Why Feedback Fails And What to Do Instead

Giving feedback can feel risky, and getting it can feel worse. In this episode, David Morelli and Alexandria Ravencroft unpack why most feedback misses the mark and how to change that. They introduce the SCRIPT model (Situation, Conduct, Result, Impact, Plan, Thanks) as a powerful framework for delivering feedback that’s clear, actionable, and relationship-strengthening. You’ll learn the difference between personality-based and behavior-based feedback, when to use questions instead of statements, and how to tailor your approach to different situations. Plus, they explore what to do when receiving feedback, especially when it’s poorly delivered, and how to turn even the worst feedback into fuel for growth. Whether you’re a leader, coach, or just someone who wants to get better at communicating clearly and compassionately, this episode will leave you with tools you can use right away.