299: The Key to Great Communication with Chrissy Neumyer Smith
Episode description
Are you great at communicating with your clients? Chrissy Neumyer Smith, host of the Creating Great Grooming Dogs podcast, sheds light on what it takes to ask great questions of our clients. Chrissy explains the importance of using the right words and definitions for clear communication so we can give the right care. She also gives us the four questions we should ask everyone before we start services with them, and how it's ok to assume the dog may have issues that need to be addressed. Chrissy shares the relationship between behavior issues in dogs and burnout in the pet care industry, and what we can do about it!
Main topics
- Importance of definitions
- 4 questions to ask your client
- Behavior issues and burnout
- Dealing with 'spoiled' clients
Main takeaway: The owner has the responsibility of taking care of their dog. NOT you.
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Full show notes and transcript
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