Will the new e-commerce rules really favour consumers?

In June, the Union Consumer Affairs Ministry came out with a list of proposed amendments to the Consumer Protection Act of 2019. These include appointment of a Chief Compliance Officer and a Resident Grievance Officer, provisions of fall back liability, registration of e-commerce entities and seeking an end to flash sales. The Centre claims that these amendments try to rein in unfair trade practices adopted by e-commerce companies and intend to take care of the interests of consumers. But not everyone agrees.

Here we discuss the proposed amendments in a conversation moderated by:

Guests: Prithwiraj Mukherjee, an Assistant Professor at IIM, Bangalore; Anupam Manur, an Assistant Professor at the Takshashila Institution.

Host: Prashanth Perumal J

Read the Parley article here.

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