Give me back my Facebook: What you don't understand about Web users

Abraham Hyatt is the production editor at the technology news site ReadWriteWeb. He was the creator of the Digital Journalism Portland conference in 2009, and previously worked as the managing editor at Oregon Business magazine. He can be found online at abrahamhyatt.com and @abrahamhyatt on Twitter. Abraham is one of the editors at the tech news site ReadWriteWeb. Last February something happened that made him suddenly realize that there are a significant number of people who are navigating the Web in ways they don't understand. This Ignite presentation is a unique case study -- sometimes funny, sometimes serious -- that illustrates that the problem is bigger than those of us who develop online tools, produce content and create user interfaces realize.