Moment #87 // A “captain’s call” is a decision made unilaterally by a team leader without consulting colleagues, often resulting in a massive clusterf*#k. In the majority of cases, captain’s calls are seen by their team members as being out of touch, nonsensical, and driven by self interest. This begs the question: are there any situations where making a captain’s call is appropriate and, if so, what might those be? If you want to work out when it might make sense to overrule a team member, or i...
Sep 22, 2024•5 min
Episode #316 // I'm releasing Part 2 of my interview with Patrick Lencioni today, where we're going to dive straight into how you can use his Working Genius assessment to unlock the full potential of your team ! If you’ve ever struggled with team members not being in the right roles, or felt frustration when your own work drains your energy, this tool is definitely worth checking out. Here’s what you’ll get from this episode: Learn how to leverage the six types of Working Genius to align your te...
Sep 17, 2024•24 min•Season 1Ep. 316
Performance reviews seem to have fallen out of fashion in many companies, particularly those companies that focus purely on people’s short-term needs and wants. This does your people a huge disservice, because they never gain real clarity on what’s expected of them, and whether their performance is in line with those expectations. No performance review process is perfect and, like any tool, it can be incredibly valuable in the right leader’s hands, and incredibly destructive in the wrong leader’...
Sep 15, 2024•6 min
Episode #315 // I frequently mention high performers in passing, but I don’t often talk about how to find them, how to keep them, and how to get the most out of them. Many teams never get to experience the joy of having a star performer in their midst. And the thought of leading a real superstar can be daunting… especially if you aren’t confident in your leadership ability, or if you don’t have the appetite to stretch every individual in your team. Let’s face it, genuine high performers provide ...
Sep 10, 2024•19 min•Season 1Ep. 315
Moment #85 // Enabling perfectionism creates all sorts of problems. Even though the quest for perfection sounds noble, in reality, it's mostly driven by fear of failure ! It adds an enormous amount of time, cost, stress, and complexity to any piece of work, without any material improvement in the outcome. A quest for excellence is infinitely more useful: be smart, make good decisions, and keep moving. This is why, instead of perfectionism, you should think about deploying layers of excellence – ...
Sep 08, 2024•6 min
Episode #314 // Politics exists in every organization. Some companies tolerate it more than others, and it’s not uncommon for ego-driven leaders to encourage poor behavior from their most ambitious people. Leaders who tolerate or encourage political maneuvering will find that it has a direct impact on team culture, cohesion, and performance. But politics is so ingrained in human nature that it can be really hard to identify and neutralize. Politics is the path that many leaders choose when they ...
Sep 03, 2024•21 min•Season 1Ep. 314
Moment #84 // At some stage during your career, you’ll no doubt find yourself in the position where you need to drive a turnaround in your team’s culture and performance. When you’re faced with that proposition, it’s really important to recognize that you can’t expect the same people to do things in a radically different way. If you want a culture change to be successful, the trick is to blend the best of the existing capability and culture with new ways of thinking, behaving, and performing. If...
Sep 01, 2024•5 min
Episode #313 // We’ve all heard the stories about the people who started entrepreneurial ventures quite late in life, and found success at a mature age. If nothing else, this serves as a reminder that, no matter how many opportunities you think you may have missed , there will always be more in the pipeline… if you’re open to them. There’s a lot we can learn from those who’ve gone before us, if we choose to pay attention and apply the principles to our own career growth and personal progression....
Aug 27, 2024•20 min•Season 1Ep. 313
Moment #83 // Over the last several years, we’ve seen greater integration of our work and personal lives than ever before… some would even go so far as to say it’s unprecedented . In the past, it was considered unacceptable to bring personal issues into the workplace. These days, though, we’re encouraged to bring our whole selves to work. This has made the job of a leader much more complicated, and you need to be able to handle these issues confidently when they arise. If you want to take a deep...
Aug 25, 2024•5 min
Episode #312 // Last week I leaned into the more philosophical side of my content with my 12 hard leadership truths. This week, we’re back at the coal face with a very practical episode to help you nail the 5 hardest conversations you’re likely to face as leader. This episode is super -practical… I go beyond my more general guidance on handling conflict to give you some nuanced tips for nailing each of the 5 different types of hard conversation that you’re inevitably going to be faced with as a ...
Aug 20, 2024•22 min•Season 1Ep. 312
Moment #82 // Cutting through change-resistant behavior in any team is incredibly difficult, because the people who are supposed to be driving the change – the leaders below you – are the very ones who are most resistant to the change. Let’s face it, they have the most to lose. This is why the number one predictor of successful transformation is your ability to shift the culture. The only way to do this is to set incredibly high expectations for the leaders below you – and that requires a superh...
Aug 18, 2024•5 min
Episode #311 // In this episode I cover 12 things that you’ll instinctively resist on your leadership journey. Not all of you will resist all of them, obviously. But I suspect that you’ll instinctively try to avoid or ignore at least a few of these principles. There’s no doubt in my mind that these principles are rock solid. They’re like gravity… they operate the same way on all of us, whether we believe in them or not! And they will ultimately have a huge bearing on how successful you are, as a...
Aug 13, 2024•16 min•Season 1Ep. 311
Moment #81 // During the pandemic, work became performance art for many, as they pursued the goal of looking busy, rather than actually delivering real, value-adding work. This wasn’t a particularly new innovation: there’s always been a fair share of people in the office who did exactly this—appearing to be busy while achieving little. For leaders, it has definitely become trickier to identify and deal with these people than it was in the past. How can you tell when someone is substituting the d...
Aug 11, 2024•5 min
Episode #310 // Over the last several months, a lot of leaders have told us that their companies are hunkering down, in a virtual promotion freeze… so, we poked around to see if there was any data to support these anecdotal observations, and came across an interesting statistic. According to Bloomberg, of the 68 million white collar workers in the US, only 1.3% were promoted in the first quarter of 2024 — the lowest percentage in 5 years. At times like these, it’s even tougher to stand out, whic...
Aug 06, 2024•45 min•Season 1Ep. 310
Moment #80 // Hiring really good people has always been hard. There’s serious competition for talent in many industries, and limitations in your potential candidate pools that arise from your geographical footprint, your industry, and the public perception of your brand. But, even when you do get the right people to turn up at your front door, there are factors at play that may prevent you from achieving the best hiring outcome. How do you ensure that you’re getting access to the best talent, an...
Aug 04, 2024•5 min
Episode #309 // We rarely do interviews on No Bullsh!t Leadership . But when Patrick Lencioni ’s team reached out to us earlier this year, we jumped at the opportunity to have him join us on the podcast. Patrick Lencioni is a global thought leader, who has established himself as one of the preeminent thinkers of our generation in the field of leadership and organizational behavior. Pat has written more than a dozen books, which are incredibly easy to absorb and apply – some of the most practical...
Jul 30, 2024•39 min•Season 1Ep. 309
Moment #79 // Over the course of your leadership career, you’ll deal with people from all walks of life, many different cultures, and a range of socio-economic backgrounds… and you’ll see just about every dimension of human frailty. As part of this melting pot,you’ll lead many people who have substance abuse and mental health issues. Learning to recognize and deal with these (without crossing a line) is often incredibly difficult. If you want to take a deeper dive into how you can manage these c...
Jul 28, 2024•5 min
Episode #308 // It’s pretty rare that you’re faced with a decision that’s final or irreversible. And when one comes along, it’s normally pretty easy to recognize — you can sense the gravity of the moment, and the potential consequences that lie ahead. But, as I look back on my experiences, some of the most significant decisions I’ve ever made, in terms of my life direction, didn’t seem to be that big a deal at the time. I made them using a liberal dose of gut feel , not suspecting for a moment h...
Jul 23, 2024•18 min•Season 1Ep. 308
Moment #78 // Most successful founders face a problem as their business grows: the attributes that made them successful in the first place (e.g. innovation, hard work, tenacity, sales skills etc.) become obstacles to future performance. Many unintentionally create a family culture . This might feel really nice, but it’s often mutually exclusive with the disciplined, constructive culture that ultimately underpins exceptional performance. Whether you’re a business owner, or just trying to work out...
Jul 21, 2024•5 min
Episode #307 // There’s a lot to be said for having confidence. It’s an essential ingredient for any leader who aspires to lift their people to greater heights. Without confidence, it’s difficult to effectively execute on even the most fundamental tasks that competent leadership requires. Confidence is incredibly valuable… and you can’t fake it! But, I feel as though it’s been getting a bad rap lately — confidence comes with a range of negative connotations, and those who are less confident ofte...
Jul 16, 2024•20 min•Season 1Ep. 307
Moment #77 // We’re all driven, to a greater or lesser extent, by unconscious biases. These invisible forces hijack our cognitive processes, and impair our decision-making capacity. The only way to break free from the bonds of unconscious bias is to develop an acute awareness of the ones that affect you… especially when the pressure is on! In this Moment, I look at five of the most common biases that I see play out, even in the most intelligent, capable, experienced executives I work with. If yo...
Jul 14, 2024•5 min
Episode #306 // I’ve always been fascinated by people who transcend the limits of human performance, in any field. They lead the way, expanding our perspective on what’s possible and giving us something to aspire to. When we look at the microcosm of our own team’s performance, we are the ones who get to choose the standard, so it’s useful to reflect on what each of us perceives to be exceptional performance . Unfortunately, so many leaders bandy around the term “high performance” that it’s at ri...
Jul 09, 2024•19 min•Season 1Ep. 306
Moment #76 // If you want to build a team that outlasts others, you need each and every individual to be comfortable under pressure. And this starts with you . You set the tone for what happens in times of stress, pressure, and crisis. It’s important to show your people the way, leading by example… but the prescription for them is exactly the same as it is for you. The golden rule is - Don’t let your people avoid adversity – build it into their day! In this Moment, I give you 5 key tips to build...
Jul 07, 2024•5 min
Episode #305 // Over the last decade, there’s been a creeping trend for CEOs to weigh in on social issues, making their private stance very public. This has now almost become an expectation of high-profile corporate leadership roles. But when CEOs air their personal views on social issues, it also anchors their company, brand, and every stakeholder associated with it, to that position. Some of these are laudable, timely, commercially effective, and entirely consistent with the brand. Others rang...
Jul 02, 2024•24 min•Season 1Ep. 305
Moment #75 // Many people rate public speaking as one of their top fears. And even though they may learn to push through and suck it up, it’s only a rare few who actually manage to reach the point of mastery, where they completely transcend their fear. In my experience, the primary skill you need to develop is not public speaking - it’s your ability to think on your feet. In this Moment, I give you my fail proof exercise to build your confidence and competence in presenting – whether it’s just y...
Jun 30, 2024•5 min
Episode #304 // There are many things that can go wrong between when we utter the words, “ Let’s develop our corporate strategy ” and the words, “ How did we perform last year? ” I get a lot of questions about the strategy process, and one thing has become really obvious to me — very few people realize how many moving parts there are… not just in developing a sound strategy, but also in setting up the environment for successful execution of that strategy. One of the biggest problems with strateg...
Jun 25, 2024•22 min•Season 1Ep. 304
Moment #74 // Communication is an incredibly important element of leadership. How you talk to your team, how you deliver a presentation when you’re in a room full of important people, and how well you connect one-on-one with your direct reports can all have a huge bearing on your performance, and your personal credibility. Knowing how to convey complex information in a manner that’s tailored for your audience is critical. In this Moment, I give you my 7 hot tips for communicating in a way that’s...
Jun 23, 2024•5 min
Episode #303 // We know that problem solving is a critical part of leadership life — we spend a lot of time on any given day solving our own problems, and helping our people to solve theirs. As you’ve no doubt learned, though, there are problems and there are… problems . It’s important to know how to leverage good problem solving techniques. But it’s equally important to manage your head space so that your biggest leadership problems don’t take over your whole life. Wicked problems don’t come al...
Jun 18, 2024•20 min•Season 1Ep. 303
Moment #73 // I talk a lot about high performance. But what about the people who find themselves doing relatively mundane, repetitive, or low-skilled jobs? We tend to imagine occupations like cleaners, fruit pickers, and production line workers when we think about mundane jobs. But many people in your team could also be doing some mind-numbing work, to fulfill the less-glamorous requirements of their role. In this Moment, I give you my six hot tips for leading people to do the sh!t jobs. If you ...
Jun 16, 2024•5 min
Episode #302 // One of our dedicated listeners, Jonathan , observed that a number of culture killers can be described by words that end with the suffix, “ -ism ” . He rattled off a couple to get me started — nepotism , narcissism , and favoritism. He suggested that I should create a podcast episode based on these, and other “ -isms ” that negatively impact team culture and productivity, so I’ve come up with my list of seven big culture killers. This episode’s pretty straightforward — I explain e...
Jun 11, 2024•18 min•Season 1Ep. 302
