CD: Redesigning Care Delivery with Bradley Kruger, System VP for Patient Experience at Advocate Aurora

The customer and consumer pieces are taking their ground in healthcare, how are organizations handling this? In this episode of Memora Health's Care Delivery Podcast, we welcome Dr. Bradley Krueger, the system VP for Patient Experience at Advocate Aurora. With more than 20 years of background experience, Bradley shares how the patient experience has evolved through time from sending surveys via post mail to in real-time feedback they get now. Communication between patients and their physicians is one of the priority items on the list to focus on. Including new voices like the BIPOC Community is crucial to redesigning care delivery today and from now on. Bradley also talks about the future of care delivery and what excites him the most. Tune in to the spectacular episode about taking in new voices, rethinking processes, and improving care delivery. Click this link to the show notes, transcript, and resources: outcomesrocket.health