Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Why she made the switch from kennels to pack walks Her screening processes Introducing new dogs to the pack Staying safe off-leash Her favorite gear Her first and most memorable client How the industry has changed the past 20 years Longevity in pet care Policies to keep you sane How she uses her down time and self care Main take away? Work on Recall. Recall. Recall! Take thing...
Jul 08, 2020•58 min•Ep. 81
Topics on this episode: 80 episodes! What is customer service? What are some practical ways to provide the best customer service we can? Ask a Pet Business Coach with Natasha O'Banion Main take away? It boils down to how we view the client. A) The opportunity to provide the best possible care or B) A way to make a buck. How you view your client will be how you treat them. Links: Check out Start. Scale. Sail . and use PSC20 for 15% off. Read the full transcript here Give us a call! (636) 364-8260...
Jul 06, 2020•33 min•Ep. 80
Topics on this episode: How she got started and where her passion came from Her 7-step process for onboarding clients Her focus on safety The role of ahimsa is her business Asha's story from the past year How moments shape us Main take away? Everyone has moments that shape us, don't let this moment go to waste. Links: Asha's website: https://www.hobydogy.com Email: hello@hobydogy.com Give them a call: 877 797 3647 Read the full transcript here Give us a call! (636) 364-8260 Check out our Covid-1...
Jul 03, 2020•57 min•Ep. 79
Topics on this episode: Her mission for families Getting a dog right after having a baby Role of pet sitters Keeping our kids safe as pet sitters Most common concerns/problems from families Her curriculum Age appropriante things to teach kids Grief counseling Recommended resources Main take away? It's up to us to help educate our clients, and ourselves, on the best ways to keep kids safe around dogs. Links: Pitter Patter Parenting Doggone Safe Family Paws Parenting Education The Family Dog Good ...
Jul 01, 2020•1 hr•Ep. 78
Topics on this episode: THANK YOU for being such an amazingly supportive community Collin's ankle Taking time to reassess your goals S.M.A.R.T. Ask a Pet Business Coach with Natasha O'Banion Main take away? The power in creating S.M.A.R.T. objectives is that they're clear and you know without a doubt of whether you've accomplished them or not. Links: Check out Start. Scale. Sail . and use PSC20 for 15% off. Read the full transcript here Give us a call! (636) 364-8260 Check out our Covid-19 resou...
Jun 29, 2020•30 min•Ep. 77
Topics on this episode: Her passion for animals How she got started How to make clients and their pets feel safe and at home Strengths from hospitality background Her 4 key promises to her clients Covid and the Nashville community Main take away? Strive to make people feel happy, warm, listened to, and respected. About our guest: Mary Cornelius, owner of Aunt Mary's Pet Sitting LLC and Nashville native has returned home after more than 20 years in the hotel and restaurant industry. This experien...
Jun 26, 2020•1 hr 10 min•Ep. 76
Topics on this episode: Debbie's training philosophy Preparing to care for a puppy Basic training skills we should have Keeping potty training consistent Safe ways to socialize a puppy Common reasons people surrender a puppy to the shelter and how pet sitters can help. Biggest misconceptions about puppies Leash training basics Main take away? When in doubt, take them out. Remember, consistency is king! And offer a puppy package, your clients don't even know they need it yet. Links: Platime Paws ...
Jun 24, 2020•54 min•Ep. 75
Topics on this episode: Update on business in Missouri Hard Conversations are….hard! Decide they're worth having Be direct AND specific Make eye contact and watch your body language Watch your language Offer a solution Managing your emotions Be empathetic Allow for their questions Have an exist strategy Plan out the conversation Main takeaway? It sounds disingenuous, but plan out the hard conversations before they happen as much as you can, to help control your emotions and stick to the story an...
Jun 22, 2020•36 min•Ep. 74
Check out Rescue Rope Leads for the only lead you'll ever need. Use code "iconfess" for $5 off. Topics on this episode: Where her name came from What she spent her summer vacations doing Why she decided to go full time Naples, FL and Covid-19 Caring for exotic pets What keeps her going on the not so good days Heidi's favorite resources! Main take away? Never stop reading and learning! About our guest: Heidi Lewis is the owner of Heidi & Hope Pet Services in Naples, Florida. Heidi is a native...
Jun 19, 2020•59 min•Ep. 73
Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Colleen's background in pet sitting Connection between pet sitting and education Growing a business without a business background Why she decided to become a coach and what services she offers 2020 has been really hard Most influential book Main take away? It's ALL about mindfulness and mindset when facing adversity and the future looks great. Links: The Pet Nanny Coach Collee...
Jun 17, 2020•42 min•Ep. 72
Topics on this episode: THANK YOU for listening and helping to grow this community Heat exhaustion in humans and dogs Treating heat exhaustion Planning for emergencies in summer Having alternate activities and routes Fireworks Ask a pet business coach with Natasha O'Banion Main takeaway? Stay hydrated and plan for those heat emergencies! Check out Start. Scale. Sail . and use PSC20 for 15% off. Read the full transcript here Give us a call! (636) 364-8260 Check out our Resources page Follow us on...
Jun 15, 2020•21 min•Ep. 71
Check out Rescue Rope Leads for the only lead you'll ever need. Use code "iconfess" for $5 off. Topics on this episode: Where did the name come from? Why cat care? How 2020 has been for her Challenges Lessons Looking forward Podcast? Main take away? Remember these moments of stillness AND check out her upcoming podcast, Catmaste Chronicles. About our guest: My name is Michelle Adams and I am the director and founder of the cat sitting company Chatty Cats Care. We are a small company based in Lon...
Jun 12, 2020•41 min•Ep. 70
Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Being a nomad travel house and pet sitter Difference between international unpaid vs local paid house sitting Covid-19 in NYC as a nomadic sitter Just doing the job you're hired to do Recommendations for getting started Raise your rates Changes in the industry since 2012 What she spends her time doing these days Rescue Rope Leads!! Main take away? Raise. Your. Rates! And start...
Jun 10, 2020•1 hr 14 min•Ep. 69
Topics on this episode: Diversity concerns in pet care Ensuring diversity in the workplace Supporting our employees Diversity as a solo sitter? Natasha's experience as a Black women in America Addressing BLM as a business A response to "but this has nothing to do with pet care" Lessons Being agents of change Main takeaway? The best resource is…start the conversation today! Links: Natasha O'Banion ( Renzo& Ruby ) Diversify your resources Joins Natasha's Facebook Group Organizations: The ACLU ...
Jun 09, 2020•44 min•Ep. 68
Topics on this episode: Pet Care and BLM Conversation between Natasha O'Banion and Kyle Holliman-Rivera Question with a pet business coach Main takeaway? Listen and get engage. Links: Natasha O'Banion ( Renzo& Ruby ) and Kylie Holliman-Rivera ( Fire Hydrant Pet Sitting ) Diversify your resources Organizations: The ACLU The NAACP Legal Defense and Educational Fund The Southern Poverty Law Centre Apps to find Black Businesses: Black Nation Official Black Wall Street Read the full transcript he...
Jun 08, 2020•29 min•Ep. 67
Topics on this episode: History of Paws In Chelsea and PI Paws What's it like buying an existing pet business How 2020 has been Why he started PawsInn.com Why it's good news for pet sitters Main take away? We're always looking for ways to expand and new platforms to promote our businesses, PawsInn is a great option! About our guest: Having had a variety of different pets growing up, from budgerigars, ducks, cats and dog, have always had love for our companions from the animal kingdom. My career ...
Jun 05, 2020•42 min•Ep. 66
Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: How he got started Dog training philosophy Common training mistakes Marketing on social media Growing your business Main take away? Never stop learning! Even from people you don't agree with. About our guest: Miguel Rodriguez Is the founder and owner of City Dog Pack established in 2010. City Dog Pack provides dog walking, dog boarding and dog training services in New York Cit...
Jun 03, 2020•1 hr 7 min•Ep. 65
Topics on this episode: A brief note on George Floyd Common Client Questions Natasha O'Banion - Question with a pet business coach Main takeaway? Start practicing your responses today! Check out Start. Scale. Sail . and use PSC20 for 15% off. Read the full transcript here Give us a call! (636) 364-8260 Check out our Covid-19 resources Follow us on: Instagram , Facebook , Twitter Subscribe on iTunes , Spotify , Google , Stitcher , & TuneIn Email us at: feedback@petsitterconfessional.com Suppo...
Jun 01, 2020•24 min•Ep. 64
Topics on this episode: Eric's background Life in San Francisco during Covid-19 Client response Biggest Takeaways 6 tips for your business Main takeaway? San Francisco has been hard hit, but Eric remains optimistic and hopeful for the future. About our guest: My name is Eric Curry and I am a pet care professional based out of San Francisco, CA. I've been surrounded by animals for as long as I can remember, and grew up with a dream to become a veterinarian one day. In May 2013 I started watching ...
May 29, 2020•40 min•Ep. 63
Topics on this episode: Unique Challenges and Opportunities of Florida Preparing for emergencies Building Relationships with vets Getting started in specialized pet care When to call for help Cheyenne's favorite tools and resources Main take away? It's never too late to start getting prepared or learning new things about the pets we're caring for. Links: Follow Cheyenne : linktr.ee/shineyday Download:1) Authorization form , 2) Emergency Prep Info , and 3) Controlled Substance Form PSI : https://...
May 27, 2020•59 min•Ep. 62
Topics on this episode: Lessons from Covid-19 Marketing with a mask Starting a local podcast for your business Main takeaway? Start a podcast!! Read the full transcript here Give us a call! (636) 364-8260 Check out our Covid-19 resources Follow us on: Instagram , Facebook , Twitter Subscribe on iTunes , Spotify , Google , Stitcher , & TuneIn Email us at: feedback@petsitterconfessional.com Support Pet Sitter Confessional...
May 25, 2020•22 min•Ep. 61
Topics on this episode: How she got started and where Sunfire Canines came from Her interest in dog behavior How Covid-19 has impacted her community and business What she thinks the rest of 2020 will look like and the future of her business Some of her favorite resources Main takeaway? The road ahead is still full of both opportunities and curveballs, but we will persist and! Links: Sunfire Website Sunfire Facebook Canva MileIQ Read the full transcript here Give us a call! (636) 364-8260 Check o...
May 22, 2020•28 min•Ep. 60
Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Natasha's background Hiring and keeping employees Balancing family and business Laying a strong foundation What clients are looking for How we can stay competitive Receiving feedback well Underutilized marketing tools What is Start, Scale, Sail? Main take away? Setting a strong foundation, investing in your community, and having standard procedures all help you scale your busi...
May 20, 2020•55 min•Ep. 59
Topics on this episode: Keeping an emergency fund Constant communication Importance of pivoting and being adaptable You're already more resilient than you know We know what down time feels like Move online in new and exciting ways How vital community is! Main takeaway? Covid-19 has taught each of us something extremely valuable as business owners, and personally. The key is to make sure we don't forget that lesson! Read the full transcript here Give us a call! (636) 364-8260 Check out our Covid-...
May 18, 2020•21 min•Ep. 58
Topics on this episode: - Australia's response to Covid-19 - Being a pet sitter in Australia - Guiding her team and clients - Supporting the community with other businesses - Importance of social media - View of 2020 Main take away? It doesn't take much to support your community, but it has a massive benefit. Links: Happy Hounds on Facebook: https://m.facebook.com/happyhoundspetservices/ Article about Natalie and other local business owners. https://www.goldcoastbulletin.com.au/coronavirus/free-...
May 15, 2020•32 min•Ep. 57
Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Why are cats an afterthought most times? Caring for "aggressive" cats Biggest misconceptions of cat behavior Caring for declawed cats How to get involved and favorite resources Links: The Community Cats Podcast : https://www.communitycatspodcast.com/about/ Stacy on LInkedIn : https://www.linkedin.com/in/communitycatspodcast/ Hiss and Tell Fear Free Give us a call! (636) 364-82...
May 13, 2020•1 hr 9 min•Ep. 56
Topics on this episode: - Changing behaviors - Changing Marketing - Changing outlook Main take away? With change comes opportunity. No one knows where this will all land, but we can be hopeful and work towards positive changes. Give us a call! (636) 364-8260 Check out our Covid-19 resources Follow us on: Instagram , Facebook , Twitter Subscribe on iTunes , Spotify , Google , Stitcher , & TuneIn Email us at: feedback@petsitterconfessional.com Support Pet Sitter Confessional...
May 11, 2020•18 min•Ep. 55
Check out ProTrainings.com . Enter the code CPR-petsitterconfessional for 10% off ANY course. Topics on this episode: What it's been like the past several months Unique challenges to kennels New CDC guidelines How clients and community have responded What the rest of 2020 look like Main take away? Every aspect of the pet care industry has been impacted in different ways, and kennels are having to adapt. Links: Zach's Facebook Zach's Instagram Zach's Shop Give us a call! (636) 364-8260 Check out ...
May 08, 2020•39 min•Ep. 54
Brought to you by Time to Pet. Go to timetopet.com/confessional for 50% off your first 3 months. Topics on this episode: Find your WHY Setting priorities Business structure examples Bad to the Bone's current structure Hiring awesome staff The importance of planning Building robust policies and SOPs Main take away? Your business structure needs to reflect your values and goals. Links: https://badtothebonepetcare.com/ https://www.facebook.com/BadtotheBonePetCare/ Instagram: @badtothebonepetcare &a...
May 06, 2020•1 hr 5 min•Ep. 53
Check out ProTrainings.com . Enter the code CPR-petsitterconfessional for 10% off ANY course. Topics on this episode: New CDC guidelines We did a new (socially distant) meet and greet Judgement free zone Main take away? New CDC guidelines are going to really change the pet sitting world for a while longer. Whatever decision you need to make, please know we're cheering you on! Give us a call! (636) 364-8260 Check out our Covid-19 resources Follow us on: Instagram , Facebook , Twitter Subscribe on...
May 04, 2020•21 min•Ep. 52
