Dear Matilda: how great leadership turned around a trust.

This story begins with a letter sent to seven year old Matilda at the start of the pandemic. But the story behind the letter starts four years earlier when the Isle of Wight NHS Trust was placed in special measures and had one of the lowest staff experience scores in the NHS. Today it is one of the most improved trusts for staff experience and is fully out of special measures. This is the story of the leadership journey that brought about a remarkable change.