How Outback Improved Employee Engagement By Over 100% In One Year
Jun 29, 2018•23 min•Transcript available on Metacast Episode description
Learn more, visit:
http://blog.outbackteambuilding.com/how-outback-improved-employee-engagement-by-over-100-in-just-one-year
Is it possible to drastically improve employee engagement within a single year? Read this case study to find out how Outback’s leadership team increased our employee Net Promoter Score (eNPS) by more than 65 in under 12 months.
Our team recently sat down with Olivia Jackson, HR Generalist at Outback Team Building & Training, for a podcast interview on employee engagement. In this episode of “Outback Team Building & Training Tips,” Olivia shared how Outback was able to improve our employee Net Promoter Score (eNPS) by over 100% in one year.
Outback has been collecting eNPS since 2016 via monthly online surveys, and uses these scores to closely monitor employee engagement. People within the company are asked to rate, on a scale of zero to 10, how likely they are to recommend working at Outback to friends and family.
Unlike an average rating out of 10, a Net Promoter Score is determined by subtracting the percentage of detractors, ratings between zero and six, from the percentage of promoters, ratings of either nine or 10. Scores of seven or eight are considered neutral, and do not affect the NPS calculation.
In 2017, Outback’s score was hovering around a 35. As Olivia explained, this isn’t actually such a bad eNPS: “When I went to calculate that score, I don’t even think we had any [detractors], we just had more neutrals.”
