No Show

Jeff Borman and Matt Brown•www.noshowpod.co

No Show is about the business of travel: hotels, tourism, technology, changing consumer tastes, the conference industry, and what you actually get for $50 worth of resort fees.

Hosts Jeff Borman and Matt Brown explore the intersection of design, architecture, place, emotion, and memory. When we travel, we pass through these intersections, supported by a massive business infrastructure and a fleet of dedicated (and patient) service professionals.

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Episodes

All Work And No Play: Hotels In Hollywood

What do movies and TV shows get universally wrong about hotels? What do they (occasionally) get right? What movie hotel would we want to visit? Wait, Stanley Kubrick never filmed a movie outside of the UK? Links: The design team that worked on interiors at the Park Hyatt Tokyo: https://superpotato.jp/en/ The inspiration for The Shining's Overlook Hotel: https://www.stanleyhotel.com The Andaz West Hollywood: https://lucire.com/2021/1013vo0.shtml

Aug 02, 2022•22 min

Who's In Charge of Airports?

Executive Vice President at Airports Council International-North America Matt Cornelius tells us where the buck stops at airports, and explains how they really run. Also, what's the best-run airport in America?

Jul 19, 2022•25 min

Where Would We Build A Hotel?

We just inherited a boatload of cash with one deeply eccentric stipulation: we have to build a hotel with it. But where? And why? And in which places does Jeff tell Matt we definitely CANNOT build one? And wait, somebody's building a hotel in Antarctica?

Jun 28, 2022•25 min

Interview: Greenview CEO Eric Ricuarte

Jeff talks with Eric about Greenview 's role as the world’s leading provider of sustainability programs and data management for the hospitality and tourism sector. What's the current narrative around sustainability in tourism, and where can you make a difference as a hotel owner and a responsible traveler?

Jun 08, 2022•19 min

Why don't Google and Amazon take over online travel?

They're big and they buy things. Why aren't the tech giants taking over online travel ? Or maybe ... they already have!? We also talk about the illusion of choice when it comes to booking online. Major players like Expedia gobbled up other travel sites, so when you're shopping around, often you're just browsing different floors of the same department store. Plus, it's only a matter of time before Airbnb starts listing hotel rooms. What's stopped them so far?...

May 03, 2022•23 min

Rise of the OTAs

Online Travel Agencies - a euphemistic way to describe the robots that (maybe) help us find deals on hotels, plane tickets, and a growing number of other travel-related services. How did the Expedias of the world get so dominant? What do hotels actually think of them? How does everybody (except you) make money off them?

Apr 13, 2022•29 min

LARC President and Co-founder Ryan Meliker

Lodging Analytics Research & Consulting issues a quarterly U.S. Lodging Industry Outlook that's essential reading in the hotel business, and Ryan stops by to talk about LARC's Q1 report, coming trends in 2022, markets to watch, the pandemic's impact on commercial real estate, Airbnb regulation, and the Tuscan sun. See what else LARC is up to at https://www.larcanalytics.com

Mar 22, 2022•46 min

The Mouse Wets Its Beak

What's it like to work in the orbit of the most famous theme park in the world? We're in the midst of Disney World's 50th Anniversary, and it got us thinking about all the usual stuff: utopia-building, timeshare economics, land use in central Florida, job reports, tourism dollars, Westworld, civic ecosystems, the Orlando airport. Just your typical winter vacation daydreams.

Mar 14, 2022•25 min

Listen all y'all, it's a CABOTAGE!

This week our crystal ball is crystal clear. The unholy union of Frontier and Spirit Airlines got us thinking: what if a wisecracking genie appeared and gave us three wishes to change the airline industry? Fees, genuine competition (that's where the archaic yet lyric-friendly "cabotage" comes in), passenger comfort ... it would be a whole new world!

Feb 22, 2022•27 min

The World's Most Prized Passports

Which passports give you the most juice, and why? We get into passport rankings, how politics and economics affect those rankings, underrated and "golden" passports, and the ups and downs of traveling to China.

Feb 02, 2022•23 min

Does the world still want CES?

Shortened schedules, pruned expectations, and fewer exhibitors didn't stop one of the world's biggest trade shows from bringing in the new year. But in a world of stricter health precautions, new travel restrictions, and changing tastes, can CES change too? Does it even need to?

Jan 10, 2022•25 min

Fake Listener Mailbag

What was the most overused word in hotel marketing in 2021? What will be a hot destination in 2022? What was the biggest ah-ha moment in tourism economics this year? What are good ways to keep up with the industry? What's a sneaky trend nobody's talking about (but should)? What's the best state fair? What luggage should I buy? And more! Links mentioned in the episode: The Points Guy https://thepointsguy.com View From The Wing https://viewfromthewing.com BTN Daily https://www.businesstravelnews.c...

Dec 18, 2021•28 min

Was Thanksgiving an Enticing Travel Appetizer for Christmas?

Black Friday, Cyber Monday, Small Business Saturday...welcome to the Advent Calendar of Capitalism! Everybody has ambitions to "own" a shopping day. Why not travel? And between Omicron and lingering pandemic wariness/weariness, what's going to happen to hotels 3 weeks from now? Also, Question of the Week: What’s the worst night during the holidays for a hotel manager?

Dec 06, 2021•21 min

What's With All The Resort Fees?

It happens every time, that feeling of resignation and frustration when you're checking in/checking out and there's this laundry list of fees below the price you had stuck in your head when you booked the hotel. What are resort and destination fees, are they really "deceptive," and are hotels and travelers stuck with them forever?

Nov 15, 2021•23 min

Expedia Hacks and Never Ordering Fish on Monday

Expedia and ARC just released their annual 2022 travel hacks and it got us thinking about why hotel and flight deals happen when they happen, how work and leisure schedules are changing, and Anthony Bourdain's maxim on why restaurants push seafood on Mondays.

Nov 01, 2021•28 min

What exactly is the IATA?

Every day there’s a flurry of articles about how the hotel and travel industry are trying to rebound and readjust to covid-era life. When there’s talk about speeding up that rebound the topic invariably touches on vax passports and why they’re so hard for a decentralized system like the U.S. to do. One body that shows up consistently in these conversations is IATA, the International Air Transport Association. Ok, so, what is the IATA, what is its mandate, can it help the state of international b...

Oct 18, 2021•23 min

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