Upping Your Contact Center Recruiting and Hiring Game featuring Matt Beckwith

Whether you believe in The Great Resignation or The Great Reshuffle, recruiting and hiring has become as important as ever. With an unmatched enthusiasm for the contact center business and over two decades of experience, Matt Beckwith shares insights on how to improve the recruiting and hiring process.

We touch on:

· Why recruiting and hiring is so important for contact centers

· How Recruiting and Hiring has changed since the pandemic began

· The biggest opportunity in contact center recruiting and hiring

· How technology may be impeding your recruiting efforts

· Why new hires shouldn’t start on Monday

· How your contact center can become an employer of choice in your market

Connect with Matt on LinkedIn - https://www.linkedin.com/in/matthewbeckwith/

Music courtesy of Big Red Horse - https://bigredhorseband.com/

Brought to you by Happitu - https://happitu.com/