Security report writing is often a challenging task for security team members. In this episode expert Robert C. Smith and host Manny Marquez discuss five simple steps you can take to greatly improve your report writing skills.
As a security guard, you may have asked yourself, “Can I be personally liable if _________(fill in the blank)”? “Can I be sued if ….?” The answer is always “YES.” Learn how to limit your personal liability by listening to this episode of The Nightlife Security Podcast. In this episode, expert Robert C. Smith and host Manny Marquez discuss what liability guards are exposed to and how to limit potential unwanted liability issues. Every security guard needs to listen.
The conclusion of a night of revelry is often signaled by the "last call," a critical juncture for both hospitality staff and patrons. While it marks the end of the workday for employees, for customers, it is the last opportunity to indulge in the evening's festivities. However, if not managed correctly, it can also be a time of heightened risk, leading to potential legal issues and liability. In this informative podcast, experts Robert C. Smith and Manny Marquez explore the best practices for e...
The time to plan and train for an active shooter situation in your venue is now! Listen to NSC's team of Robert C. Smith and Manny Marquez discuss the mass shooting in Colorado Springs Club Q and how venue operators should use this event as one more lesson to train your team today. While it is highly unlikely your venue will ever experience an active or mass shooter situation, why not plan and prepare for it? Your hospitality team and your guests will thank you...and it could save lives one day....
Hiring hospitality security guards can be challenging, especially in a post-COVID era. Listen to NSC's team members Richard Bistline, Ph.D., and Manny Marquez discuss how to find, retain, and maintain hospitality security professionals.
Responsible Alcohol Service is an ongoing effort for many hospitality operators. It requires constant attention, a solid training program, and sound policies and procedures. Listen as Manny interviews Robert Pomplun, Chief Learning Officer & Founder of Serving Alcohol Inc. Serving Alcohol Inc offers comprehensive online training solutions for hospitality operators.
Operating a hospitality venue during COVID-19 and mandating patrons wear face masks creates many challenges for operators, especially when some of our guests refuse to abide by the rules. As operators, it is our responsibility to protect our team members and our guests against the spread of COVID-19. Having clear guidelines, policies, and operating procedures in place is a must. Then, we must train up our team members who are charged to enforce those guidelines. This episode covers what you need...
Knowing the difference between witnessing the normal behavior of a casual hook-up and preventing a sexual assault can sometimes be a difficult task. There are fine lines and subtleties that the novice guard may not recognize. When do you step in if you suspect there is potential for an assault to take place? Listen and learn some more about what Robert and Manny have to say about detection, prevention techniques, and how to protect your guests....
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Do you have an issue with drugs in your club? Chances are drugs are present and are being used by both your guests and employees. Some owners may be oblivious, some may be aware, or worse some may deny they are present. In this episode we talk about steps to take to help you confront, deal with, and curtail the use of drugs within the walls of your establishment....
Just how many security guards should your venue have on staff at any given time? We here at Nightclub Security Consultants get asked that question often. In this episode we give you some great guidelines on determining just how you should staff your security team. [...]...
Should You Have Armed Security at Your Venue? Robert and Manny discuss this sometimes challenging and controversial topic. We find that the trend in the industry is that things are getting more violent for bar and club owners. Are you thinking about hiring an armed guard? What are some of the reasons to consider hiring an arm guard for your venue? If you decide to hire arm guards what are some of the things you should do and think about? Shout-outs! Thank you to Henry’s Pub , , Tavern at the Bea...
Flip-flops | Interview of Chris Lenahan of OpeningABar.com Live from The Nightclub & Bar Show 2014 , we interview Chris Lenahan, Nightclub Design Expert, Author of The Little Black Bar Book, and creator of My Venue Tracker. Shout-outs! Thanks to Joachim for the great feedback. “...By now I've read every one of your blogs, listened to all the podcasts (At this point a huge thank you for your awesome work!)..." Good luck with your ongoing quest for knowledge. We are glad to have you as a loyal lis...
NCB Show 2014 | Interview of Dave Eames Pres. Black Diamond Radio In this show Robert and Manny recap thier experience at the 2014 Nightclub and Bar Show and Interview the President and CEO of Black Diamond Radio, Dave Eames. Shout-outs! Thanks to Big Wangs , Loaded Hollywood , EagleLA , and Lure for attending our California PSO Training event in Los Angeles hosted by Loaded Hollywood . Special thanks to PJ Brill, Owner and Fran DeAngelo, General Manager of Loaded Hollywood for hosting the event...
Understanding Legal Use of Force “Part 2 of 3” | Pre Nightclub & Bar Show 2014 This is part 2 of a 3 part multimedia series in conjunction with Bar Biz Magazine and Nightclub & Bar Show 2014 . This episode we discuss the very important topic of understanding legal use of force by venue security and how to limit your liability and avoid unwanted and costly issues. Too often owners and guards find themselves in hot water when they don’t comprehend this all too important aspect of our profession. S...
Soup to Nuts | Confiscating Fake or Borrowed IDs Is it legal for a doorman or alcohol service worker to confiscate a fake or borrowed ID? Robert and Manny address this often confusing and controversial topic and clear the air on what your legal right is. Manny introduces Robert to the term “soup to nuts”. Shout-outs! NSC says thank you to Double Deuce and Whiskey Girl of San Diego for becoming our most recent clients. We will be providing the two sister venues with our full service line up. We a...
Dress Code for Your Venue | Brian Rizzo Shot Dress Code for your venue! Do you have one? Having trouble with your current dress code policy? Are you considering one? Robert and Manny discuss important considerations, best practices, and some commonsense policy when it comes to a dress code for your bar or nightclub. Shout-outs! Sycamore Den – San Diego – NSC would like to say thank you to Eric Johnson, General Manager at Sycamore Den, and his team for using our Online California PSO Training. If...
Justin Bieber | Terrorism Awareness | Nightclub and Bar Show 2014 Justin Bieber in the news – what does that mean for nightclub security and liability? Robert and Manny start the discussion on terrorism and the nightclub and bar industry. We figure it is time to ask the question of when are going to start talking about it? Also, the Nightclub and Bar Show is coming up in March, are you going? The Shout-outs! The Verant Group of San Diego – NSC would like to say thank you to Dave Jones and his te...
Handcuffs and Nightclub Bar Security Does your security team use handcuffs? Are you considering the use of handcuffs for your security team? Robert and Manny discuss what you need to know about their use and important considerations when using them. Shout-outs! Special thank you to General Manager Jeff Wylie at AKBAR of Los Angeles and his team for their hospitality in hosting our most recent California PSO Training event. You’re the man Jeff! In The News! The video footage has been released fro...
Video Surveillance Cameras and Nightclub Bar Security Do you currently utilize video cameras in your venue? Are you thinking about installing them? Robert and Manny discuss the good, the bad, and the best practices surrounding video surveillance cameras in your bar or nightclub. Shout-outs! Special thank you to Sean Mattix, Food and Beverage Director, and the team of the San Diego Marriott Gaslamp Quarter for hosting our most recent California PSO Training event. It was a fantastic event. Thank ...
Should Police Officers Work as Doormen at Bars and Nightclubs? Robert and Manny explore the question of whether or not off-duty police officers should work as doormen at bars or nightclubs. This is a follow up to Robert C. Smith’s blog on the same topic. You can see that blog titled "Cops as Guards" here. There are several pros and cons. Listen to what we have to say about it in this week’s podcast. In The News! Fatal shooting at Las Vegas club raises questions about security, gun polices. Rober...
Security Customer Service - 5+5 Powerful Tips from Robert and Manny Customer Service is at the core of any hospitality business - and it is only a venue’s team that can deliver a personal touch that keeps guests coming back. Your security team is an integral part of delivering a favorable guest experience - but many times they are the cause of a negative one. Not only is a hospitable team good for business, but it could prevent a violent incident. Listen to this week’s podcast and find out what ...
Hiring Security – Best Practices Hiring the right people for your organization is never easy. Hiring the right security guard is even more difficult! You need to find the right individual to protect your guests and your business without causing more potential liability in an environment where lawsuits are already prominent. In this week’s show, Robert C. Smith and Manny Marquez discuss the best practices when hiring your security team. In The News! Robert and Manny discus a recent story out of D...
In this week’s show, Robert C. Smith and Manny Marquez discuss the importance of documentation and How to Document a Major Incident in Your Venue…and much more. In The News! Robert and Manny discuss a recent news story from Ft. Lauderdale, Florida, where a bouncer that appeared in a viral video of a brawl at a beach front bar has been arrested and charged with felony battery. The guys talk about the lessons to be learned from this shocking video . Just a reminder before listening in – Robert C. ...
In this week’s show, Robert C. Smith and Manny Marquez discuss 6 Important Tips to Managing a Major Violent Incident in Your Venue. In The News! Robert and Manny discus a recent story where the City of Scottsdale, Arizona is proposing strict new policies for bars and nightclubs . The proposal from the city comes on the heels of two recent killings at a popular Scottsdale nightclub. Just a reminder before listening in – Robert C. Smith and Manny Marquez are NOT attorneys. The information they sha...
In this week’s show, Robert C. Smith and Manny Marquez discuss the important topic of Nightclub and Bar Civil Liability – Part 2, the follow up to last episode to Nightclub and Bar Civil Liability Part 1. We are happy to see that we are getting downloads for across the globe - from Alaska to Australia. Very exciting for us! Please share us with industry friends, co-workers, and colleagues. Your Feedback A big thank you to Anthony Krout for his glowing comment in response to last week’s episode. ...
In this week’s show, Robert C. Smith and Manny Marquez discuss the important topic of Nightclub and Bar Civil Liability, a topic that many of us don't think about until we are in the midst of a lawsuit or litigation. Just a reminder before listening in - Robert C. Smith and Manny Marquez are NOT attorneys. The information they share in the podcast is general advice and shouldn't replace specific, state and venue specific legal advice. In the event you need legal advice or help, please a professi...
Welcome to our inaugural Nightclub Security weekly podcast! In this episode, you will get to know our hosts, Robert C. Smith and Manny Marquez, as they introduce themselves in this educational and entertaining podcast. If you are a nightclub bouncer, guard, owner, or operator this is the podcast for you. During this introductory session, meet Robert and Manny and hear about their backgrounds in the industry as well as what brought them together to start this podcast. Hear about how they hope to ...
