Pay It Forward: A Podcast by J.P. Morgan Payments

J.P. Morgan Payments•pay-it-forward-a-podcast-by-j-p-morgan-payments.simplecast.com

Welcome to Pay It Forward: A Podcast by J.P. Morgan Payments for J.P. Morgan Payments. We are part of a business that powers nearly $10 trillion in transactions every day and processes more than half of all e-commerce in the United States. Whether you're new to our team or a seasoned veteran, this podcast explores the connection between the work we do as a payments team and its impact on both the business and the world around us.

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Episodes

Purpose, Pathways & Paying It Forward

In this episode of Pay It Forward, host Steph Forkins sits down with three dynamic leaders—Marques Charbonnet, Jennifer Acosta, and Harvey Colli—to explore the people, purpose, and culture shaping J.P. Morgan Payments and the future of payments. From unexpected career pivots and defining leadership moments to behind-the-scenes views of internal mobility at J.P. Morgan Payments, each story offers a personal take on what it means to grow, lead and drive meaningful impact. Learn how they’re helping...

Jun 09, 2025•24 min•Ep. 6

Fraud Frontlines: How Payments Stay Protected

Most people don’t think twice about how their payments work until they don’t. Whether it’s a fraud alert freezing your card, a delayed online order, or a transaction that won’t go through, payment operations and fraud prevention take center stage. In this episode, Shao Shroff sits down with Josh Pope, Global Head of Payments Operations and Jenifer Robinson, Global Head of Fraud Prevention, to explore the invisible yet critical world of payments operations. We’ll uncover how these teams work behi...

May 05, 2025•16 min•Ep. 5

Mentorship and Culture: Empowering Careers and Building Community

This episode focuses on the heart of workplace culture—mentorship, community and leadership. Host Lisa Davis, Managing Director, Digital & Design Head of Commercialization at J.P. Morgan Payments, welcomes Jonelle Robinson, Executive Director in Financial Institution (FIG) Sales, J.P. Morgan Payments, to discuss her career journey, the importance of mentorship and the power of community in professional growth. Tune in for a conversation about how building strong networks can shape careers an...

Mar 31, 2025•26 min•Ep. 4

Lights, Camera, Payments: The Business of Film Finance

In this episode, Lori Schwartz, Global Head of Treasury Services at J.P. Morgan Payments, is joined by Brooke Tilton-Foley, Vice President of Treasury Operations at Paramount, to discuss the unique financial challenges of the movie production industry. They dive into the intricacies of managing global payments, liquidity, and vendor relations across dynamic film locations. Brooke shares insights into how Paramount’s treasury team ensures smooth financial operations, from using petty cash for on-...

Feb 24, 2025•12 min•Ep. 3

Insights from J.P. Morgan Payments’ Global Co-Heads

In this episode, Max Neukirchen and Umar Farooq explore the incredible transformation of J.P. Morgan Payments over the past decade. From the integration of treasury and merchant services to the rise of real-time payments and biometrics, they highlight the challenges and opportunities in an ever-evolving payments landscape. Disclaimer: The views and opinions expressed herein are those of the author and do not necessarily reflect the views of J.P. Morgan, its affiliates, or its employees. The info...

Jan 27, 2025•25 min•Ep. 2

Silent Night: Behind the Scenes of Peak Payments Season

In this episode of Pay It Forward, hosts Mike Blandina and Mike Lozanoff discuss the high-stakes, fast-paced world at J.P. Morgan Payments and the critical work required to keep payments seamless—even during peak days like Black Friday. Hear insights into bridging technology and business, the importance of “silent nights” during high transaction periods, and the intense preparation that supports over 450 million daily transactions. Join us for a look behind the scenes at how what it takes to kee...

Dec 16, 2024•10 min•Ep. 1

Trailer

Welcome to "Pay It Forward: A Podcast by J.P. Morgan Payments for J.P. Morgan Payments." We are part of a business that powers nearly $10 trillion in transactions every day and processes more than half of all e-commerce in the United States. Whether you're new to our team or a seasoned veteran, this podcast explores the connection between the work we do as a payments team and its impact on both the business and the world around us.

Nov 30, 2024•2 min

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