298: How to Answer Client Questions
Episode description
How do you handle answering questions from clients? As a business owner, we field hundreds of questions every week about our business. From policies and procedures, to situation specific details, we never know what the next question will be. Today, we discuss 5 things it takes to answer questions well and to make your client's feel like they're valued and heard. Natasha O'Banion, from Automated CEO, answers, "What does building client loyalty look like?"
Main topics:
- Why we struggle answering questions
- In-person vs written/online
- Reading body language
- Why you need to pause and take a breath
- Ask a Biz Coach
Main takeaway: Responding honestly means you're building trust and telling the other person you respect them!
Links: Episode 064: https://www.petsitterconfessional.com/episodes/064-common-client-questions
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Full show notes and transcript
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- Pet Sitters Associates Promo Code: Confessional
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