Customer Experience in Negotiation and Procurement

Rendi Miller, the VP of Corporate Services and Source-to-Pay at Zendesk joins us to chat about great customer service. She shares her insights about what it's like to work for a company whose business is literally customer experience and customer service. What customer service and experience insights do you have to develop first with your internal business stakeholders? How can people in procurement specifically improve interfacing with business stakeholders to develop trust and build relationships? This week's podcast is a master class for procurement and sourcing professionals on building your customer experience toolkit. Don’t miss it!

• [1:56] Rendi’s background in procurement
• [5:36] How can procurement leaders become customer-centric?
• [8:55] Building internal relationships using technology
• [16:11] What might hinder relationship building?
• [19:30] Does procurement have systemic problems with trust?
• [21:46] Practical ways to distribute the workload
• [26:00] How to connect with Rendi Miller

• Seagate
• Splunk
• Zendesk

• ScoutRFP

• LinkedIn
• Website

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