404: Communicating in Stressful Situations

Pet Sitter Confessional

Jul 17, 2023•27 min•Ep. 404

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Episode description

How do you handle stressful situations? From acute to chronic, we encounter all sorts of situations in running our business. As a business owner, we're obligated to not just take care of stressful situations and emergencies, but also communicate and help others through it as well. We break down how to cope with stress in the moment. We give several strategies for effective communication and also how to plan for after the emergency is taken care of.

Main topics:

Knowing yourself
Handling the adrenaline
Be concise
Listen actively
Prepare for afterwards

Main takeaway: Planning isn't just for the moment of stress/emergency. It's also for the countless moments afterwards that you have to be ready for.

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Full show notes and transcript