Unlock the secrets of local SEO and more for extended stay for hotels! We’re joined by Gordon Liametz, founder and CEO of Digital Escape, who breaks down actionable steps to make your hotel stand out in local searches. Whether you’re managing an independent property or a branded hotel, this conversation reveals how small changes can drive big visibility. Tune in and learn how to position your extended stay property as a top choice in your area! In this episode, you’ll learn: • Local SEO Basics –...
Nov 07, 2024•33 min•Season 1Ep. 14
In a recent study hospitality was shown to have the highest rates of addiction across any industry. Cesar Wurm is back to share his struggle with addiction and how he has overcome them. He is aiming to help other people struggling with his book "The Powers of Addiction: Finding Freedom in Recovery"
Nov 06, 2024•39 min•Season 8Ep. 905
🎙 I’m at The Hospitality Show floor with special guest Scott Strickland, Chief Commercial Officer of Wyndham Hotels & Resorts! They discuss Wyndham’s cutting-edge technology, aimed at improving guest experiences and boosting franchisee profits. From AI-driven interactions to new loyalty rewards, Scott reveals how Wyndham is setting a new standard for hotel technology and customer connection. Thanks to Entegra -- unmatched purchasing, unlimited performance. Explore more at EntegraPS.com 🔑 M...
Nov 04, 2024•8 min
Ian McClure CEO, Gulf Development in Dallas, Texas oversees and directs a group of affiliated real estate development and management companies with assets in fourteen states employing approximately 450 associates. He’s now betting big on extended stay, sharing his journey from retail and multifamily development into hospitality. He shares the story of developing a 30-property portfolio with Wyndham's new Echo Suites brand. In fact, he recently opened the first one! Get an inside look into why Ia...
Oct 24, 2024•31 min•Season 1Ep. 13
David Millili seemingly does it all as CEO of LodgIQ, GAIN Chairman of the Board and Host of the Modern Hotelier Podcast. Sadly, it all comes to end tonight as he stoops to the lowest level possible by joining Glenn, Craig and Dave for some cocktails and laughs on Friday Night Audit.
Oct 19, 2024•1 hr 2 min•Season 5Ep. 155
How are client experiences curated across different industries? How can the brand experience and market positioning be effectively reflected? What are the key ingredients for a successful client experience? Jochen De Peuter, from EHL Advisory services, is here to answer these questions and more for a jam packed show.
Oct 18, 2024•20 min•Season 8Ep. 904
Last week at The Lodging Conference, Kevin F. Dailey, COO of LivAway Suites, and I discussed the rapid growth of this new extended stay brand 🏨 aginst the context of LivAway Suites, developed by West77 Partners. They're planning nationwide expansion. Plus, the sold-out success of their first hotel in Salt Lake City to the strategic expansion across the U.S., this conversation offers invaluable insights for investors, developers, and hospitality pros alike! Key discussion points: The incredible ...
Oct 18, 2024•6 min
Lisa Lombardo, MPA is President at ARK , where she’s passionate about creating a thriving, people-first culture in hospitality. Lisa shares how focusing on team happiness and growth not only improves relationships but also enhances business performance. 💡 People-First Leadership: How ARK focuses on people for better relationships, reputation, and returns 🔥 Culture in Practice: Why it’s important to define, program, and measure company culture 📊 Growth in 2024: Expanding the team, portfolio, a...
Oct 17, 2024•5 min
At The Lodging Conference , Ryan Bosch of Arriba Capital and I discussed the latest trends in hotel development and how it’s affected by interest rates, market shifts, and hospitality industry development strategies. Whether you're a seasoned investor or just curious about the future of hotel construction, this conversation offers key insights on what’s coming next. Key discussion points: Current interest rates 📊 and their effect on hotel development 🏗️ Why 50 basis points isn’t enough for a m...
Oct 17, 2024•3 min
One thing every hotel wants to do is create a positive, memorable experience for their guests. Every hotel has its unique challenges to accomplish this goal. Ashley Ewing Parrott, Principal at AEP Hospitality Consulting & The Saturday Crowd, has helped hotels accomplish just that and she is here to share some of her tips.
Oct 16, 2024•35 min•Season 8Ep. 903
During The Lodging Conference, I finally spoke with legendary hotelier Bakulesh "BUGGSI" Patel to discuss how shifting markets are creating new hospitality industry opportunities. Buggsi shares his investment strategies and offers advice on finding under-the-radar hotel deals that can generate significant returns. 🔥 Buggsi Patel’s investment strategy: How he's capitalizing on institutional assets and market shifts 💡 CapEx insights: Why some hotels are primed for renovation and profit 📈 8-9 ca...
Oct 16, 2024•7 min
Continued coverage from The Lodging Conference 2024 where I chatted Joseph Bojanowski, President of PM Hotel Group. We discuss key strategies hoteliers are usong to combat rising costs and labor shortages by leveraging technology to enhance guest experiences and improve the bottom line. Learn how the PM team are navigating industry challenges with innovative approaches to drive profitability. *Hotel margins are under pressure due to rising labor costs and declining RevPAR. *Strategies to enhance...
Oct 15, 2024•7 min
More from The Lodging Conference 2024. Rob Smith, the newly appointed CEO of Stonebridge Companies, shares his thoughts on state of the hotel business, his vision for Stonebridge, how he plans to lead the company, and the challenges and opportunities facing the hospitality industry today. Key Points: • Rob Smith discusses his first 90 days as CEO of Stonebridge Companies. • Insights on focusing on the people, process, and ownership expectations. • Key strategies for improving top-line performanc...
Oct 15, 2024•6 min
At The Lodging Conference I spoke with Sloan Dean, CEO of Remington Hospitality to discuss key hospitality trends. We talk labor costs, AI’s impact on the workforce, and the future of foreign travel in the US. Key Takeaways: 2024 Outlook: Interest rates are falling, and wage inflation is cooling, providing relief for hotel operations. Labor Costs: Wage growth is slowing, which is crucial since labor is the biggest expense in hospitality. AI & Productivity: AI is not yet job-eliminating in ho...
Oct 12, 2024•7 min
During The Lodging Conference, Glenn Haussman speaks with Rob Leven, Chief Investment Officer and Principal at TPG Hotels, to discuss the evolving hotel economy post-COVID and where real opportunity is uncovered. From shifting travel trends to capital investment strategies, Rob shares expert insights on how TPG Hotels & Resorts is navigating the new normal. Key Highlights: • Post-COVID hotel economy recovery: What’s next for the industry? • How interest rates and market conditions are drivin...
Oct 12, 2024•6 min
We’re diving deep into extended stay hotel profitability with International Hospitality Technology Hall of Famer Cindy Estis Green, the Co-founder and CEO of Kalibri Labs. We’re joined by cohost Doug Artusio, Founder of the Extended Stay Lodging Association, to explore how data-driven insights are reshaping the extended stay market. In this episode, we cover: Kalibri Labs: Gathering data from 30,000+ hotels for unmatched RevPAR insights Why understanding the composition of demand is crucial for ...
Oct 10, 2024•28 min•Season 1Ep. 12
The President of Staypineapple Hotels Dina Belon, and Pineapple loving Dr. Producer Suzanne join Glenn and Craig for pineapple inspired cocktails and bad jokes that cut to the core. See, like that one.
Oct 05, 2024•1 hr 4 min•Season 5Ep. 154
Join Glenn as he visits the legendary Mohegan Sun, a property he's been visiting since it opened in 1996. Jesse Sturges, Director of Strategic Marketing at Mohegan Sun shares evolving marketing and operations strategies at one of the most iconic casino resorts in the country. Main Takeaways: • The evolution of Mohegan Sun since 1996 and how it continues to adapt. • How Mohegan Sun leverages its unique attributes, from the Connecticut Sun WNBA team to live events and expos. Yes, I saw Phish there...
Oct 05, 2024•24 min
In the latest Hotel Business Hot Topics session, “Smart Technology: Solutions for Higher Profitability and GS Scores,” in partnership with Procell InSite , Glenn Haussman , founder/host, No Vacancy Live podcast, joins a panel of industry leaders to discuss how the right technology can improve hospitality operations, help the bottom line and improve guest satisfaction scores. Watch the video here: https://hotelbusiness.com/smart-technology-solutions-for-higher-profitability-and-gs-scores/...
Oct 02, 2024•1 hr
Tom Groebe is a hotelier, content creator and rising superstar. Glenn and Craig ask why he would come on Friday Night Audit. Grab a drink and join us for some happy hour laughsto kick off the weekend.
Sep 27, 2024•1 hr 3 min•Season 4Ep. 153
Are interest rate cuts about to shake up the hotel industry? Our latest podcast dives deep into this hot topic with Anthony and Glenn! 📉 Here’s a taste of what we discussed: Will a half-percent rate cut really change the game for hotels? How are rate cuts greasing the wheels for hotel deals and lending opportunities? As we approach 2025, why are rising salaries, taxes, and expenses concerning hotel owners? The big question: What happens if transient demand softens, while group business thrives?...
Sep 26, 2024•36 min•Season 8Ep. 902
In this episode of No Vacancy Live, Glenn has a phenomenal guest— Monika Nessbach - NCIDQ, RID, MBA, IIDA from DESIGNBAR . Together, they discuss the evolving world of hotel design, including experiential spaces, biophilia, and how social media is reshaping how guests interact with hospitality environments. Tune in as Monika shares her insights on: The importance of Instagrammable moments and how they create free marketing for hotels. Shifting from static design to dynamic, film-like spaces that...
Sep 24, 2024•30 min•Season 8Ep. 900
Interim CEO of the American Hotel and Lodging Association (AHLA), Kevin Carey shares the latest legislative updates impacting the hospitality industry, including upcoming per diem rate increases and some insane and controversial potential legislation in New York City. Key discussion points include: Per Diem Rate Increases: Effective October 2024, lodging and meal allowances for federal travelers are rising, directly benefiting hotel businesses. Government Business Opportunities: How hoteliers ca...
Sep 23, 2024•20 min
Join Glenn and Craig for a “hilarious” and laid-back episode of Friday Night Audit, our Happy Hour Comedy Podcast! This week, we’re thrilled to welcome Michael Koch from the Michael Koch Group, a first-time guest who brings a wealth of experience and a great sense of humor. Grab your favorite drink and get ready for some real-time networking, funny stories, engaging conversations, and not so good one liners. 🍻 In this episode: Meet Michael Koch: Discover his journey from the military to working...
Sep 21, 2024•1 hr 5 min•Season 4Ep. 152
Designer Paul Bishop shares his expertise on creating unforgettable hospitality experiences. From his work in Dubai's iconic developments to his latest projects, Paul discusses the power of design in shaping memorable guest journeys. Discover how he blends creativity, functionality, and storytelling to craft unique and captivating spaces. Learn about the latest trends in hotel design, the importance of immersive experiences, and the challenges and opportunities in the evolving hospitality landsc...
Sep 20, 2024•33 min•Season 8Ep. 899
Join us in this insightful episode as we dive into the fascinating journey of Paul Novak, a seasoned hotel industry veteran with over 54 years of experience. Paul shares his story, from his early days in hotel development to his involvement with the extended stay segment, including his experiences with iconic brands like Marriott, Residence Inn, and Woodspring Suites. Discover the secrets behind his success, the challenges he faced, and the discipline required to thrive in the ever-evolving hosp...
Sep 12, 2024•32 min
Jeff Thomas is VP of Marketing at My Place Hotels. We chatted about the unique marketing strategies required for extended-stay hotels. Recorded during the My Place Hotels Annual Conference, this episode covers: • How My Place leverages its brand website and OTAs to attract long-term guests. • The importance of storytelling in creating an emotional connection with potential guests. • New technologies like virtual tours to enhance customer online experiences. • Insights on marketing to constructio...
Sep 12, 2024•8 min
Ryan Rivett, is not just a CEO but the driving force behind My Place Hotels. We discuss discuss the incredible growth and vision of the brand. From the company's 6th convention to the introduction of "My Place 3.0" and the future of the conversion brand Trend, Ryan talks about the company's unique approach to blazing new trails, how they are empowering the next generation of leaders, and the importance of partnerships and delegation. Main Points: Growth and excitement at the 6th My Place Hotels ...
Sep 11, 2024•6 min
Irene Roberts, VP of Loyalty at My Place Hotels of America, and I are kicking off the My Place 2024 Conference in Tucson. We discuss the significance of guest loyalty in the hospitality industry, particularly in the economy sector. Irene shares how My Place Hotels’ loyalty program, Stay Rewarded, enhances the guest experience by offering immediate rewards for long-term stays. We also discuss the challenges of encouraging hotel participation, the program’s success with over 310,000 members, and f...
Sep 11, 2024•4 min
Mike Stengel is back and he brings the new GM for the Gaylord Pacific Resort & Convention Center to talk about all the amazing things happening with this project.
Sep 09, 2024•40 min•Season 8Ep. 898
