You've heard us talk about how much we love ChatGPT and leveraging AI in our businesses in previous episodes, and we are so excited to dig deeper into these topics in today's episode. Alongside our guest, we are sharing insights about leveraging various AI tools (including ChatGPT) to streamline administrative tasks, generate ideas, and optimize time efficiency. Our guest this week is Josh Stewart-Van Dusen, CEO of Tandem X Visuals and Instant Media Hub. Both of these companies are cutting-edge ...
Jul 01, 2025•47 min•Season 1Ep. 83
Responding to reviews is crucial for maintaining a positive reputation. In today's episode, we are sharing all our best tips and best practices for acknowledging both positive and negative reviews, addressing concerns in a professional manner, and using reviews as an opportunity to improve business practices. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/...
Jun 24, 2025•39 min•Season 1Ep. 82
Planning events for your retail store can be overwhelming, but they are super valuable. When you do it right, events can help you build community and create raving fans. In this week's episode, we are breaking down the ins and outs of planning and executing exceptional events. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www....
Jun 17, 2025•37 min•Season 1Ep. 81
Today's guest is Bob Negen, a seasoned expert in retail management and customer experience. Bob is the co-founder of Whizbang Retail Training, a company dedicated to helping independent retailers thrive in today's competitive market. If you haven't heard of Whizbang, you need to check it out. In this episode, we are thrilled to discuss several ideas to have a super summer, focusing on strategies for pet retailers to maximize this vibrant season. If you're a pet store owner looking for fresh idea...
Jun 10, 2025•55 min•Season 1Ep. 80
Meet Phil Klaassen, CEO of Pan Pacific Pet, and our special guest in this week's episode. We are discussing distribution done differently - from robots, to tablets, to building authentic relationships with partners, and so much more. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpawsboutique Connect wit...
Jun 03, 2025•46 min•Season 1Ep. 79
This week we are joined by special guest Krysta Fox, holistic certified Vet Tech. We are chatting about all things supplements from selecting high-quality supplements, what supplements support specific pet needs, how to help your employees with training and knowledge about supplements, supplement industry standards and red flags, and so much more. Meet Krysta Krysta began her pet industry career at a small feed store in her hometown, and since then has taken on various roles within the pet indus...
May 27, 2025•39 min•Season 1Ep. 78
No matter your mindset about social media, you've probably heard and felt the pressure to show up in order to grow your business. In this episode, we are breaking down the importance of social media, the different platforms and how to use them, content strategies, responding to negative comments, consistency, and how to get started with your social media marketing. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www....
May 20, 2025•34 min•Season 1Ep. 77
This week, join us to pull back the curtain on the challenges indie retailers face when working with brands. From MAP policy nightmares to SKU overload, we're laying it all out there - but don't worry, we've got solutions too! Join us as we give brands a peek behind the scenes and show them how to better support the lifeblood of the pet industry. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/house...
May 13, 2025•52 min•Season 1Ep. 76
Today, we are talking about the importance of maintaining a positive team culture and addressing issues or "yellow flags" before they become bigger problems. We can't stress enough how important it is to listen to your gut instincts, have difficult conversations, establish clear expectations for employees, and use disciplinary processes and employee handbooks to protect the business culture. The key topics discussed in this episode include: - Why it's important to remove negative employees from ...
May 06, 2025•28 min•Season 1Ep. 75
We are thrilled to have Dr. Conor Brady join us on the podcast today. As a leader in canine nutrition, "Dr. Brilliant" shares invaluable insights into raw feeding, dental health, seaweed supplements and more. From raw meaty bones to homemade dog treats, we enjoyed getting Dr. Brady's opinions on "paws up or paws down" for various topics related to Pet Dental Month. Connect with Dr. Conor Brady and DogsFirst: https://www.dogsfirst.ie/ https://www.instagram.com/dogsfirstireland Check out Dr. Brady...
Apr 29, 2025•48 min•Season 1Ep. 74
It's time to evaluate your pricing strategy going into 2024. In this episode, we cover a lot of different pricing strategies and techniques to help boost your bottom line in the new year, from charm pricing and decoy pricing to bundling add-ons and case discounts. Come find us on social media to let us know which strategies you'll be implementing - we can't wait to hear what you think! Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House o...
Apr 22, 2025•36 min•Season 1Ep. 73
We had such an insightful discussion with Billy Hoekman from Green Juju in this episode. He provided so much valuable information about the pet food industry, AAFCO regulations, and how Green Juju is innovating with their whole food approach. Billy also gave great advice for retailers to educate staff and customers. It was fascinating to learn about his passion for pet nutrition and hear his visions for the future of the industry. We really enjoyed chatting with Billy and getting to pick his bra...
Apr 15, 2025•43 min•Season 1Ep. 72
Today we are sharing our top tips for new pet business owners. We are here to share what we've learned so that you don't have to make all the same mistakes we made when we first started our businesses, from online sales, to inventory selection, to sales strategy, e-mail strategy, and more. What is one thing you wish you had known when you first started your business? Connect with us on social media at the link below and let us know! Connect with the Pet Shop Girls! Find us everywhere: https://li...
Apr 08, 2025•49 min•Season 1Ep. 71
Sherry and Carly are taking a much-needed spring break, but before they go, they’re reflecting on the wild ride that’s been The Pet Shop Girls Podcast! 🚀 In this episode, we’re reminiscing about our favorite guests, the lessons we’ve learned, and how this podcast has evolved over the past year and a half. We’re also getting real about the challenges of juggling business and podcasting—because let’s be honest, it’s no walk in the (dog) park! 🐶 Plus, we’re giving you a sneak peek at what’s comin...
Apr 01, 2025•24 min•Season 1Ep. 70
"Where should I get a dog?" If you work in the pet industry, you’ve heard this question more times than you can count. And let’s be honest—it’s not always a simple answer! In this episode, Sherry and special guest Verjean break it all down: 🐾 Ethical breeders vs. puppy mills – How to spot the difference 🐾 What makes a breeder "responsible"? – Health testing, socialization, and transparency matter! 🐾 Reputable rescues 101 – Not all rescues are created equal 🐾 The doodle debate – What pet pros...
Mar 25, 2025•39 min•Season 1Ep. 69
It’s just Carly on the mic for this one, and she’s getting real about what it’s like to run a pet business in the middle of change. If you’ve ever felt the pressure of training new staff, managing a small team, or just trying to keep it all together, this episode is for you. How to keep your team (and yourself) sane during transitions Why clear communication is the secret sauce to smooth operations Tech tools that actually make life easier (not harder!) The truth about trade shows—are they reall...
Mar 18, 2025•39 min•Season 1Ep. 68
📩 Email is NOT Dead – Why Pet Pros Need to Hit Send! If you think email marketing is old news, think again! In this episode, we’re proving that email is one of the most powerful tools in your pet biz toolkit. 🐾💻 Sherry and Carly are breaking down exactly how consistent email marketing can drive serious sales—yep, we’ve seen it firsthand! We’re sharing: 📩 How to build an email list that actually works (hint: start at checkout!) 📩 Lead magnets that attract customers & keep them engaged 📩...
Mar 11, 2025•45 min•Season 1Ep. 67
🐾 The Dirty Secrets of Pet Food – What They Don’t Want You to Know! 🛑🍖 Think the pet food industry has your pet’s best interest at heart? Think again. Susan Thixton, founder of Truth About Pet Food, is here to pull back the curtain on the shocking truths hiding in your pet’s bowl. From misleading labels and sneaky marketing tricks to regulatory loopholes that protect big pet food over your pet’s health, we’re exposing it all. 🚨 Why You NEED to Hear This Episode: 🔹 Pet food recalls—what bran...
Mar 04, 2025•59 min•Season 1Ep. 66
🎙️ Trade Show Success – A Must-Listen Replay! 🎙️ Global Pet Expo 2025 is almost here—March 26-28 in Orlando, Florida—and we’re bringing back one of our most valuable episodes to help you prep like a pro! This episode is packed with must-know tips to maximize your trade show experience, including: ✔️ How to prep & navigate the show floor ✔️ Essential items to bring ✔️ Networking & making meaningful connections ✔️ Smart product inquiries & show specials ✔️ Using social media to boost...
Feb 25, 2025•38 min•Season 1Ep. 65
In this episode of Pet Shop Girls, Carly and Sherry dive into smart strategies to keep customers coming back for more! They chat about the power of unforgettable in-store experiences, understanding shopper behavior, and how your most loyal customers can be the key to boosting profitability. Most importantly, Carly and Sherry reveal how going the extra mile to surprise and delight your customers can turn one-time shoppers into lifelong fans. Tune in for actionable tips that will help your pet bus...
Feb 18, 2025•49 min•Season 1Ep. 64
We're back with all the furry details on how to make your pet store the paw-fect destination for Valentine's Day! From chew-tiful bouquets to a "gamble on puppy love" event, we've got the scoop on irresistible promotions that are sure to have your customers falling head over paws. This episode is packed with so many sweet ideas, you'll be saying "I chew-se you!" all the way to the bank. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House ...
Feb 11, 2025•36 min•Season 1Ep. 63
We're so excited to have Art Nakagawa on the show today. As a 44-year industry veteran, Art's passion for supporting independent pet retailers is truly inspiring. We dive deep into the power of private labeling - how it can boost your brand, improve margins, and keep those customers coming back. Art shares his expertise on simplifying the process, getting creative with packaging, and why private label is a must-try for any indie pet biz. Connect with Artvark Pet products: https://www.artvarkpet....
Feb 04, 2025•41 min•Season 1Ep. 62
In this episode, we're diving deep into the art of keeping your rock-star employees happy, engaged and part of the family. From biannual check-ins to creative recognition programs, we're spilling all our secrets to make sure your dream team sticks around. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/houseofpawsboutique https://www.tiktok.com/@houseofpawsboutique https://www.facebook.com/houseofpa...
Jan 28, 2025•42 min•Season 1Ep. 61
In this episode, we're diving deep into the world of generational differences in the workplace on this episode of the Pet Shop Girls podcast. As business owners, we've got a front-row seat to the unique perspectives, work styles, and communication needs of Baby Boomers, Gen X, Millennials, and the up-and-coming Gen Z. Join us as we share our tips and tricks for managing this diverse crew, from appealing to their tech-savvy tendencies to tapping into their entrepreneurial spirits. Connect with th...
Jan 21, 2025•44 min•Season 1Ep. 60
This week, we are diving into the world of POS systems with the one and only Nicholas Cook, president and co-founder of Pinogy. We're talking all things point-of-sale - from must-have features to hidden fees and everything in between. Whether you're a seasoned store owner or just starting out, this episode is packed with insider tips to help you find the perfect POS to keep your business running like a well-oiled machine. Connect with Nicholas & Pinogy: https://www.pinogy.com/ Connect with t...
Jan 14, 2025•42 min•Season 1Ep. 62
This week, join us to pull back the curtain on the challenges indie retailers face when working with brands. From MAP policy nightmares to SKU overload, we're laying it all out there - but don't worry, we've got solutions too! Join us as we give brands a peek behind the scenes and show them how to better support the lifeblood of the pet industry. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls Connect with Carly (House of Paws): https://www.instagram.com/house...
Jan 07, 2025•55 min•Season 1Ep. 58
In this episode of Pet Shop Girls, we are guiding you through a refreshing approach to the New Year. Instead of overwhelming yourself with resolutions, we show you how to reflect on your wins, celebrate your momentum, and plan for success with confidence. You’ll discover how to shift your mindset to say, “Look at everything I’ve already done—just watch what I can do!” Plus, we share practical tips, an actionable worksheet (The Momentum Map!) in our Indie Insider Facebook Group, and inspiring ide...
Dec 31, 2024•47 min•Season 1Ep. 57
This week, we're tackling a topic that's near and dear to our hearts: the art of being copied. As fellow indie retailers, we know all too well the sting of seeing your brilliant ideas snatched up by the competition. But you know what they say... imitation is the sincerest form of flattery, right? Join us as we dive into how to handle those copycat critters, turn that frustration into fuel, and keep on innovating. Connect with the Pet Shop Girls! Find us everywhere: https://linktr.ee/petshopgirls...
Dec 24, 2024•36 min•Season 1Ep. 56
We're so excited to welcome Stacey Bowie from Astro Loyalty to the podcast! We know Astro is a game-changer for indie pet pros, but Stacey is here to blow our minds with all the features we didn't even know existed. From saving time on frequent buyer programs to powerful marketing tools, Stacey is dishing out the inside scoop on how Astro can take your business to the next level. Strap in, pet pros, because this episode is packed with can't-miss info that's sure to have you saying "What? Astro c...
Dec 17, 2024•56 min•Season 1Ep. 55
In today's episode, we dive into the world of staff feeding programs - the secret sauce that can turn your employees into brand ambassadors and boost your sales. We're spilling all the juicy details, from how to set up a seamless redemption process to keeping those pesky freeloaders in check. Grab a snack (or a free bag of pet food, if you're lucky) and get ready for some serious pet retail magic. It's time to make your staff as passionate about those products as you are! Connect with the Pet Sh...
Dec 10, 2024•37 min•Season 1Ep. 54
