75 | Human Services Adapted During the Pandemic. What Will Stick?

The COVID-19 pandemic prompted human services agencies to rethink how they engage with clients and how they address persistent stress and trauma experienced by their own staff. On this episode of On the Evidence, Mathematica’s J.B. Wogan and Diana McCallum discuss how human services agencies have adapted during the pandemic. The episode also includes insights from Kataney Couamin and Andrea Barnum, who work at local agencies providing workforce services, as well as Mathematica’s Jonathan McCay and The Adjacent Possible’s Michelle Derr, who have provided research and evaluation technical assistance to state, tribal, and local agencies that administer the Temporary Assistance for Needy Families program. Find a full transcript of the episode here: mathematica.org/blogs/pandemic-era-adaptations-in-human-services-could-fill-a-need-even-outside-a-public-health-emergency Read the issue brief about supporting mental wellness for TANF program staff and participants: https://www.acf.hhs.gov/opre/report/supporting-mental-wellness-program-staff-and-participants-strategies-temporary Read the issue brief about pandemic-era innovations for the future of Temporary Assistance for Needy Families programs: https://www.acf.hhs.gov/opre/report/brief-pandemic-era-innovations-future-temporary-assistance-needy-families-programs Read the issue brief about lessons from delivering remote services to job seekers with low incomes during the COVID-19 pandemic: https://pathwaystowork.acf.hhs.gov/pathways_publications/lessons-learned-delivering-remote-services-job-seekers-low-incomes-during Read the issue brief about what works to help job seekers with low incomes during economic recessions and recoveries: https://mathematica.org/publications/what-works-during-economic-recessions-and-recoveries-evidence-from-the-pathways-clearinghouse Read the issue brief about providing coaching and navigation services virtually to promote economic mobility during the pandemic: https://www.mathematica.org/publications/using-coaching-and-navigation-to-promote-economic-mobility-how-might-programs-provide-these-services Read a program snapshot about a nonprofit in South Carolina that used virtual services to continue supporting fathers during the pandemic: https://www.mathematica.org/publications/engaging-fathers-during-the-covid-19-pandemic-and-beyond-program-snapshot