Care Innovation in People, Process, and Technology with Molly K. McCarthy, National Director of US Health Provider and Plans at Microsoft

Technology is not the answer to everything, but it can certainly help us be more efficient. In this episode, we hear from Molly K. McCarthy, National Director of US Health Provider and Plans for Microsoft, about how new models of care that integrate technology and human resources can improve health systems. Thinking differently about how people approach to care, technology, and processes can be challenging. Molly talks about how there can be innovative human-centered models that use technology to address workforce challenges and pressure, isolation, and burnout. Microsoft’s acquisition of Nuance will bring new inclusive designs, development processes, and ambient clinical intelligence improvements. Additionally, Molly discusses care-at-home as a developing model of care and how social determinants of health are essential for its implementation. Tune in to this episode to listen about how technology can complement and improve new and existing models of care!