Ep 59: Compassionate Communication for Behavior Consultants with Lisa Mullinax

In Ep 59, Lisa Mullinax and Marissa discuss compassionate communication and how to have hard conversations in the most empathetic and effective ways. What leads to these difficult topics? How can we be better listeners? And what can we do when we come up against our own ethical boundaries? They share stories from the shelter world as well as personal experiences while recognizing they, too, are still learning and growing.