry over to either neighboring States or other [inaudible] States.

It just for an example, Florida the last two years is really turned into a really tough CD state. It's really kind of followed the tracks with , with California in a lot of ways. Two years back we could write a lot of project specific accounts in Florida. Now a lot of these carriers have pulled back and they're only willing to write wrap-ups in Florida because they don't trust the, you know, insurance programs of all these different subcontractors.

So it's gotten a lot tougher in many States across the country, just not the CD States .

Dan Wentz

Andy, are you seeing the same stuff out West?

Andy Horan

Yeah, we rate business all across the country, but , I did across the country what we're seeing is that the primary is not as effective as the access the primaries . We're seeing five to 10% increases , moderate increases, but not exponential. We're really seeing that drive is in the, in the excess because there's just so much more limits exposed that cost of capital for the reinsurance and everything is just so high.

And the other part about it is the primary, they're still exposed and largely the same ways where a $2 million claim is going to be a $2 million claim, they're going to be a 2 million. Either way. Where it's really changed is that stuff that the Xs thought would settle for 2 million now settling for 5 million, something they thought was going for 5 million , not one per 15. So the access has been much harder hit by these more severe losses than the primary has.

Yeah. And the excess , obviously the also has to deal with the auto exposure and, and that is just gotten super, super tough. , like Andy was saying, you know, accounts that we'd use one or two carriers. We're now having to utilize five or six carriers just to fill the brella. And we have seen a huge influx to be creative on some of these accounts.

We've, we've been writing a ton of the auto buffers, you know, putting up a one or $2 million auto only over over a contractor that might have a large you know , fleet of units so that the standards can come back in and , and, you know, fill the capacity. I think the other part about that is that if we had to fill out a a hundred million dollar tower, we had five carriers. They liked that risk. They gave us great pricing.

But now instead of, you're going to have 25 million people are giving us 15 now, those six , seventh, and eight carriers that weren't competitive last year, but they were willing to look at it. We're having to reapproach them this year and say, Hey, we actually need your limits now. But there's telling me, I suppose they're giving us those limits at a much higher price.

So it's driving that excess pricing because we're having to incorporate other carriers that weren't competitive in the past just to fill out $100 million tower. Absolutely.

Dan Wentz

Are you guys having any issues withcarriers restricting the types of classes they're writing right now?

Andy Horan

I think that they're, they're not restricting the types of classes or just being more choosy in their risks . And I think that they're very much looking at looking hard at it account and they're looking at where they're , they're trying to deploy their capital more smartly. So they might only give you 5 million and at the top of risk we're in the past, they'd give you 15. So they're still willing to, so a lot of them are still willing to help us out, but they're just not giving us as much limit.

Dan Wentz

And I assume, Jeff, you agree with that?

Jeff Dunn

Yeah, no, I do agree with it. There . There's a lot of carriers are , you know , they're , they're re underwriting their books of business. They're going through accounts and really just like Andy said, trying to deploy their capacity. , and you know, it , it's , it's a fun time in the business. I think the other , the other part of one exception to that, it's wildfire type breaths out on the West.

You're , we're, we're working on , we did a placement in , we have a large utility company, utility contractor and that comes up in April and we put together large limit without too much trouble. We use all the cures we could, but we put together a big tower. By June we were putting together another tower for utility contractor specifically doing work for, so Cal Edison and that tower took , there was very limited capacity.

There was one reinsurer that was willing to back up our reinsure the roof and they both to our domestic carriers wanted to both use that one.

Andy Horan

So we had to coordinate that placement and we also do incorporate Bermuda in the tower because Bermuda was the only other markets willing to assist us on it and it was wildfire. They really just taken a hard look at anything that has a wildfire exposure because it's hard to underwrite for no matter what controls are in place.

You can do something perfectly to spec to what the utility company is requiring, but you'll still get tagged in the claim and it doesn't even matter if the work you performed was involved in it. The cost of defense is so high that they're just cares or just tendering limits. Yeah . It's almost like the action over exclusion in New York and we're seeing wildfire on just about every construction account. Every risk we see there, they're putting on a wildfire exclusion.

I would actually argue that wildfire is a tougher risk than New York because there's one in New York, there's case law and so the carriers understand the history of it and building one single claim it . And so yeah, some of the coins for 20 million now where it was going for 10 last year, but with wildfire there is no cap on the amount of limits you're going to pay because it's multiple claimants and there is no, there truly is no defense.

And so they're really taking a hard look at what true trimmers , utility contractors, their processes involved and the the ones that are best in class. I have a better chance of getting capacity than putting together necklace placement. But it's very expensive and it's very, very limited market doesn't go together quickly. Yeah , it's an interesting time.

You know, a lot of our, you know, a lot of our retailers, best of class accounts have really the last 10 years they've gone through all these different renewalscycles and made out really well with the flat, you know, flat rate or decrease. But we're now, we're seeing even the best in class contractors, they're being hit with some sizable rate increases.

You know, especially on theon the excess side because of the feeling I got from the underwriters last week with that best in class contractors are probably looking at 10 to 20% increase and one cup of Mexico's losses. You could be looking at 40, 50 to 100% rate increase. And then the one caveat on that where they were saying New York contractors, you cannot get enough money to get as much money as you can because the risk is so high there and the claims are going so high.

But it truly is a hard market where they can charge whatever premi they want. Yeah . We have a sizable book of New York, a New York city contractors from bridge painting contractors to scaffolding to crane accounts. And it's a voyage. It's unbelievable. I mean it's , there's literally a, on some of these classes of business, only one or two markets willing to put up limits and, you know, we're trying to get, stay, you know, stay on top of the curve.

We have a best of class scaffolding contractor that weyou know, we decided months earlier to have them jp on a plane and come out to Atlanta to meet withour underwriters just to do the due diligenceto, you know, help, help save the rate on the account. We're seeing limits severely cut on the New York contractors.

You know , we have many with, you know, 10 million brella limits and it's, it's becoming difficult to even build up to 5 million limits in , in a lot of these, a lot of these limits are going for premi for limits, basically million dollar premi per million dollar limits.

Dan Wentz

So kind of wrapping this all up. So what is, what does this mean for insureds and their agents? What can they do? Obviously this market's taking a toll on, on everyone.

Andy Horan

I think that the best thing to do is to get in front of it as far in advance as possible and keep on top of the losses. If you know you have an account that has some walk activity on it, be prepared with a explanation of what you walked was and a grid explanation of what they have done to fix it and prevent future losses so that it'll give us the tools to get in front of it with the carriers, explain the situation and help manage it with the carriers.

And I'd also say it's about being upfront with the retail , with the insurance and explaining to them that the market has changed the path of being able to get a rate reduction or flat renewals is gone. We're not in that market space anymore and we've changed to being more at the mercy or carriers than we ever have been in the past.

Jeff Dunn

I've been with CRC, I'm going on my 20th year and, and you know, I've never seen anything like this.

, you know, I, I can say I, I like to joke, I've waited my whole life for a market like this, butI would recommend that our retail partners, you know, really choose their wholesale relationships, you know, wisely and really team up, you know, really team up with each other, put together, spent a lot of time on your submissions and, and controls and put a phenomenal submission together and, you know, work with work with a wholesaler who has deep relationships with their markets andyou know, get

out ahead of things, you know, months ahead of time and, and if at all possible, get your insured in front of the underwriters. Atlanta , you know , has, has grown to probably be the one of the largest ENS market places in the country from a carrier standpoint.

Andy Horan

You know, we have over, I think 25 ENS markets here and we've been trying to get a lot of our insurers to Atlanta to visit with our various underwriters. I think one of the other great things about CRC is our market partner program, and I think with all these carriers, the underwriters are just flooded with their mission, and so because CRC has such a great relationship with these carriers at a national level, I think it really helps us get through that.

We're wrecking the carriers , recognize us as a partner, so we're getting, our submissions are getting a better look and a quicker look than I think a lot of smaller, more regional wholesalers. You know, we have a national relationship with these large carriers.

Dan Wentz

Awesome. Well thank you very much Jeff. Thank you Andy, you guys a very informative, very helpful. We look forward to talking to you again. Appreciate your time today.

Andy Horan

Thank you Dan

Dan Wentz

Thank you, Dan. For more information about any of the topics we discussed today, please visit CRCgroup.com. It's CRCgroup.com where you can tap into our industry leading library of articles spanning all of the types of business we write. Also, don't forget to connect with us on LinkedIn. We'd love to start a conversation with you there. Do a company search for CRC insurance. Make sure you click that blue follow button.

We would love to have you as part of our LinkedIn following the placing you first podcast.

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