New Approaches for Managing Student Mental Health Crises

EAB’s Brooke Thayer joins Matt Mustard to talk about how schools are managing student mental health crises. The two urge university leaders to reexamine everything from student outreach to how counseling centers are staffed to whether campus security is using the right de-escalation techniques. Matt and Brooke also discuss the importance of developing differentiated response models to keep students safe and supported while leading with empathy.