Discussing Funny Park Visitor Reviews

In this episode of the Park Leaders Show, Phil Gaines, retired Director of South Carolina State Parks, returns to discuss the funnier side of visitor reviews.

While some low-star reviews are unwarranted, as Jody and Phil explain, they can also provide a unique perspective. Sometimes, a new visitor question or a trite online review can reflect ignorance, even humor; however, the key is considering the context. 

For instance, when a tourist says an outrageous comment, rather than write it off, appraise their viewpoint, take it for what it is, and focus on offering a quality experience. In this way, you can accurately process the feedback regardless of presentation. 

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