In this Performance Matters Podcast episode, host Bob Mosher sits down with the 2025 5 Moments of Need Trailblazer Award winners, Karen Conlin and Alfred Remmits , to explore the transformative world of workflow learning and performance support. Listen as Karen, a learning professional from a Toronto law firm, and Alfred, a veteran in the learning and development industry, share their inspiring journeys of reimagining how organizations support employee performance. They dive deep into their grou...
Jun 12, 2025•35 min•Ep. 110
Following a whirlwind spring and the successful 5 Moments of Need Summit, we're excited to debut the results from our first-ever State of Workflow Learning Survey. With input from 71 organizations across 15 different industries, this episode covers what L&D teams are actually doing when it comes to implementing workflow learning—and where there’s still room to grow. We hope this episode sparks a broader conversation and encourages even more of you to contribute to next year’s survey. If you ...
Jun 04, 2025•19 min•Ep. 109
In this episode, we dive deep into a transformational element of the 5 Moments of Need methodology: the Critical Impact of Failure (CIF). Bob Mosher is joined by none other than Dr. Conrad Gottfredson —pioneer of performance-first learning design—to unpack the critical role CIF plays in shaping instructional decisions and, more importantly, organizational impact. Together, they explore why not all skills are created equal, how CIF can be used to prioritize learning investments, and how this simp...
Apr 16, 2025•26 min•Ep. 108
What exactly is a Digital Coach, and how does it differ from AI-driven coaching tools? In this episode of the Performance Matters Podcast, Bob Mosher untangles the confusion surrounding Digital Coaches in relation to the 5 Moments of Need® framework. He explores how a Digital Coach serves as an essential performance-first solution—going beyond AI-driven insights to provide just-in-time, contextual support in the flow of work. Tune in to uncover the true role of a Digital Coach, why terminology m...
Mar 26, 2025•35 min•Ep. 107
This episode of the Performance Matters Podcast takes a fresh approach to the crucial shift from a training-focused mindset to a performance-driven strategy. This episode features, Donna Audritsh , an APPLY team member and an expert in conducting a Rapid Workflow Analysis (RWA)—the first step in transforming the way L&D supports workplace performance. Donna walks us through the critical role of the RWA in analyzing and mapping workflows to ensure that the learning support aligns seamlessly w...
Feb 10, 2025•34 min•Ep. 106
Conrad Gottfredson joins host, Bob Mosher , in this episode to explore the advanced principles of instructional design that go beyond the foundational methodologies of the 5 Moments of Need. This episode is a must listen if you’re looking to dig deeper into agile instructional practices, the power of iterative design, and the critical role of minimum viable products in performance-focused learning. Bob and Con’s discussion includes practical insights on targeted training, the distinction between...
Jan 14, 2025•28 min•Ep. 105
In this episode, we dive into the transformative power of starting with the end in mind for learning and development (L&D) initiatives. Guest, Jack J. Phillips , share his insights on shifting the narrative from being order-takers to strategic partners by focusing on measurable business impact. Bob and Jack explore the importance of aligning learning programs with organizational goals and unpack the "value chain" framework: Reaction, Learning, Application, Impact, and ROI. Tune in to discove...
Dec 23, 2024•33 min•Ep. 104
In this episode of The Performance Matters Podcast, Bob Mosher reconnects with Josh Cavalier —AI expert, seasoned L&D innovator, and popular guest from our AI Matters series. Josh’s return couldn't be more timely; the rapid evolution in AI since his last visit has reshaped not only technology but our roles within learning and development. Join Bob and Josh as they delve into AI’s powerful, disruptive presence across industries, its intricate relationship with L&D, and what 2025 may hold ...
Nov 05, 2024•37 min•Ep. 103
In this insightful episode, we explore the importance of embedding evaluation and measurement directly into the design process, eliminating the costly pitfalls of treating it as an afterthought. Our guest, Patti P. Phillips of the ROI Institute, takes us through their 12-step, four-phase ROI methodology, explaining how strategic planning, data collection, and guiding principles create a defendable, scalable framework. We discuss the alignment of workflow learning with measurement, drawing connec...
Oct 22, 2024•30 min•Ep. 102
In this episode, Bob Mosher and Sara Chizzo explore real-world examples of organizations that achieved remarkable cost savings by implementing Digital Coaches and performance support solutions. Learn how these tools streamline tasks, minimize inefficiencies, and deliver tangible business benefits. They also dive into the critical process of aligning metrics with operational outcomes, highlighting how accurate data can enhance training and drive lasting business impact. Tune in, or download now, ...
Oct 09, 2024•33 min•Ep. 101
In this episode of the 5 Moments of Need Performance Matters series, Bob Mosher sits down with Tom Liddell , Learning & Performance Design Manager at MidFirst Bank, to explore the challenges and successes of scaling proof of concepts within organizations. Drawing from his 15 years of experience in learning performance, Tom shares invaluable insights from his work, specifically around managing stakeholder expectations and implementing iterative design were crucial to success. Tom underscores ...
Sep 24, 2024•31 min•Ep. 100
In this episode we dive deep into the critical phases of delivering and optimizing learning solutions with guest, Sue Reber of APPLY Synergies. Sue shares her journey from the early days of problem-based learning to her current role at APPLY Synergies, focusing on the shift from training to performance support. In addition, she and host Bob Mosher explore what "skills" truly mean in the context of learning design, the importance of blending training with on-the-job support, and how to navigate t...
Sep 03, 2024•32 min•Ep. 99
In this episode, Bob chats with Scott Schmoldt , Associate Director of Learning Operations at UMR, about how the pandemic fast-tracked a shift from old-school training to a performance-driven approach. In their discussion Scott dives into UMR's journey with the 5 Moments of Need methodology, the power of knowing L&D's roots, and how to rally teams around a shared vision using the right language. Listen or download this episode now to also hear Scott chat about the game-changing impact of mea...
Aug 19, 2024•36 min•Ep. 98
In this episode, Suzan Haizlip , VP, Learning & Performance Operations Manager at MidFirst Bank discusses how her team successfully aligned their learning initiatives with business goals, resulting in significant improvements in audit scores and a reduction in new hire proficiency time. She emphasizes the importance of listening to business unit leaders, building relationships, and providing practical, accessible training solutions. Download, or tune in now, to gain valuable insights on how ...
Aug 05, 2024•31 min•Ep. 97
This mini-series episode features Donna Audritsh , Senior 5 Moments of Need Consultant. Bob and Donna discuss how we, as an L&D industry, have strayed from our core objectives in instructional design and the necessity of refocusing on real-world performance and tasks. The conversation highlights the need for L&D professionals to integrate more closely with business goals, partner effectively with stakeholders, and redefine success beyond traditional training metrics. Download or listen n...
Jul 23, 2024•35 min•Ep. 96
In this episode, Con and Bob kick-off a miniseries dedicated to exploring the essential technology stack that underpins learning and performance. Over the course of the next 10 episodes, we will feature special guests to revisit key moments from the 2024 5 Moments of Need Summit, examine the evolution of learning technology in the L&D industry, and spotlight how these learning teams are skillfully integrating these technologies, and bringing their organizations along, to enhance performance....
Jul 09, 2024•23 min•Ep. 95
Today's episode marks the conclusion of our AI Matters series, reflecting on the insightful conversations we've had over the past few months with our featured guests. Join hosts Bob Mosher and Chris King as they unpack these invaluable insights and discuss their implications for the future of learning, performance, and AI. Whether you're a long-time listener or new to the podcast, this episode provides a comprehensive wrap-up and sets the stage for essential industry discussions. Tune in now, or...
Jun 20, 2024•31 min•Ep. 94
In this episode, we had the chance to sit down with both Kevin Oakes and Judy Albers from i4cp to delve into the research they've conducted around the transformative impact of AI on HR. Listen as hosts Bob Mosher and Conrad Gottfredson explore the current state of AI adoption in HR, highlighting both the opportunities and challenges faced by organizations, as well as the the integration of AI in learning and development, talent acquisition, and people analytics, with this episode's featured gues...
Jun 07, 2024•38 min•Ep. 93
In this episode of the AI Matters Series, hosts Chris King and Con Gottfredson interview Markus Bernhardt , Chief AI Strategist at Endeavor Intelligence, about the evolving role of AI in L&D. Bernhardt shares his unique journey from Special Forces instructor to AI leader, emphasizing practical AI applications, hands-on learning, and the shift from content-focused AI to multimodal experiences. He discusses the importance of developing AI policies and strategies for integrating AI tools within...
Jun 03, 2024•26 min•Ep. 92
In this episode host, Dr. Con Gottfredson, sits down with Allen Koh from Meta's Global Operations Learning Organization, to discuss the design and implementation of the AI-powered learning solutions Allen has been leading at Meta. Allen and Con chat about how he stays future-ready amidst today's challenges and future uncertainties, shedding light on the evolving landscape of AI in L&D and offering inspiration for those eager to embrace future-ready practices. Download or Listen Now! Get caug...
May 14, 2024•20 min•Ep. 91
Join host, Con Gottfredson, as he welcomes this episode's guest, Josh Cavalier to explore the pivotal role of L&D in harnessing the potential of AI within organizations. Josh, a seasoned leader in AI, shares insights from his 30-year career journey, highlighting the evolution of technology and its impact on human performance. Listeners gain valuable insights into building AI literacy, crafting AI policies, and navigating the evolving landscape of AI technologies. Con and Josh also emphasize ...
Apr 30, 2024•29 min•Ep. 90
In this AI Matters episode, Sarah Mercier , CEO of Build Capable, shares her perspectives on how generative AI is reshaping training paradigms. Listen as Sarah shares how she believes AI can save time, enhance access to learning opportunities, and promote inclusion for historically marginalized groups. She also emphasizes the need for healthy skepticism and rigorous verification of AI-generated content. Finally, as an early adopter of technology, she provides practical advice for L&D profess...
Apr 17, 2024•39 min•Ep. 89
This AI Matters episode dives deep into the intersection of technology and learning with our special guest, Mike Hruska . With a background in research for the National Institute of Standards and Technology (NIST), Mike brings a wealth of knowledge and experience to the table as a technologist and design thinking practitioner. Listen as Mike shares his perspective on the significant gap between the potential of educational technology and its actual impact on efficacy. Drawing from his expertise,...
Apr 01, 2024•30 min•Ep. 87
Welcome to the latest episode of our AI Matters series! In this installment, we delve into the world of AI in workplace learning with Angie Hubert , a learning leader at Meta. Join us as we explore Angie's journey and how AI is revolutionizing her organization's content management. Explore the pivotal role of frameworks such as the Five Moments of Need and single source publishing in shaping cutting-edge AI solutions. Don't miss out on this insightful episode as our team tackles the complexities...
Mar 20, 2024•41 min•Ep. 86
This AI Matters episode features Vince Han , the visionary CEO and founder of Mobile Coach. Chris, Con, and Vince discuss the vast potential of AI in learning, the significance of robust frameworks, and the crucial need for guardrails in the AI landscape. They also uncover real-world examples, heed cautionary tales, and peer into a future where AI seamlessly integrates into our daily work. Download or listen to the episode now! Have questions about this content or another resource on the site? L...
Mar 02, 2024•31 min•Ep. 85
Discover the importance of aligning training with the critical moments of Apply, Change, and Solve, and how Erwin's team successfully implemented a Digital Coach to meet theses diverse needs of their workforce. The dialogue in this episode challenges traditional learning norms and sets the stage for a performance-first mindset in a regulated industry. If you're navigating compliance training, seeking to enhance employee productivity and performance, or just curious about the future of L&D, t...
Feb 25, 2024•35 min•Ep. 84
Welcome to AI Matters, a new series within the Performance Matters Podcast. This series aims to bring order and focus to the AI discussions, exploring how it aligns with frameworks like the 5 Moments of Need and learning content management. Throughout the coming months we'll be sharing both expert insights and real-life examples from practitioners. Episode One is just around the corner, featuring a co-host who will undoubtedly rock your world! But first, dive into the kickoff discussion with co-...
Feb 19, 2024•15 min•Ep. 83
Discover the power of the 5 Moments of Need in manufacturing as John Linderman from General Mills takes center stage in this episode of the Performance Matters Podcast. Listen to hear how the General Mills team tackled high turnover challenges by introducing a cutting-edge digital coach for real-time learning. John discusses his team's insights on the coaching model, their swift workflow analysis, and conquering obstacles in the manufacturing landscape. He also shares valuable advice around the ...
Jan 22, 2024•22 min•Ep. 82
In this episode, we are honored to have the esteemed Dr. Conrad Gottfredson, podcast co-host and 5 Moments of Need methodology visionary, join us to delve into the contemporary and crucial topic of skills and skillsets. In this discussion, Con shares invaluable insights on building and sustaining skillsets, aligning them with workflow learning, and ensuring they stand the test of time. Enjoy the episode! Have questions about this content or another resource on the site? Let us know! Use this for...
Dec 07, 2023•19 min•Ep. 81
In this episode of the Performance Matters podcast series, Bob Mosher welcomes Dr. Conrad Gottfredson , pioneer of the 5 Moments of Need , to discuss the importance of knowledge and content management within the context of workflow learning. Listen to dig deeper into the three key steps he suggests to start embracing content management: structuring content, consolidating deliverables, and defining the lifecycle of content. Have questions about this content or another resource on the site? Let us...
Nov 20, 2023•24 min•Ep. 80
