Episode 4 (01/16/13): Front Desks

Pediatric practice front desk performance - how to measure it, what to measure...and what you can't measure, but know you need to understand?  We cover it all, in typical ADD-driven format.  We touch on a few key benchmarks as well as the "subjective" understanding of the important features of a front desk employee.  You can watch all the Pediatric Practice Management Media Casts on the Google Communities Page.