NEJM Interview: Dr. Kenneth Poole on the challenges involved in interpreting patient-experience ratings, including bias against black physicians.
Feb 27, 2019•12 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Dr. Kenneth Poole is an internal medicine physician and the medical director of patient experience at the Mayo Clinic in Arizona. Stephen Morrissey, the interviewer, is the Executive Managing Editor of the Journal. K.G. Poole, Jr. Patient-Experience Data and Bias — What Ratings Don’t Tell Us. N Engl J Med 2019;380:801-803.
For the best experience, listen in Metacast app for iOS or Android