290: Creating an Exceptional New Client Experience

Pet Sitter Confessional

Jun 06, 2022•22 min•Ep. 290

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Episode description

Do new client's enjoy the onboarding experience with you and your business? The benefit of focusing on the details is that existing clients also benefit from any improvements you make. As a business, we should make the experience of interacting with our company as magical as possible. Collin shares a recent experience of having routine lab work run, and how not to handle new clients. Plus, Natasha O'Banion answers, "How do I hold myself more accountable?"

Main topics: Making magical experiences Knowing your processes High quality touch points Ask a Biz Coach

Main takeaway: A positive client experience means it's something the clients ENJOY going through. Meaning they'll keep coming back!

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