In this exciting follow-up to last week’s episode, Solutions for Backordered, Discontinued, and Costly Suspension Parts , Cindy Lawrence and Ann Griffith are back with the masterminds behind Rebuilt Master Tech (RMT)! Dive into the incredible story of a family-owned business that has carved out a unique niche in the world of automotive repair, specializing in rebuilding high-end suspension parts. Hear how this multigenerational team transformed a passion for Mercedes-Benz into a thriving company...
Oct 22, 2024•19 min
In this episode of On The Drive , host Cindy Lawrence, along with co-host Anne Griffith, dives deep into the world of automotive repair with special guests Nicole and Andy from Rebuild Master Tech (RMT). Discover how RMT is revolutionizing the automotive industry by offering remanufactured air suspension components, custom conversion kits, and hard-to-find parts for luxury and antique vehicles. Whether you're a dealership, a service advisor, or a consumer looking to save on expensive repairs, RM...
Oct 15, 2024•28 min
In this episode, Terry Bly and Cindy break down Wynn’s fuel system treatments and how they can revitalize your vehicle's performance. They compare the pour-in solution to an over-the-counter remedy—an easy, quick fix you can handle yourself. But for deeper, more thorough care, Wynn’s 3-system cleaner is like visiting the dentist for a professional cleaning. They also explain how carbon buildup in your engine is much like soot from a candle or the blackened residue left by a grill's flame—thick, ...
Oct 08, 2024•40 min
Join Cindy Lawrence in this fun and informative episode of On The Drive as she pulls back the curtain on the world of car warranties. From understanding what’s really covered to learning the difference between a warranty and a guarantee, Cindy shares insider tips every car owner should know. Ever wonder why dealerships make money on both warranty repairs and customer-paid fixes? Or how to avoid those surprise out-of-pocket costs? Cindy's got you covered with relatable stories, helpful advice, an...
Oct 01, 2024•27 min
Buckle up for a ride through the fast lane of customer relationships in On The Drive with Cindy Lawrence! Ever wonder why some customers will wait hours for their favorite service advisor? In this episode, Cindy takes you on a journey through the dealership service drive, where loyalty is earned, trust is treasured, and the personal connections run as deep as the engine oil. With stories of friendly rivalries between advisors, surprise dream car deliveries, and heartwarming moments that make ser...
Sep 27, 2024•18 min
What do milkshakes and pickles have in common? They're the secret ingredients to unforgettable customer service! In this lively episode of On The Drive , Cindy Lawrence shares how small, thoughtful gestures can make a huge impact. From creative problem-solving to offering a pickle when it's not on the menu, Cindy reveals how thinking outside the box can turn a simple interaction into a "wow" moment that customers will never forget. Join Cindy and her co-host Janine as they explore stories of goi...
Sep 24, 2024•15 min
Think lug nuts are just a boring car part? Think again! In this episode of "Torque Talk: Mastering Proper Torquing for Safe and Secure Wheel Mounting," Cindy and Janine bring some serious (and seriously funny) energy to the importance of tightening those nuts just right. With wild stories of wheels falling off, near-misses, and lessons learned the hard way, this episode will have you on the edge of your seat—and not just because your lug nuts are too tight! From the essential tools like torque s...
Sep 17, 2024•22 min
Join Cindy Lawrence and Janine Stella as they buckle up for a candid and entertaining ride through the ins and outs of customer surveys in the automotive world. Ever wonder why that text from your dealership is so important? Or how a single review could shift the gears on someone's career? From the history of surveys to the high stakes of service scores, Cindy and Janine break it all down with humor and heart. Whether you're a car enthusiast, a dealership regular, or just curious about what happ...
Aug 27, 2024•26 min
Welcome to another episode of On the Drive with your host, Cindy Lawrence. Today, we’re joined by Janine Stella to delve into the importance of fixing your vehicle right the first time. From oil changes to those pesky vibrations and check engine lights, every dealership's goal is to ensure your car leaves the service lane in perfect condition. Cindy shares insightful stories and tips on how service advisors, technicians, and customers can work together to achieve a seamless, one-time fix. Learn ...
Aug 20, 2024•36 min
Dive into the untold stories of dealership loaner cars and discover the intricate balance between customer satisfaction and financial management. From high-end clients to everyday drivers, this episode uncovers the often overlooked expenses and operational challenges faced by service managers. Hear firsthand accounts of customers who turn a temporary convenience into a costly ordeal, and learn about the innovative strategies dealerships use to manage these vehicles. This episode will make you re...
Aug 13, 2024•34 min
Welcome back, everyone, to "On the Drive" with Cindy Lawrence and Janine Stella! Buckle up, because today we’re hitting the road with some of the most entertaining and eye-opening tales from the car service world. From those irate customers who make you question humanity to the bizarre car problems that defy explanation, we've got a lineup of stories that’ll have you laughing, shaking your head, and maybe even appreciating your next service visit a bit more. Ever had a "Mr. Ever Since" moment? Y...
Aug 06, 2024•43 min
Join Cindy Lawrence on this exciting episode of "On the Drive" as she sits down with Julian from RIMFX, a master in the art of wheel repair and customization. With over 15 years of shared history in the car industry, Cindy and Julian take a trip down memory lane while exploring the cutting-edge services RIMFX offers. From transforming curb-damaged wheels to high-end caliper color changes and vinyl wraps, Julian reveals the secrets behind turning ordinary cars into stunning works of art. Whether ...
Jul 30, 2024•33 min
In this gripping episode of "On The Drive," Cindy Lawrence and her sister Nancy take you on an unforgettable journey through the unique and touching story of Mr. White. From routine car services to a remarkable revelation of his past as a POW in Laos, Mr. White’s story is a testament to the power of genuine connections in the service industry. Listen as Cindy recounts her encounters with Mr. White across various dealerships, culminating in a heartfelt moment where he brings her a special gift fr...
Jul 23, 2024•16 min
In this episode, my sister and I discuss the impact of floods on vehicles. From coast-to-coast humor to heart-stopping tales of sudden floods, this episode is packed with personal anecdotes and practical advice on handling vehicle safety during unexpected downpours. Discover what happens when you find yourself in too much water, how to protect your car, and what steps to take if disaster strikes. From immediate actions to take when a vehicle is flooded to understanding the repair procedure and e...
Jul 16, 2024•43 min
Rev up your knowledge with Cindy Lawrence in this eye-opening episode of "On The Drive." This week, we take a deep dive into the art and science of tire rotation. Uncover why early rotations are key to tire longevity, how the correct rotation patterns can save you money and keep you safe, and the surprising truth about high-quality tires. Cindy’s engaging and approachable style turns what could be a mundane topic into a must-listen experience. Whether you’re a car aficionado or just looking to m...
Jul 09, 2024•14 min
Join Cindy Lawrence and Janine Stella on "On the Drive" as they dive into the crucial yet often overlooked world of vehicle alignment. In this episode, Cindy brings a unique blend of expertise and humor, comparing your car's tires to your favorite pair of shoes and revealing how something as simple as alignment can drastically impact your vehicle's performance and your safety. Ever wondered why your car pulls to one side or why your tires wear out unevenly? Discover the fascinating science behin...
Jul 02, 2024•15 min
Join us on, On the Drive as we delve into the world of tires like never before. From unraveling the mystery of tire pressure to discovering the hidden advantages of nitrogen, we’re sharing the insider tips that could save you time, money, and hassle on the road. Ever wondered why your tires wear out faster or why that pesky tire light keeps coming on? We’ve got the answers, and they’re more fascinating than you’d think. With June being Tire Safety Month, there’s no better time to dive deep and l...
Jun 25, 2024•18 min
In this episode of "On The Drive," Cindy Lawrence and Producer, Janine dive deep into the crucial world of tire tread. Exploring the impacts of tread wear on safety, lease agreements, and your wallet, they uncover everything you need to know about maintaining your tires and meeting lease turn-in requirements. Whether you're navigating lease regulations or planning for safer driving conditions, this episode provides essential insights and expert advice to keep you rolling smoothly on the road ahe...
Jun 18, 2024•27 min
When changing just two tires…New Tires in the Front? Best Tires in the REAR. Depends on Front or Rear Wheel Drive….Negative… For years we have been taught our best foot should always go first – We thought the same for tires. NEW Research Shows – Best Practice, Best in the Rear. Experts and of course tire manufacture will always support replacement of all four tires. But let’s be realistic, we all want to get the most out of money. Enjoy the show and click on the links below to enjoy more factual...
Jun 04, 2024•10 min
Discover the crucial ins and outs of vehicle recalls and TSBs, as we navigate through a hypothetical scenario set off by bee Manufacture's recent recall announcement. With Ann Griffith by my side, offering insights as a parent of new drivers, we dissect the vital differences between recalls and TSBs, and why it's paramount for your wallet—and safety—that you pay attention. Get ready to understand the no-cost recall services and the steps you should take to ensure your ride is secure and up to da...
May 28, 2024•26 min
Step into the adrenaline-fueled world of auto sales and service with the exhilarating Cindy Experience! Buckle up as we dive into the vibrant corridors of AutoNation's premier wholesale hub in Florida, where Cindy's insatiable thirst for knowledge illuminates the intricate workings of a top-tier Mercedes dealership. From navigating the labyrinthine parts inventory to navigating the bustling retail floor and witnessing the seamless orchestration of service operations, we unveil a treasure trove o...
May 21, 2024•16 min
Jump into the world of auto parts with Cindy Sarver and me, Cindy Lawrence! We're here to spill the beans on how your car's performance and safety are tied to the parts you use. From factory to aftermarket, we'll show you why choosing OE parts, like those from Mercedes-Benz, is like giving your car a VIP treatment. Ever wondered what your engine really needs? We dive into the nitty-gritty of engine filters, making sure you're giving your car the best TLC possible. Plus, we'll take a trip down me...
May 14, 2024•37 min
Have you ever found yourself grinning at the memory of a run-in with a rock legend while discussing something as mundane as windshield wipers? Well, we sure have, and this episode takes you through that and more as Cindy Lawrence and Cindy Sarver join us to share the unexpected hilarity and critical insights on keeping your windshield in top-notch condition. With tales ranging from a laughable encounter with ZZ Top's Dusty Hill to the vital role of the right wiper blades and washer fluids, we gu...
May 07, 2024•15 min
Curious about the hidden capabilities of your car keys? Join Cindy Sarver and I as we uncover the surprising features beyond unlocking doors and starting engines. Learn why opting for dealership services over online deals ensures tailored security for your car's VIN and options, and how reviewing your insurance policy or warranty can save you money if your keys are lost. From cooling your car remotely to unexpected security risks, we explore the multifunctionality of modern key fobs and the impo...
Apr 30, 2024•25 min
Join me, Cindy Lawrence, alongside my hilarious former colleague, Cindy Sarver, as we take you behind the scenes of our adventures as service and parts advisors at Mercedes-Benz. We're spilling the beans on the quirks of our journey from the parts department to the front lines of customer service, all while navigating the unpredictable world of car maintenance. You'll get a taste of how mechanical smarts blend with the art of customer care, and why sometimes, the best fix for a sticky situation ...
Apr 23, 2024•22 min
Have you ever felt the pulse of an automotive dealership's service drive? It's a symphony of engines, customer service, and the occasional wrench drop, but above all, it's about the people who make it hum. Cindy Sarver joins me once more to pull back the garage door on this lively world, sharing experiences and stories that celebrate the relationships at its core. As we cruise down memory lane, you'll discover why a simple oil change can mean the start of a lifelong friendship and how every inte...
Apr 16, 2024•16 min
Join Cindy Sarver from Mercedes-Benz of Houston Greenway and Corey Smith from Easy Care as they demystify extended warranty coverage. Learn about the differences between factory and aftermarket warranties and how an aftermarket warranty could protect your finances during vehicle repairs and maintenance. Gain valuable insights into coverage options, including powertrain protection and prepaid maintenance plans. Explore real stories of service advisors and customers navigating warranty claims, and...
Apr 09, 2024•22 min
Join Cindy Lawrence and Cindy Sarver from Mercedes-Benz as we journey through the hidden world of automotive parts, uncovering tales from industry roots to seasoned professionalism. Explore the intricacies of inventory management and customer service, and discover the diverse career paths available, including the intriguing story of Sticky the Clown turned Beetle restorer. Learn about the importance of brand training and certification, particularly at Mercedes-Benz, and toast to the rewarding ex...
Apr 02, 2024•23 min
Ever reminisce about those 'eureka' moments that make life a little bit easier? Well, Cindy Sarver and I are unpacking a treasure trove of automotive life hacks and maintenance tips that promise to fine-tune your vehicle know-how. It's all about the little things, like the joy of wireless phone chargers liberating us from the snare of cords, and the quest for that perfect car coat hanger that marries elegance with practicality. Cindy's stories from the parts department at Mercedes-Benz bring a s...
Mar 26, 2024•23 min
Join Cindy Lawrence as she delves into the world of oil, fuel and air longevity with Ann Griffith from Waterman Bank, and Brian Trigalet from Wynn’s Products. Get ready to revolutionize your understanding of car maintenance beyond just oil changes. From engine health to fuel quality, this episode is a treasure trove for car enthusiasts looking to extend their vehicle's lifespan. In this episode, we explore the importance of regular vehicle maintenance, drawing parallels between caring for your c...
Mar 12, 2024•45 min
