Michel Falcon, Keith Ferrazzi, Rand Selig | Office Hours: The Human Experience

Michel Falcon Michel Falcon is a hospitality entrepreneur behind successful restaurants in Toronto and New York. Not a chef, he specializes in operational excellence, company culture, and top-tier customer experiences. Before diving into restaurants, Michel was a solo consultant, advising major brands like JP Morgan Chase, Verizon, Subway, and Lexus. Michel launched Brasa Peruvian Kitchen during the pandemic, transforming a challenging situation into an opportunity to highlight his heritage. In line with his people-first philosophy, as articulated in his book, People-First Culture, he emphasizes the importance of prioritizing employees to foster a successful business environment. Keith Ferrazzi Keith Ferrazzi is a renowned executive team coach, keynote speaker, influential thought leader, and founder of Ferrazzi Greenlight. With over 20 years of experience, he has coached Fortune 500 companies and unicorn startups, challenging traditional work models to foster deeper connection and enhanced collaboration through a revolutionary shift from leadership to "teamship." Rand Selig Rand Selig, an accomplished entrepreneur, coach, scoutmaster, board member, and roll-up-your-sleeves conservationist, shares his extensive expertise in this book. With an MBA from Stanford and undergraduate degrees in mathematics and psychology, he excels at managing complex projects globally. He is relentlessly positive and believes he can design his own life and others can, too.