Ep 31 | Eliminating In-Basket Chaos | Nicole Bocskocsky | CEO and Founder of Elaborate

Nicole Bocskocsky discusses her journey in healthcare, her role in founding Elaborate, and how the company aims to solve the in-basket problem for clinicians by providing proactive solutions to patient inquiries, and other things that land in a clinicians EHR in basket.

Introduction [00:00:01]

* Welcome and Introduction: Adam and Dale welcome Nicole to the podcast and express their excitement about having her on the show.

Nicole’s Background and Journey [00:00:44]

* Career Path: Nicole shares her background in consulting and her transition to healthcare, highlighting her work with Oscar Health and Parsley Health.

* Passion for Problem-Solving: She emphasizes her love for solving complex problems in healthcare and her mission to improve care delivery.

Founding Elaborate [00:04:30]

* Inspiration and Challenges: Nicole talks about the inspiration behind starting Elaborate, the initial hurdles, and how her personal experiences influenced the company’s mission.

* Elaborate’s Mission: The company aims to eliminate the in-basket problem by addressing patient and practitioner needs upfront.

Elaborate’s Approach and Technology [00:09:27]

* Proactive Solutions: Nicole explains how Elaborate’s technology works by using a deterministic algorithm to provide personalized summaries of lab results, reducing the need for follow-up messages.

* Integration with EMRs: The solution integrates seamlessly with EMRs like Epic, providing immediate and contextualized lab result summaries to patients.

ROI and Adoption [00:23:37]

* Measuring Success: Nicole discusses how Elaborate measures ROI, including reductions in in-basket volume and improvements in patient satisfaction.

* Patient and Practitioner Benefits: She highlights the positive feedback from both patients and practitioners, emphasizing the reduction in follow-up messages and improved understanding of lab results.

Patient Experience [00:30:06]

* User Interface: Nicole describes how the patient experience is enhanced through detailed and personalized lab result summaries available in patient portals or custom apps.

* Longitudinal Health Tracking: The platform provides a comprehensive view of a patient’s health history and trends over time.

Closing Thoughts and Lightning Round [00:34:51]

* Favorite Aspects of the Job: Nicole shares her favorite part of her job, which is solving problems daily.

* Dream Job: She humorously mentions that if she weren’t doing her current job, she would love to be involved in high-stakes event planning like the Met Gala.

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