¶ Addressing Overtourism
Hi everybody . It's no Show . I'm Matt Brown , joined as always by Jeff Borman . We are talking today about overtourism . It's a sprawling topic that everybody in the travel business has opinions on . Tourism as an industry makes up around 10% of global GDP . In 2023 , 27 million new jobs were in the travel and tourism sector alone .
According to the World Travel and Tourism Council . Much of overtourism you know , as we've been talking about this leading up to this episode is marketing . Right , you know Venice , it's amazing , but it sort of got enshrined as amazing Things that you think you have to do when you visit a place .
I have to go to Times Square , and I always beg people when they come to New York City do not go to Times Square . Most New Yorkers universally recognize it as the least attractive place to visit . That doesn't stop a single person from wanting to go see Times Square when they come here . They have to go . Jeff , what do you think about us ?
What do you think about overtourism ?
I think , first of all , the 27 million new jobs we need to identify . These are not just jobs . These are very meaningful jobs . Most Americans may not always see it this way , but when a hotel is built outside the US , these are jobs that directly lift people from poverty . They require no degree , no skill set beyond a great smile or work ethic .
Opening a large hotel in Barranquilla , colombia , would directly pull a thousand people , and indirectly many more , into a better existence right , a better life for those people . As global brands reach those destinations , a culture of racial and gender equality are often introduced .
Health benefits and education programs and things we take for granted in the West are introduced . So it's not just 27 million jobs . There are 27 very significant jobs for affecting lives .
I think that needs to be at the start of the conversation over tourism recognizing that the massive humanitarian benefits of tourism are really what's driving what we're now calling a problem .
Let's dig into some of the ways that regions and cities and public-private groups are trying to tackle over tourism . Let's just get some of these . Let's do a little table setting here before we dive in , and one of those ways is tourism tax . Now , I'm not opposed to a tourism tax per se .
If you're going to visit Venice , you pay an extra $20 at the city gates to come in and I think on paper that sounds like an easy way to generate revenue , but it does squeeze budget travelers even more and it makes expensive places even more expensive , and I feel like it's a band-aid . What do you think about tourism tax ?
I think we kind of have to step up a level . On the tourism tax . I'm not against it . Why are you doing it right ? What are you trying to affect by creating a tax In New York City ? I was recently at the fabulous CWA Hotel and I got my bill .
It was a 20% tax when you added up all the New York City taxes and especially the Javits Center tax , I think , or something like that that they're calling it right . So directly pulling money from non-locals into the local coffers ? It's a classic way to do it . Listen , florida has no state income tax , mainly because they have a sales tax and tourism taxes .
Well , if you're a local in Florida , a resident of Florida , many people move there for the reason of not paying a state income tax . You can't have it both ways . So I think you just got to recognize the two together , right ? How are you going to fund all of this wonderful infrastructure that people come to visit ?
It's either out of the locals' pockets or out of the tourists' pockets , and it's a lot easier to tax the person that doesn't get to vote .
There are three destinations that we've been reading a lot about that are handling over tourism in three very different ways , Jeff . Let's talk a little bit about those . First up is Venice .
Right , they recently introduced an entry fee for those who want to visit just one day and see its iconic canals , and the overnight tax is also in effect . Supposedly it's been about a year . There's been zero impact to the amount of foot traffic , and that's what concerns Venetians on a daily basis .
Right , they've raised money to deal with the infrastructure toll that tourism takes on its fragile little city , but it's not reducing tourism , it's not reducing foot traffic and so it's not improving their lifestyle . Other places are trying similar approaches .
Right , they're setting limits in Marseille , in France , introducing a reservation system , to the number of people who can visit national parks . They're aiming to protect a cove because it's sensitive and vulnerable and degraded right . But then in Europe you go the other direction .
You have what Amsterdam is doing , where , instead of a tax , they are simply reducing flight capacity at Schiphol Airport . Right , fewer people coming in . That's how you do it . They have put an outright ban on new hotel construction . Those things like Malaga . Spain is doing something similar , only they're banning short term rentals completely .
So those different measures are more likely , I think , to give the locals what they're looking for , whereas perhaps the tax just raises the funds , but it's not helping day-to-day Venetians .
Right Like if you're traveling . If you decided you want to go to Venice , an extra 20 bucks is not going to stop you for the- .
No .
Right .
Not a chance and in fact , most people don't realize they're paying it because if you arrive by cruise , it's a part of the cruise ticket , right , when you book the package that's there .
If you arrive by plane into Schiphol , if you're still lucky enough to get on one of the reduced flights , you're going to pay that , and in fact , we actually pay this everywhere .
I think we did an episode with Matt Cornelius years ago and I think we talked on that episode about how all these fees and airport fees they're in the price of your airline ticket anyway . Right , it's already bundled up , so you don't have to pay an airport tax on arrival , but you're still paying one .
I like what Amsterdam is doing , but I think their measure directly attacks what they're trying to do . Right , and one of the reasons Amsterdam and locals are frustrated with too much tourism is also the type of tourists that they're getting .
It's not just the volume the volume is a problem but it's the type of tourists who are coming specifically for the red light district and they're looking to pull back on that .
And so one of the things they've done too even though there's a little bit outside of , you know , over tourism is they're only allowing residents now or at least this was proposed , I don't know if it actually happened they're proposing that only residents could buy cannabis to reduce the cannabis tourism .
They don't want that crowd coming from all around America and Europe to have that sort of fun , and similarly with prostitution . Again , I don't know how you regulate this , but they've put a couple of different ideas out there to make the city more livable for themselves .
The third way here that we want to talk about that's being deployed in Europe is just straight up aggression , and I think this has gotten a fair amount of coverage in the US . But Barcelona I think the citizens of Barcelona have sort of , I guess how would you describe it ? They've taken up arms , shall we say .
Spring tourists with water guns when they dine in cafes and lobbing paint-filled balloons . I heard that one . This is clearly not how you want to welcome guests of your city , which is honestly not the point . They want to make them feel unwelcome and stop other people from coming in . It's not the right way to do it .
Not only is there an ethical concern that I don't think we need to go down the path of you should probably not be throwing paint-filled balloons at anyone for any reason but it's directly not going to stop the foot traffic that gets off these large cruises . I think cruises are something we should get into because it's a different kind of tourism .
I think we'll talk about Juneau , maybe , where this is a town of 22,000 people in Alaska and on any given day the town's population can double when four big boats arrive . Right , that makes the infrastructure absolutely unlivable for those people , and so there's a couple different approaches that are going on around the world . Juneau's is quite interesting .
I think they know that the $30 million in passenger-affiliated revenue that they need in Juneau , they can't just turn that off . Their town goes bankrupt without it . Their lives change , the education system for their children changes . It lives on those tourism dollars , at the same time to enjoy living there . They've proposed what they call ship-free Saturdays .
I think this is a really good hybrid , right , you still expose the beauty of your town to people , you still gain the local tax dollars that you want for your people , but you give them at least one day of break where they can actually enjoy living there and diversion as solutions here .
Earlier this year , miami Beach actually made headlines for quote-unquote breaking up with spring break . They did this video where the city officials urged the longtime crowd of spring breakers , who descend upon Miami Beach like vultures , to just stay away . To enforce this message , miami Beach implemented curfews .
They prohibited alcohol consumption and loud music on the beaches . That's pretty radical if you've ever been to Miami Beach .
They reinforced its ban on short-term rentals , imposed strict traffic regulations during peak travel days in March I was thinking a little bit about this in the context of demarketing , you know , and it doesn't necessarily have to mean negative marketing or not accepting tourists .
It simply means directing tourism demand to alternative destinations Around 80% of France's 37 million annual visitors , all those people that congregate in just 20% of the country .
So France is trying to kind of divert people away from Paris and spread the money around , which , frankly , is better for the country's economy as a whole when you don't have a million people each day trying to get into the .
Louvre . There's only so much regulation you can do , though , right ? I mean to the Juneau example . The day after the community voted to restrict the number of ships or restrict the days of week to protect Saturdays for locals , royal Caribbean announced that it would open a new port on the other side of the island and shuttle people to town .
Right , so there you go . Juneau commerce figured it out , and it took all of ours . Right they were ready for it . I don't know if you , let's say , matt , in your example , the demarketing , uh , if you can't fly as often into skip hole in Amsterdam , do people start flying more often to the Hague and then just training up ?
Right , I mean , where people want to go , they will . Where there's a dollar to be made , people will . Business people will figure it out . When we get to the idea of what to do about these things , in my mind it starts with an understanding of what are you trying to solve
¶ Managing Tourism and Tourist Destinations
here . Right Is the existence of a place threatened . Right and Machu Picchu , a place I've been twice . I would say no one should ever be allowed to go more than once . Right , it's a very fragile place . It has too many footsteps and it's literally ruining what was built . You won't be at this pace .
Someday soon I don't know if it's 20 years from now you will not be able to see Machu Picchu . It won't exist . Not be able to see Machu Picchu it won't exist . The Galapagos Islands belongs to Ecuador . The policy there is a very hard number of people who can visit the islands At any given time . There's a hard cap .
Being in the middle of the Pacific , you can do that . It's much easier to control , but to protect the fragile ecosystem of the Galapagos . That is an absolute must , it's non-negotiable . Right you start unleashing tourism on the Galapagos ? There will be no Galapagos , so you must do it .
So I think number one is how do you deal with preventing the destruction of a place because too many people are there ?
The second thing , though , is if you're trying to impact the reduction in quality of life for the inhabitants , human or animal , like in a place like Barcelona , the city is not being threatened Like the structure of the city , gaudi's wonderful architecture , right .
It's not being threatened by so many people being there , but the lives of locals is , and the infrastructure of the city is not meant for it .
So you have to deal with that in a very different way , and I think maybe the third section , or kind of category , is if it hurts the product or the authenticity of a place , how you go about making sure that each of those threats is addressed appropriately . The solution is probably very different .
Tourism is a growth-driven industry , but supporting that growth demands investment . It demands infrastructure , beyond just adding more hotel rooms and pools . It requires spending on water systems and sewers and roads and public transportation , law enforcement , waste management , the upkeep of public spaces .
These aspects of government aren't as glamorous and aren't as easy as putting up a new hotel , frankly , and the tourism industry often overlooks those things as priorities because they're big and expensive and , on the best of days , incredibly slow to get done . Plus , you have to find time to do them .
Let's say you're going to build a new road , you got to find time to build it and then not interrupt the flow of tourists that are keeping the money coming in .
If you look at who would support a moratorium on new hotels , you'd find an unusual advocate among existing hotel owners . We don't want more supply , right , right . I think Key West is one , maybe one of the best examples of tiny Island . I don't know how many hotel licenses there are , but call it maybe a dozen or two dozen right .
A dozen big ones , maybe a couple dozen real small boutique B and Bs Right , but there are no more to be had . And that's not just an over tourism , that's not a reaction to recent over tourism passions . It's been that way for a very long time .
Okay , so . So wait a minute , so I will . Okay , I'm going to corner you a little bit . So , true or false hospitality brands ignore over tourism , because over tourism is great for business .
Uh , false . You asked the wrong question . You said hospitality brands . I said hospitality hotel owners . Right ? The owner of a hotel . If I'm one of 10 hotels in Key West , I don't want there to be an 11th or a 12th . I want that demand to be constrained . It helps me drive pricing right . You start creating more supply . Pricing power decreases .
You share the occupancy that comes in your occupancy the whole thing's bad right . You want a concentration . Occupancy that comes in your occupancy the whole thing's bad right . You want a concentration In New York City . Let's go from maybe the tiniest example like Key West to New York City , maybe the largest , probably the largest hotel market in the US .
In the last 15 years it went through a 20% supply boom , right , and it's because people , city officials and other business people realized there was so much money to be made by putting more hotels in Manhattan . But what it did initially was not great . It was , in fact , terrible for the existing hotel owners , right .
Instead of being able to charge $700 a night for a shoebox room in Times Square , now there are well more hotels in Times Square and I can only get 500 or 400 for it right Now . Airbnb and the sharing economy is the total opposite of this .
Right , I think there is a very easy way to enact some of the over-tourism complaint or to address some of the complaints of over-tourism by locals , because the sharing economy can grow exponentially . Right , it takes years to build a hotel .
Right , you'll be in planning stage and financing and construction and like , from the minute somebody , a developer , has an idea that I'm going to buy that land to build a hotel , from the minute they think that to the minute the hotel doors open it's going to be five years .
Right , especially in a place like New York where you've got , you know , a hundred different licenses you have to acquire . Right , it takes a long , long time . It takes about 10 minutes to put your place up on Airbnb .
And so what you've seen in the supply side and New York City is again a great example of this this boom in non-hotel but overnight stay supply has exacerbated these problems .
One of the things that they are doing , besides throwing paint-filled balloons at people in Barcelona Barcelona is going to cut back on and maybe even a total , outright ban on short-term rentals , because their neighborhoods are feeling degraded and you can't get into local coffee shops . So I think there is probably a lot more immediate .
I'm certain there's a more immediate solution in addressing the short-term rental economies . It's probably a better long-term solution also , and I'm going to be accused of saying that as a hotel guy .
I understand the accusation , but hotels have to operate very differently and I think more likely we'll go along with a long-term solution that balances out valuable amounts of transit in and out of a place , valuable amounts of transit in and out of a place . To the economics of who says there's a problem with over tourism .
You do have very good examples out there . The greek prime minister recently said we do not have a problem with over tourism . That economy relies on it .
But what they're going to do is they're going to try to spread it out and , matt , you mentioned this in different ways spreading In your example you mentioned trying to disperse the number of places people go , where these hundreds of millions of tourists to France only concentrate in the same places . They want to spread them out across France .
Right , I think Greece is doing something kind of like that , only it's over the course of a year . Everyone wants to go to Mykonos and Santorini when they're in Greece , but the way the prime minister presented this was it isn't a problem with them taking too many places , people .
It's that they all come in March , april , may , and these are wonderful destinations in six of the other nine months of the year too . If you're taking the approach that we're going to spread this out over a greater period of time , it's a much harder thing to do than an outright ban or a cap .
Listen , the libertarian in me hates the idea that I'm going to make a parallel with carbon offsets . But what happens if you travel off-season ? Well , is your footprint in this case , I mean it literally less invasive ? How do we reward that in a way that's not just cash ?
If it's only a matter of cash and prices , then travel just goes back to being a luxury for the wealthy , and I don't think we want that .
Let's go lightning round . Where should people definitely not go ?
This is a subject where I hold a few inconsistent beliefs , but my answer here , very clearly a few inconsistent beliefs , but my answer here very clearly , unequivocally , is Antarctica . I think it should be strictly , totally banned from non-science visitation . The only reason humans even go there is to join the Seven Continents Club . It's a box-checking exercise .
People want to come back and tell the stories and say they did it . I don't think that's a good enough reason for people to allow , you know , to allow people to spoil the last pristine place on the planet .
What's a touristy place you secretly like ?
Guilty pleasure , fort Worth stockyards . I mean , it's the Disneyfication of cowboy culture , but I love it . It's so much fun . I go every chance I can . I live in Dallas now and it's only an hour away . I was there a week ago and that was not by choice , it was a work event that brought me there . But , man , I was happy to go . I love it .
Okay , so that's domestic , International . What's a touristy international place you like ? What's a touristy international place you like ?
That I like Touristy . You know I've said Amsterdam so many times today already . I do love Amsterdam , bali . I love Bali , but it's kind of manufactured and it's sadly so . Right , it has a very authentic Hindu culture in the middle of the Pacific , but it has also , then you know , that culture has been so exploited for tourists .
It's kind of like Hawaii in that way , where you know , yes , there is culture you can go back 100 years , 200 years to find , but it's been so Disney-fied that you kind of question what's really real anyway ? What's ?
the most overrated tourist destination in the world .
¶ Debating Maldives vs Caribbean
I try to talk everyone out of the Maldives every chance I get . There's no reason to go to the Maldives . You're resort locked , literally . You fly into Mali and from there anywhere from 45 minutes to another two-hour flight because these islands are so spread out and you fly a tiny little atoll that is essentially just a resort .
So it has amazing hotels , some of the most amazing resorts in the world , but it is , if you care about sustainability , awful , and not just because , as a Europeanan or an american , you're flying 24 hours to get there , but on your way there from europe or america you have probably flown over a thousand better places to be I have a hot take the caribbean .
I think the caribbean is really overrated you know , in relation to the maldives .
I'll go to the Caribbean a hundred times . There are beautiful islands in the Caribbean . St Lucia is gorgeous right . Jamaica is incredibly beautiful . I love Puerto Rico . It has rainforest and mountain right , so I don't think the two really Maldives can't compare . There's so much more in the Caribbean .
The Caribbean is a hot exploitative mess .
If I could , live there now I'd already be there . I'd be recording this from about an hour outside of San Juan .
Wow , over-tourism , jeff . We solved it Once again .
